Who Should Attend?

> Any manager, supervisor, team leader, interested in enhancing their level of self-awareness of how they handle themselves, and interact with others.
> All individuals who want to be able to motivate, inspire, and understand their team members.
> All individuals who are in a position of leadership.
> All individuals who want to be able to successfully control and manage their emotions.
> All individuals looking to gain a better understanding of the deeper undercurrents of human behaviour.

About the Programme

In today's world, to be an effective and inspirational leader you need to understand the importance of Emotional Intelligence. Apart from a high degree of I.Q. (Intelligence Quotient), managers need to understand how their emotions impact on their performance, and how they need to manage and understand the emotions of others, in order to get maximum performance levels.

Course Objectives

• To understand the elements of Emotional Intelligence
• To increase your understanding of different aspects of human behaviour
• To understand how to manage your own emotional reactions to achieve desired results
• To learn how to increase your ability to communicate and motivate others, based on understanding their emotions
• To gain awareness of how to increase morale and inspire high performance
• To learn to deal with daily work and personal pressures more productively
• To be aware of how to demonstrate empathy in most situations
• To be able to build strong, open, and honest relationships

What You Will Gain

• Greater control of your emotions, and therefore your communication style
• Greater understanding of others' feelings, and therefore the ability to lead them with success
• Improved relationships in your personal and professional life, through higher Emotional Intelligence
• Lower levels of stress as a result of greater understanding of your emotions and those of others
• Ways to develop and apply Emotional Intelligence in your workplace

Programme Contents

DAY ONE
• What Is Emotional Intelligence (EI)?
• Understanding Yourself & Emotional Intelligence
  > Your Feelings & Emotions
  > Emotions Diary
• Why Do We Need Emotional Intelligence?
  > Emotional Intelligence In The Workplace
  > Emotional Intelligence & Career Success
  > The Benefits Of Emotional Intelligence
  > Research To Support The Need For EI In The Workplace
• Dimensions Of Emotional Intelligence
  > Self-Awareness
  > Self Management
  > Motivation

DAY TWO
• Dimensions Of Emotional Intelligence (continued)
  > Managing Relationships
  > Empathy
  > Emotional Intelligence - Self Evaluation (Questionnaire)
• Emotional Intelligence & Leadership
  > Who Am I As A Manager? (Internal & External Dimensions)
  > Goal Setting - Planning & Achieving Personal Ambitions
  > Beliefs & Values
• Future Learning
  > Building Self Confidence
• Emotional Intelligence - Assessment & Action Plan
• Putting Learning Into Practice

2 Days - Non-Residential

Delegate spaces available on the following course dates: