Understanding Emotional Intelligence
"Inspire, Motivate, And Lead ... By Understanding And Mastering Your Emotions"
Who Should Attend?
Any Manager / Supervisor interested in enhancing their level of staff awareness of how they handle themselves and interact with others
All individuals who want to be able to motivate, inspire, and understand their team members
All individuals who are in a position of leadership
All individuals who want to be able to successfully control and manage their emotions
All individuals looking to gain a better understanding of the deeper undercurrents of human behaviour
About the Programme
In today's world, to be an effective and
inspirational leader you need to understand
the importance of EI (Emotional Intelligence).
Apart from a high degree of IQ (Intelligence
Quotient), managers need to understand how
their emotions impact on their performance,
and how they need to manage and understand
the emotions of others, in order to get
maximum performance levels.
Course Objectives
To understand the elements of Emotional Intelligence
To increase your understanding of different aspects of human behaviour
To understand how to manage your own emotional reactions to achieve desired results
To learn how to increase your ability to communicate and motivate others, based on understanding their emotions
To gain awareness of how to increase morale and inspire high performance
To learn to deal with daily work and personal pressures more productively
To be aware of how to demonstrate empathy in most situations
To be able to build strong, open, and honest relationships
What You Will Gain
Greater control of your emotions, and therefore your communication style
Greater understanding of other's feelings, and therefore the ability to lead them with success
Improved relationships in your personal and professional life, through higher Emotional Intelligence
Lower levels of stress as a result of greater understanding of your emotions and those of others
Ways to develop and apply Emotional Intelligence in your workplace
Programme Contents DAY ONE
What Is "Emotional Intelligence"?
Recognising The Factors Which Make Up Emotional Intelligence
Understanding The Five Elements Of Emotional Intelligence - Self-Awareness, Self- Regulation, Motivation, Empathy, & Adeptness In Relationships
Understanding Yourself & Emotional Intelligence
The Range Of Your Emotions
The Link Between Feelings & Behaviour
Emotional Intelligence: Strengths & Weaknesses
What Is Your Own Emotional Intelligence Style?
Making Use Of Your Personal Emotional Intelligence
Controlling Our Own Feelings
Personal Accountability & Commitment
Choosing The Right Attitude
Controlling Negative Thoughts
DAY TWO
Making Use Of Emotional Intelligence With Others
Understanding The Emotions & Concerns Of Others
Influencing Others Through The Use Of Emotional Intelligence
Non-Judgemental & Reflective Listening; Drawing Out Facts, Feelings, & Meaning In Difficult Situations
Building Trust & Commitment By Using Emotional Intelligence
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.