Creative Problem Solving & Decision Making
'Gaining Creativity For The Competitive Edge'
Who Should Attend?
Managers, Supervisors, and Staff responsible for the development of new ideas and systems, and those involved in problem solving and making and implementing key decisions. This is an important course for those who believe that change, and new, improved ways of doing things, are the way forward for the success of organizations in the 21st century.
About the Programme
This two-day workshop is challenging from the outset. It is a blend of tutor-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques, backed up by excellent course notes, which form a valuable reference source for the future. This course is ideal for those seeking new answers to old problems, and those in search of first time solutions to major new problems.
Course Objectives
- To enable delegates to analyse a problem and differentiate between problems with one solution, and problems with many solutions, so that appropriate Problem Solving techniques may be applied
- To identify and use appropriate Problem Solving and Decision Making Models when dealing with problems at work
- To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
- To learn how to generate alternative solutions, using Creative Thinking and Brainstorming
- To learn the different stages of the Decision Making process and understand the importance of each stage in ensuring effective decisions are made
- To enable delegates to apply the Problem Solving and Decision Making Model to the workplace
What You Will Gain
- An understanding of different types of problems and how to differentiate between them
- A clear and systematic approach to Problem Solving and Decision Making
- A range of proven models to identify the causes, and to diagnose the key aspects of the problem
- An opportunity to examine different ways of approaching a problem and choosing the most appropriate solution
- A clear understanding of how to write a 'problem statement'
- An opportunity to practise a logical Problem Solving technique at the training event
Programme Contents
DAY ONE
- The Power Of Positive Thinking
- Winner & Loser Behaviour
- 'Owning' The Problem
- The Positive Alternative
- Problem Solving & Decision Making Models
- Defining The Problem
- Benefits Of Using Models
- Review Of Problem Solving Models
- The Importance Of Clear Communication In Preventing Problems
- Convergent & Divergent Problems
- Logical Problem Solving & Decision Making
- Diagnosing The Problem
- Root Causes
- Analysing Options
DAY TWO
- Decision Making
- Investigating Each Solution
- Calendar Of Events
- Evaluate & Test
- Schedule Of Further Actions
- Guidance For Problem Solving Meetings
- Creative Thinking
- Creative Problem Solving & Risk Taking
- Defining Problems Needing Creative Thought
- The Concept Of Brainstorming
- The Technique Of Brainstorming
- The Concept Of Mindmapping
- The Technique Of Mindmapping
- Problem Solving & Decision Making (Includes Exercise)
- Putting It Into Practice
2 Days - Non-Residential
Delegate spaces available on the following course dates:
Pre-Course Assignment:
Delegates will be requested to bring a situation / challenge / problem from their workplace that requires the application of creative thinking.
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.