Spearhead Training > HR Management & Training > Writing Effective Policies & Procedures

Writing Effective Policies & Procedures
'Learn The Key Skills To Develop A Powerful Policies And Procedures Framework For Any Industry'

Who Should Attend?
All staff who are responsible for writing policies and procedures as part of their job will benefit from this programme. Concise,well-drafted procedures can be a valuable tool to help management avoid 'strategic drift' and make clear decisions to meet business objectives. On this course you will learn how to set up the framework and systems necessary to write clear and effective policies and procedures. You will be introduced to a simple, yet powerful seven-step method of writing, called the 'Writing Format'. The programme will offer templates, exercises, and plenty of brainstorming, to help you write your policies and procedures. It will also help you to apply writing processes and editing checklists to your policies and procedures, enabling you to feel confident that you are publishing quality documents. Not only will the course improve your policies and procedures writing skills, but an additional benefit will be in helping you to improve your everyday business document writing skills.

About the Programme

'Writing Format' is a proven method (see seven-step sample below) and provides a template for your use when writing policies and procedures. This will allow you to write any policy or procedure, in any industry.

SEVEN STEPS
1) Purpose
2) Revision History
3) Audience
4) Definitions
5) Policy
6) Responsibilities
7) Procedures

Course Objectives

• To set clear guidelines for writing effective and accurate procedures
• To identify why procedures are needed, who should write them, when they should be written, and how long they should be
• To enable participants to identify the sequence of procedures, and learn how to write them using the correct terminology

What You Will Gain

• Deciding who will manage the policy and procedure department, or this function, in an organization
• Determining the functions and skills of a procedures writer
• Collecting and / or soliciting ideas for draft policies and procedures
• Developing and integrating forms with workable policies and procedures
• Writing the first draft and deciding what goes into each section of the standard 'Writing Format'
• Publishing and distributing policies and procedures
• Training and mentoring users of written policies and procedures
• Maintaining and revising policies and procedures
• Creating policies and procedures that can be easily measured and improved
• Improving business processes, policies and procedures, and achieving quality, reducing cost, and increasing customer satisfaction
• Achieving acceptance of your policies and procedures through clear communication, training, mentoring, auditing, and improvement programmes
• Improving the process of writing policies and procedures

Additionally, You Will Be Able To:

• Help your company become more proactive and forward thinking by writing processes, policies, and procedures, that can prevent problems from occurring in the firstplace
• Help your company break down the prevailing attitude of 'resistance to change' when publishing new, or revised, policies and procedures
• Understand quality tools, which are used for the measurement of processes, policies, and procedures
• Enhance your career development by broadening your policy and procedure skills

Programme Contents
DAY ONE

• Writing Effective Policies & Procedures
• The Importance Of Writing Effective Policies & Procedures
• Ten Reasons For Writing Procedures
• When Should You Write A Procedure?
• How Long Should A Procedure Be?
• Who Should Write A Procedure?
• The Benefits Of Writing Procedures As A Team
• The Seven-Step 'Writing Format'

DAY TWO

• A Clear Action Process For Developing Procedures
• Guidelines For Writing Procedures
• Ten Ideas To Keep In Mind When Writing Procedures

On Day Two, the delegates will be required to write procedures from their own work situation. It is important that they bring copies of procedures with them so we can offer suggestions as to how they could be improved or re-formatted, if necessary.

2 Days - Non-Residential
Location: Dubai

Delegate spaces available on the following course dates:

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.