Who Should Attend?

Those who are in a secretarial or administrative position, and who wish to improve their skills, or those who are about to be appointed to such a position.

About the Programme

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization's correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.

Course Objectives

• To understand the importance of effective administration skills within an organization
• To enhance your communication and interpersonal skills
• To manage your time efficiently and be able to think proactively
• How to be assertive and build a good rapport with your boss
• To develop the skills needed to be a professional secretary
• To learn how to set up and manage effective filing systems
• To learn how to manage petty cash systems
• To understand how to manage stock and stationery supplies
• To enhance telephone skills and learn what to say, and what not to say

What You Will Gain

• Practical skills and knowledge to improve the overall administration within your office, or organization
• A clear understanding of what makes a good secretary or administrator
• The ability to plan and prioritise time and activities
• Effective communication skills to deal successfully with colleagues and customers

Programme Contents

DAY ONE
• Your Secretarial & Administrative Role
  > Responsibilities
  > Skills
  > Qualities
• Developing A Professional Image
  > Professional Appearance
  > Timekeeping & Punctuality
  > Introduction To Office Ethics
• Stress > Identifying Stress
  > Stress Busting Techniques
  
• Communication > The Impact Of Body Language, Words, & Tone Of Voice
  > Active Listening
  > Questioning For Clarity
  
• How To Improve Written Business Communication
• Telephone Skills > How To Deal With Callers Professionally
  > Telephone Etiquette
  > 'Do's & 'Do Not's Of Answering The Telephone
  
• Saying 'No' Constructively
• How To Effectively Handle Your Boss

DAY TWO
• Planning & Prioritising
• Managing Your Key Result Areas & Tasks
• Effective Filing Systems
  > Identifying Different Methods Of Filing & Selecting The Best One
  > How To Ensure The Effectiveness Of Your Filing Systems
• Basic Finance
  > Managing Petty Cash Systems
• Stock Control & Stationery
  > Managing Stationery Supplies & Stock

2 Days - Non-Residential

Delegate spaces available on the following course dates: