Retail Excellence
'How To Beat The Competition In Sales And Service'

Who Should Attend?

Every person who comes into contact with a customer in any type of retail outlet will benefit from this course.

About the Programme

The course is designed to provide a new perspective on driving sales upwards within retail outlets, while focusing on the importance of excellent customer service. Standing out from, and above the competition, is vital in today's highly competitive retail market. Using effective selling techniques, linked with exceptional service standards, will ensure that your staff provide customer 'delight', and improve the overall sales performance of the company.

Course Objectives


What You Will Gain


Programme Contents


2 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 13th May » 14th May, 2012
Location: Dubai
Brochure Price: Dhs 3,900/-
Online Price: Dhs 3,900/-
Date: 10th June » 11th June, 2012
Location: Qatar
Brochure Price: Dhs 3,900/-
Online Price: Dhs 3,900/-
Date: 5th September » 6th September, 2012
Location: Abu Dhabi
Brochure Price: Dhs 3,900/-
Online Price: Dhs 3,900/-
Date: 10th October » 11th October, 2012
Location: Dubai
Brochure Price: Dhs 3,900/-
Online Price: Dhs 3,900/-
Date: 19th December » 20th December, 2012
Location: Qatar
Brochure Price: Dhs 3,900/-
Online Price: Dhs 3,900/-


Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.


At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.


Total Investment: Dhs 3,900/- which includes Training Materials, Lunch & Refreshments