Who Should Attend?

This programme is designed for senior managers, managers and other personnel who are currently responsible for managing change within their organizations.

About the Programme

The course covers all the fundamentals required to manage the process of change so that it is as smooth and effective as possible.

Course Objectives

• To provide delegates with the knowledge and confidence to manage change within their organizations
• To understand the pressures and opportunities of change and how people react differently to it
• To allow delegates to initiate, anticipate, and respond positively to the change process
• To manage and overcome resistance to change

What You Will Gain

A comprehensive knowledge of the skills and techniques required to manage change successfully. You will understand the dynamics of this much misunderstood, and often feared, process.

Programme Contents

• Understanding Change
  > What Changes Are Coming?
  > Generation Y, Technology, Working Conditions, etc.
  > Theories Of Change
  > Categorising Types Of Change
  > The Phases Of Change
• Managing During Change
  > Impact Of Change
  > Stages Of Transition
  > The Psychological Stages Of Change
• Shock
• Resistance
• Rejection
• Resolution
• Acceptance
• Integration
• 'Buy-In'
  > Developing Anticipatory Change
  > The Roles Involved In Change
  > The Adkar Model & Its Application
  > Potential Problems
  > Action Planning
• Overcoming Resistance To Change
• Change & You
  > The 'Nature Of Change' Pattern
  > Communicating Change
  > Applying Change Communication To Your Team
• The Change Manager's Checklist
• The Eight Step Process Of Successful Change
• Skills Of The 'Change Agent'
• Videos and Case Studies will be used during this programme to illustrate examples of good and bad change implementation processes.

1 Day - Non-Residential

Delegate spaces available on the following course dates: