Human Resource (HR) Management Skills
'Learn The Skills Needed For Today’s HR Professionals'
Who Should Attend?
This programme is for all levels of people responsible for the Human Resources function of their company or organization, and is suited to both people who are new to the HR function, or professionals with experience, but with no formal training, who would like to widen their knowledge.
About the Programme
Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself, manage others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to know how to get employees on 'The Road to High Performance' and how to help keep them there!
Course Objectives
To ensure delegates understand the different roles and responsibilities of Human Resources Managers, and the importance of each one
To identify the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, and motivation
To identify the recruitment and selection process, and to practise the skills of effective interviewing and recruitment
To identify the key elements of employee relations, focusing specifically on the techniques of counselling, coaching, and dealing with disciplinary matters
To examine the areas of employee training and development, and learn how to plan for training
To understand the importance of appraisals and practise the skills of appraisal interviewing
What You Will Gain
A clear understanding of the management skills required to perform the HR function in an organization
The ability to practise skills, such as interviewing, selection, and counselling, in a safe training environment
An exposure to all the areas that an HR professional needs to understand for working in today’s demanding job market
Programme Contents DAY ONE
Human Resources Management
The Costs Involved
The Road To High Performance
Recruitment & Retention
The Roles Of Human Resource Management
The Necessary Skills For An HR Manager
Planning & Organizing Effectively
The Planning Process
Exercise In Planning
The Recruitment Process
Core Competencies
How To Decide On Appropriate Competencies
Writing Job Descriptions
Writing Person Specifications
DAY TWO
Communicating Effectively
Methods Of Communication
Skills Of Communication
Questioning
Active Listening
The Recruitment Process
Sources Of Recruitment
The Screening Process
Application Forms
The Interview & Selection Process
Interview Role Plays
Post-Interview Procedures & Follow Up
DAY THREE
Behavioural Styles
Recognising Behaviour Styles
Being Assertive
Assertiveness In Practice
Effective Counselling & Coaching
The Procedure
Preparing For A Coaching Or Counselling Session
The Interview
The Follow Up
Counselling & Coaching Role Plays
Dealing With Disciplinary Issues
The Need For Rules & Disciplinary Procedures
Handling A Disciplinary Matter
Holding A Disciplinary Interview
Deciding & Implementing Disciplinary Action
Holding An Appeal
DAY FOUR
Motivation
Theories On Motivation
Giving Positive Strokes
De-Motivation
Effective Appraisal Skills
The Procedure
Preparation For An Appraisal
The Appraisal Meeting
The Follow Up
Appraisal Role Plays
Developing A Training Plan
Identifying Training Needs
A Strategic Approach
Preparing A Training Plan
Monitoring Training
Decision Making & People
Action-Centred Leadership
Decision Making In Practice
4 Days - Non-Residential
Delegate spaces available on the following course dates:
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.