The Perfect PA - For PA's & Executive Secretaries
'Learn To Excel In Executive Performance, By Organizing Your Boss And Your Staff Effectively'
Who Should Attend?
This course would ideally suit those currently working as a PA, or an Executive Secretary. It would also be beneficial for staff looking for promotion from an administrative role, to a more senior level.
About the Programme
For most organizations, the most valuable resource is executive performance. The PA (Personal Assistant) takes responsibility for much of the organization and co-ordination of an office. It is a task which calls for excellent planning skills, the ability to solve problems, tact, discretion, and effective communication skills. The good PA makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role.
Course Objectives
To develop the skills and attributes of a highly effective PA
To enhance the productivity of the manager / team and ensure the smooth running of the department
To plan, organize, and manage time more effectively
To communicate confidently and effectively with both colleagues and customers
To deal with the pressures of working for more than one person
To deal effectively with difficult people and situations
To ensure the telephone is answered in a professional and confident manner
What You Will Gain
An ability to organize yourself, your boss and your team
A clear understanding of what it takes to be an effective PA
How to plan and prioritise time and activities
How to communicate successfully with colleagues and customers
To understand the importance of being a proactive person
Improved knowledge of working effectively with colleagues and your boss
Practical skills which can easily be applied to the office environment
A clear understanding of how to use the telephone effectively in your organization
Programme Contents DAY ONE
Roles & Responsibilities Of A PA
Skills & Qualities Of An Effective PA
Ensuring The Smooth Running Of The Office
Diary Management
Ensuring Adequate Supplies
Dealing With Messages
Telephone Etiquette
Dealing With The Paper Flow
Time Management & Prioritisation
A Proactive Approach To Planning
'To Do' Lists & Prioritisation Of Tasks
A Proactive Approach To Planning
DAY TWO
Communication Skills, Body Language & Cultural Awareness
Understanding Different Behaviours - Aggressive / Assertive / Submissive
Role Plays
Dealing With Difficult People & Situations By Being More Assertive
Managing Your Boss / Bosses
Building & Maintaining Effective Relationships In The Office
How To Build Trust & Earn Respect
Recognising Conflict Situations At Work
2 Days - Non-Residential
Delegate spaces available on the following course dates:
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.