Who Should Attend?

This programme is a skills based course. It is designed for those who are new to the HR function, or who have some experience, but no formal training, who would like to broaden their HR knowledge and develop their expertise.

About the Programme

Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself and others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to understand how to get employees on 'The Road to High Performance' and to help keep them there!

Course Objectives

• To ensure delegates understand the different roles and responsibilities of Human Resources Managers, and the importance of each one
• To identify the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, and motivation
• To identify the recruitment and selection process, and to practise the skills of effective interviewing and recruitment
• To identify the key elements of employee relations, focusing specifically on the techniques of counselling, coaching, and dealing with disciplinary matters
• To examine the areas of employee training and development, and learn how to plan for training
• To understand the importance of appraisals and practise the skills of appraisal interviewing

What You Will Gain

• A clear understanding of the management skills required to effectively perform the HR function in an organization
• The ability to practise skills, such as interviewing, selection, and counselling, in a safe training environment
• An exposure to all the areas that an HR professional needs to understand for working in today's demanding job market

Programme Contents

DAY ONE
• Human Resources Management
  > The Costs Involved
  > The Road To High Performance
  > Roles & Skills Of The Human Resource Manager
• Planning & Organizing Effectively
  > The Planning Process
  > Exercise In Planning
• Recruitment & Selection
  > Analysing The Recruitment & Selection Process
• Job Descriptions, Competencies & Person Specifications
  > Writing Job Descriptions
  > Key / Core Competencies
  > How To Decide On Appropriate Competencies
  > Writing Person Specifications

DAY TWO
• Communicating Effectively
  > The Process Of Communication
  > Skills Of Communication
  > Asking Questions
  > Active Listening
• The Recruitment Process
  > Sources Of Recruitment
  > The Screening Process
• Application Forms
  > The Interview & Selection Process
  > Interview Role Plays
  > Post-Interview Procedures & Follow-Up
  > Using Psychometric Tests & Assessment Centres

DAY THREE
• Behavioural Styles
  > Recognising Behavioural Styles
  > Being Assertive
  > Assertiveness In Practice
• Effective Coaching & Counselling
  > The 'DEVELOPER' Coaching Model
  > Preparing For A Coaching Or Counselling Session
  > Conducting The Session
  > Guidelines For Getting Feedback
  > Coaching & Counselling Role Plays
• Dealing With Disciplinary Issues
  > The Need For Rules & Disciplinary Procedures
  > Handling A Disciplinary Matter
  > Holding A Disciplinary Interview
  > Deciding & Implementing Disciplinary Action
  > Holding An Appeal

DAY FOUR
• Motivation
  > Theories On Motivation
  > Motivation & Demotivation In The Workplace
• Effective Appraisal Skills
  > Preparation For An Appraisal
  > The Appraisal Interview
  > The Follow-Up
  > Appraisal Role Plays
• Developing A Training Plan
  > Identifying Training Needs
  > A Strategic Approach
  > Preparing A Training Plan
  > Monitoring Training
• Decision Making & People
  > Action-Centred Leadership
  > Decision Making In Practice

4 Days - Non-Residential

Delegate spaces available on the following course dates: