Spearhead Training > Personal Development > Be A Better Listener - Active Listening Skills

Be A Better Listener - Active Listening Skills
"We Hear With Our Ears ... But We Listen With Our Minds"

Who Should Attend?

This course will be of benefit to anyone who wants to improve their communication skills, as it:

• Focuses people on listening attentively to others.
• Helps people to avoid misunderstandings.
• Shows people the way to confirm what the speaker has said, to ensure the right message is getting through.
• Develops concentration skills.
• Helps to develop good relationships between people.

About the Programme

Experiments have shown that most people only absorb 25% of what they have been told. To improve on this you need to be an active listener. "Active listening" is a way of listening and responding to another person that improves mutual understanding. Often when people talk to each other, they do not listen attentively. They are often distracted, half listening, half thinking about something else.

This course demonstrates a structured way to "listen actively" and respond in such a way that the speaker knows you are listening and understanding. It is a very practical course as all the skills need to be practised to ensure a change occurs outside the training environment.

Course Objectives

• To consider the role of communications in the workplace
• To have a clear understanding of the essential ingredients of listening effectively
• To develop the best listening behaviours
• To make use of body language, questioning, and clarifying when listening
• To understand the role of feedback when listening
• To learn how to best deal with difficult situations by listening properly
• To have an understanding of different behavioural styles and how to deal with them by using active listening
• To develop the techniques for improving the clarity of the message to be communicated to a multi-cultural team

What You Will Gain

• The knowledge of how to be an "active listener"
• Skills that will help you every day, not only at work, but also in your personal life
• Practical ways to keep your brain focused, so you really listen and not just "hear"
• The chance to develop positive relationships because of the attention you will give to other people

Programme Contents
DAY ONE

• Introduction To Communication
  • How A Message Flows
  • The Role Of Listening In Communication
• Poor Vs Good Listening
• The Qualities Of Successful Listeners
• Factors That Hinder Listening
  • Listening Distractions
• What Is Active Listening?
  • "Active"/"Passive"/"Stony Cold Passive" Listening
  • What Are The Skill Sets Of An Active Listener?
  • The Effects Of Not Listening Actively
  • Active Listening Methodology
• Communication Behaviours For Active Listening
  • Body Language
  • Questioning Techniques

DAY TWO

• Communication Behaviours For Active Listening (Continued)
  • Paraphrasing / Summarising
  • Giving Feedback
• Keys To Listening Successfully
• Handling Different Perceptions
  • Communicating Effectively In A Multi-Cultural Environment
  • The Role Of Listening Among Cultures
• Listening In Difficult Situations
  • Using Listening Skills With Assertive, Aggressive, & Passive People
  • Using Empathy
  • Building Trust & Earning Respect
• Putting Yourself In The Speaker’s Shoes
• Tips For Good Listening
• How To Implement The Learning In The Workplace

2 Days - Non-Residential
Location: Dubai

Delegate spaces available on the following course dates:

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.