Supervisory Management Skills - For 1st / 2nd Level Supervisors
'Your First Step To Management - How To Organize Others, And Direct Work Effort Effectively'
Who Should Attend?
Those new to supervisory positions, or those who have received no formal training in Supervisory Skills.
About the Programme
This programme is for people who are new to supervising, or who have not received formal Supervisory Skills training. It covers all the important areas a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive notes that form a very useful working manual. Practical exercises and case studies are used to teach the skills and techniques a successful supervisor needs to use every day in their working environment.
Course Objectives
To set out clear guidelines for effective Supervisory Management
To enable participants to learn People Management techniques that result in maximum performance from their staff through:
Proactive Leadership
Motivation
Delegation
Prioritising
Teambuilding
To understand the principles of 'Effective Communication' and how to use Communication Skills to make sure things get done properly and on time
To enable delegates to be more effective and efficient in their work
To examine the principles of Time Management, Effective Planning and Self-organization
To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates
To understand the importance of building effective relationships with colleagues and external customers
To give delegates the skills to manage multi-cultural teams
What You Will Gain
A comprehensive knowledge of the skills and techniques required to be an effective supervisor
A greater awareness of yourself and the ways to get maximum performance from those you manage
Programme Contents DAY ONE
Defining Supervisory Management
The Roles & Responsibilities Of A Supervisor
Difficulties Experienced By A Supervisor
Characteristics & Competencies Needed In An Individual To Be An Effective Supervisor
Being A Proactive Supervisor
Leadership Styles
Definition Of Leadership & The Qualities Required To Lead People
Different Leadership Roles Determined Through Personality, Experience & Situation
Leadership Styles - What Style To Use
Situational Leadership
Hershey Blanchard Approach
Your Preferred Personal Leadership Style - An Assessment
The Challenge Of Leadership
Motivation
Understanding Motivation
Understanding Maslow’s Hierarchy Of Needs
Building On This With Herzberg’s Motivational Factors
How Motivation Improves Results & Benefits The Organization
Dealing With De-Motivation - Signs & Symptoms
Key Motivators & De-Motivators In The Gulf Workplace
Tips To Motivate People
DAY TWO
Customer Service
The Importance Of Relationships With Clients & Colleagues
The Value Of Internal Customer Service
Setting Goals & Objectives
Defining Goals & Why They Are Set
Guidelines For Setting Goals
Where Goal Setting Can Go Wrong
How Do We Set Goals
Achieving Goals
Defining Objectives
Smart Objectives
Using Goals To Achieve The Managerial Functions Of :
Planning
Organizing Staff
Leading
Controlling
Time Management
Being An Effective Time Manager
Identifying Time Wasters
Principles Of Time Management
Categorising Use Of Time - Leading To Better Prioritising
Prioritising Work
Choosing The Right Time To Do The Right Work Using The 'Prime Time' Principle
Planning & Organizing
The Planning Process
Planning Aids
Effective Delegation
The Advantages & Disadvantages Of Delegation
When To Delegate
To Whom To Delegate
How To Delegate
Levels Of Delegation Relative To The Situation & Person
Using Delegation To Develop Your Team
DAY THREE
Communication
Defining Effective Communication
How A Message Flows
How Do We Communicate In Business?
Barriers To Good Communication
Overcoming The Barriers
Effective Corporate Communication
Body Language
Verbal & Written Communication
Being An Effective Listener
Questioning Techniques
Behavioural Styles
What Is Your Typical Influencing Style?
Understanding Different Behavioural Styles - Submissive, Aggressive & Assertive
Taking The Right Attitude
The Benefits Of Being An Assertive Person
Key Steps To Being Assertive
Reviewing Performance
Feedback
Supportive
Corrective
Feedback Principles
Coaching
Guide To Successful Counselling
Using Performance Appraisals
Conducting The Appraisal Interview
On-The-Job Training
Team Building
How To Build A Successful Team
What Are The Characteristics Of Successful Teams?
What Does A Team Need To Succeed?
3 Days - Non-Residential
Delegate spaces available on the following course dates:
Note: During the course, important aspects of cross-cultural management will be discussed, where they are relevant to the topics covered, e.g. motivation / communication / leadership, etc.
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.