Who Should Attend?

Department heads, managers, senior supervisors, team leaders, and others who need to develop their managerial skills for enhanced performance and career progression.

About the Programme

Run successfully over the past fourteen years in the Gulf, and continually updated, this is an intensive programme addressing key management issues, with clear, practical guidelines every step of the way. Tutorial sessions, real life Gulf case studies, practical exercises, presentations and syndicate work make this an action-packed five day course. focuses on HR issues - recruitment, interviewing techniques, appraisals, etc., so some delegates may wish to attend the first four days only.

Course Objectives

• To set clear guidelines for effective management
• To work through key management skill areas identifying the managerial role
• To raise self-awareness, recognise limitations, and identify areas for improvement
• To fully appreciate the 'tool-kit' required for the first class manager, e.g. delegation, leadership, motivation, time management, communication skills, teambuilding skills, etc.
• To understand the contribution managers make in the development of others
• To learn to work in a 'proactive' manner, whilst staying aware of the parameters within which you must operate
• To develop action plans for continuous development in the workplace
• To provide a comprehensive framework for future development

What You Will Gain

• A clear understanding of the attributes of an effective manager
• An insight into your current leadership and influencing style, and helpful tools for identifying your areas for ongoing development
• An awareness of the traps and pitfalls that can lead to management failure and the strategies for avoiding them
• Through interactive exercises, you will gain a clearer understanding of how to manage individuals, groups and tasks, more effectively
• Enhanced communication and time management skills
• A set of practical skills and useful information to draw on for maximum achievement in the workplace

Programme Contents

DAY ONE
• What Do Managers Do?
• How Do We Define 'Management'?
• How To Get Your Staff On 'The Road To High Performance'?
• Six Reasons For Failure As A Manager
• The Management Wheel
• The Functions & Responsibilities Of Management
• Key Management Tasks & Competencies
• Being A Proactive Manager
• 'Managing' Vs 'Doing' - What's The Difference?
• Understanding The Concept Of Competencies
• Management Theories
  > Henry Fayol's 14 Principles Of Management

DAY TWO
• Management Theories (continued)
  > Some Well Known Theories Of Management
  > Adapting Your Style
• Your Preferred Leadership Style - Self Appraisal
• Leadership
• Leaders & Managers - Is There A Difference?
• The Qualities & Behavioural Attitudes Required To Be An Effective Leader
• The Challenge Of Leadership
• Action-Centred Leadership
• Six Leadership Strategies
• Understanding Motivation
• Key Motivators & Demotivators In The Gulf Workplace
• Dealing With Demotivation
• Ways To Motivate People
• Communication
  > Why Is Good Communication Important?
  > How A Message Flows

DAY THREE
• Communication (continued)
  > How Do We Communicate In Business?
  > Assessment - Analysis Of Time Spent Using
  > Different Communication Methods
  > Skilled Communication - The Five 'C's
  > Barriers To Good Communication
  > Overcoming The Barriers To Effective Communication
  > Using Questioning Techniques
  > Being A Good Listener
  > Communication Media & Information Richness
  > Effective Corporate Communication
  > Importance Of Body Language / Non-Verbal Communication
• The Johari Window
• Feedback
  > Supportive & Corrective Feedback
  > Guidelines For Giving & Receiving Feedback
  > Some Helpful Strategies For Giving Feedback
• 5 Rules For Effective Communication
• Hindering & Helping Behaviours For Effective Communication
• Introduction To Time Management
  > The Value Of Time
  > Managing Time
  > Definition Of An Effective Time Manager
  > Assessing Your Time Management Skills - A Quiz
  > 20 Time Management Rules

DAY FOUR
• Introduction To Time Management (continued)
  > Understanding Your Prime Time
  > Identifying Personal & Work Related Time Wasters
• Managing Yourself & Others Effectively
• Delegation & Work Allocation: When & How To Delegate
  > Why Don't Managers Delegate?
  > Questionnaire: Assessing Your Delegation Skills
  > Identifying Your Strengths & Weaknesses
  > The Process Of Delegation
  > Strategies For Being A Better Delegator
• Sample Time Management Aids
  > Using A Time Log
  > Meetings
  > Questionnaire About Your Meetings
  > How To Run A Successful Meeting
  > Responsibilities For The Meeting Leader
  > The Importance Of Agendas & 'Action Minutes'
• Planning & Organizing For Success
  > SWOT & PESTLE Analysis
  > The 'Do's Of Planning
  > Six Steps For Effective Planning
• Setting Objectives: The Importance Of Goal Setting
  > The Importance Of SMART(ER) Objectives
• The Problem Solving Process
  > Divergent & Convergent Solutions
  > Brainstorming / Mind Mapping
• Teambuilding - How To Build A Successful Team
  > The Difference Between A 'Group' & A 'Team'
  > The Stages Of Team Development
  > The Characteristics Of Successful Teams
  > What Teams Need To Succeed
• Self Analysis - Your Preferred Role In A Team
• Understanding The Role Of Coaching In Management
  > The Difference Between 'Coaching', 'Training', & 'Counselling'
  > The 'DEVELOPER' Coaching Model
• Stress Management
  > Calculate Your Own Stress Rating
  > Understanding Stress Management Techniques
• Understanding Different Behavioural Styles - Submissive, Aggressive & Assertive
  > Learn How To Be Assertive
• Exercise: Decision Making - A Test Of The Skills Learnt Over The Past Four Days

Note: During the course, important aspects of Cross-Cultural Management will be discussed where they are relevant to the topics covered, e.g. Motivation / Communication / Leadership, etc.

DAY FIVE
• Human Resources Key Result Areas
• Recruitment & Selection
• Job Descriptions
• Person Specifications
• The Selection Process
• Guidelines For Interviewing
• Conducting Effective Appraisals
• Training & Developing Staff - The Manager's Role In
• Training & Development
• A Guide To Successful Counselling
• Disciplinary Procedures

5 Days - Non-Residential

Delegate spaces available on the following course dates: