Who Should Attend?

All staff who are responsible for writing policies and procedures, as part of their job, will benefit from this programme. On this course you will learn how to set up the framework and systems necessary to write clear and effective policies and procedures. The programme will offer templates, exercises, and plenty of brainstorming, to help you write your policies and procedures. It will also help you to apply writing processes and editing checklists to your policies and procedures, enabling you to feel confident that you are producing top quality documents.

About the Programme

This programme includes writing procedures to translate policy into 'action', and techniques for ensuring that policies and procedures are accepted by those who use them. In addition, consultation and communication strategies will be addressed. The programme gives delegates a framework for developing and documenting operational policies and procedures that apply to a wide range of situations. The programme is experiential in nature, using real life scenarios and case studies. Delegates will be given models and checklists for future use.

Course Objectives

• To identify the necessity for having organizational policies and procedures
• To understand the differences between policies and procedures
• To understand the link between an organization's values and its policies and procedures
• To learn the process of writing effective policies and procedures
• To examine writing formats and writing styles
• To practise writing clear, effective policies and procedures
• To learn how to publish and distribute policies and procedures
• To examine the principles behind successful policy and procedure implementation
• To understand the necessity of updating and revising policies and procedures

What You Will Gain

• An appreciation of the need for establishing new policies and procedures, as well as reviewing and revising existing ones
• A clear understanding of the principles, guidelines, formats and writing styles of effective policies and procedures
• Practical experience in writing policies and procedures
• An understanding of policy and procedure implementation techniques, including communication and training strategies

Programme Contents

DAY ONE
• Defining Policies & Procedures
• Why Do We Need Them?
• How Policies & Procedures Flow From An Organization's Basic Values
• Comparison Of Policies & Procedures
• Types Of Policies & Procedures: Board Policies, Management Policies, HR Policies, etc.,
• When Do You Need A Policy or Procedure?
• Steps To Create Policies & Procedures
• Simple Writing Techniques
• Formats For Policies & Procedures

DAY TWO
• Developing Procedures
  > Reasons For Writing A Procedure
  > Who Should Write A Procedure?
  > Benefits Of Writing A Procedure As A Team
• Preparing A Policies & Procedures Manual
  > Physical Design Considerations
  > Introduction Page
  > Table Of Contents
  > Policies & Procedures
  > Optional Sections
• Implementing Policies & Procedures
  > Notifying Users
  > Achieving Compliance
  > Updates & Changes
• Policy & Procedure Checklist
• Transferring Learning To The Workplace

Delegates are requested to bring copies of their own policies and procedures with them so we can offer suggestions on how they could be improved or re-formatted, if necessary.

2 Days - Non-Residential

Delegate spaces available on the following course dates: