Developing Effective Interpersonal & Communication Skills
"Learn The Skills And Techniques Of How To Be A Better “People Person”"
Who Should Attend?
This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.
About the Programme
Surveys conducted both overseas, and in
the Gulf region, have shown that Managers
spend on average over 75% of their time
in one-to-one verbal communication, i.e.
face-to-face, or on the telephone. Therefore
effective interpersonal skills are essential tools
for today’s modern manager. In the multicultural
work environments of the Gulf, good
interpersonal skills and cultural sensitivity are
essential elements for successful managers,
and highly productive employees. It is only
now that many organizations are realising
that "people are their greatest asset". Being
able to deal effectively with people from
different cultures and backgrounds is vital for
success in today’s competitive global business
environment.
Course Objectives
To set clear guidelines for effective communication
To consider the role of effective interpersonal skills in the workplace
To understand different behavioural styles and learn to modify your behaviour to achieve best results
To understand how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behaviour
To make use of all of the above skills to ensure effective team work
To create individual action plans for ongoing personal development
What You Will Gain
Increased self esteem and confidence in your ability to deal with a variety of situations
The ability to deal with passive or aggressive people in a positive manner
An awareness of effective assertiveness techniques
The communication skills necessary to be more assertive
An opportunity to practise new behaviours in a safe and supportive environment
Programme Contents DAY ONE
What Is Effective Communication?
Factors Affecting Communication
How Messages Flow
The Different Channels Of Communication
Understanding Where Things Go Wong & Avoiding Misinterpretations
Barriers To Communication & How To Overcome Them
Dynamics Of Face-To-Face Communications
Body Language - "The Hidden Communicator"
Tone Of Voice
The Power Of Language In Communication
Reading Non-Verbal Clues
Ensuring Two-Way Understanding
Developing Listening Skills
Asking The Right Questions
Transmitting Your Message Accurately
Understanding Different Perspectives & Viewpoints
Avoiding Reactions To These Differences
Adapting To Others
The Effectiveness Of Written Vs Verbal Communication
DAY TWO
Building The Best Relationships By Making Use Of Effective Communication Techniques
The Johari Window
Know Your Self
Know How To Build Relationships With Others
Use Feedback Techniques To Develop Better Relationships
Communication Styles & The Use Of Them
The Differences Between Aggressive, Assertive, & Non-Assertive Behaviour
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.