Professional Secretarial & Administration Skills
'Enhancing Executive Performance - By Being The Best You Can!'
Who Should Attend?
Those who are in a secretarial or administrative position, and who wish to improve their skills, or those who are about to be appointed to such a position.
About the Programme
Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are the person in charge of the organization’s correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, and first class business writing and communication skills. This programme covers all of these, and more.
Course Objectives
To understand the importance of effective administration skills within an organization
To enhance your communication and interpersonal skills
To manage your time efficiently and be able to deal with stress through good stress management techniques
To be assertive and build a rapport with your boss
To develop the skills needed to be a professional secretary
To learn how to set up and manage effective filing systems
To understand office equipment and the supportive role it plays in modern office environments
To learn how to manage petty cash systems
To understand how to manage stock and stationery supplies
To enhance telephone skills and learn what to say, and what NOT to say
What You Will Gain
Practical skills and knowledge to improve the overall administration within your office, or organization
A good understanding of what makes a good Secretary or Administrator
The ability to plan and prioritise time and activities
Effective communication skills to deal successfully with colleagues and customers
Programme Contents DAY ONE
Your Secretarial & Administrative Role
Responsibilities
Skills
Qualities
Developing A Professional Image
Introduction To OfficeEthics
Appearance & Punctuality
Communication
Body Language, Words, & Tone Of Voice
How To Say 'No' Constructively
How To Handle Your Boss
How To Improve Written Business Communication
Telephone Skills
How To Deal With Callers Professionally & Efficiently
Telephone Etiquette
Do’s & Don’ts
Planning & Prioritising
How To Plan Your Tasks According To Urgency & Importance
DAY TWO
Meeting Preparation
Planning Skills For Effective Meetings
What To Do Before, During, & After Meetings
Effective Filing Systems
Identifying Different Methods Of Filing & Selecting The Best One
Advantages & Disadvantages Of Each Method
Successful Filing Management
Office Equipment
What Equipment Helps You Do Your Job More Effectively?
Software & IT Support
Dealing With Technical Failures
Basic Finance
Managing Petty Cash Systems
Stock Control & Stationery
Managing Stationery Supplies & Stock
Safe Storage
Health & Safety
2 Days - Non-Residential
Delegate spaces available on the following course dates:
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.