Spearhead Training > Administrative > The Perfect PA - For PA's & Executive Secretaries

The Perfect PA - For PA's & Executive Secretaries
'Learn To Excel In Executive Performance, By Organizing Your Boss And Your Staff Effectively'

Who Should Attend?
This course would ideally suit those currently working as a PA, or an Executive Secretary. It would also be beneficial for staff looking for promotion from an administrative role, to a more senior level.

About the Programme
For most organizations, the most valuable resource is executive performance. The PA (Personal Assistant) takes responsibility for much of the organization and co-ordination of an office. It is a task which calls for excellent planning skills, the ability to solve problems, tact, discretion, and effective communication skills. The good PA makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role.

Course Objectives

• To develop the skills and attributes of a highly effective PA
• To enhance the productivity of the manager / team and ensure the smooth running of the department
• To plan, organize, and manage time more effectively
• To communicate confidently and effectively with both colleagues and customers
• To deal with the pressures of working for more than one person
• To deal effectively with difficult people and situations
• To ensure the telephone is answered in a professional and confident manner

What You Will Gain

• An ability to organize yourself, your boss and your team
• A clear understanding of what it takes to be an effective PA
• How to plan and prioritise time and activities
• How to communicate successfully with colleagues and customers
• To understand the importance of being a proactive person
• Improved knowledge of working effectively with colleagues and your boss
• Practical skills which can easily be applied to the office environment
• A clear understanding of how to use the telephone effectively in your organization

Programme Contents
DAY ONE

• Roles & Responsibilities Of A PA
• Skills & Qualities Of An Effective PA
• Ensuring The Smooth Running Of The Office
  • Diary Management
  • Ensuring Adequate Supplies
  • Dealing With Messages
  • Telephone Etiquette
  • Dealing With The Paper Flow
• Time Management & Prioritisation
  • A Proactive Approach To Planning
  • 'To Do' Lists & Prioritisation Of Tasks
• A Proactive Approach To Planning

DAY TWO

• Communication Skills, Body Language & Cultural Awareness
• Understanding Different Behaviours - Aggressive / Assertive / Submissive
  • Role Plays
• Dealing With Difficult People & Situations By Being More Assertive
• Managing Your Boss / Bosses
• Building & Maintaining Effective Relationships In The Office
  • How To Build Trust & Earn Respect
  • Recognising Conflict Situations At Work

2 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 29th October » 30th October, 2008
Location: Dubai
Brochure Price: Dhs 3160.00
Online Price: Dhs 3,002.00 (Save 5% Online)

Date: 15th December » 16th December, 2008
Location: Qatar
Brochure Price: Dhs 3160.00
Online Price: Dhs 3,002.00 (Save 5% Online)

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.

Course Directory

• Upcoming Courses
• Management & Leadership
  • Coaching For Optimum Performance
  • Driving Performance - Core Competencies
  • Counselling Skills
  • Creative Problem Solving & Decision Making
  • Developing Management Skills
  • Event Management
  • How To Conduct Effective Meetings
  • Planning & Organizing Skills
  • Your First Steps to Project Management
  • Senior Management Programme
  • Strategic Thinking & Planning
  • Supervisory Management Skills - For 1st / 2nd Level Supervisors
  • Leading High Performance Teams
• HR Management & Training
  • Human Resource (HR) Management Skills
  • Interviewing Skills - For Recruitment & Selection
  • Train The Trainer - Group Training Techniques
  • Writing Effective Job Descriptions
  • Writing Effective Policies & Procedures
• Customer Service
  • Customer Focused Management
  • Etiquette For Excellent Customer Service
  • Improve Your Telephone Skills - 'How To Win & Keep Customers'
  • Telephone Skills & Customer Care
• Administrative
  • Office Management
  • Professional Secretarial & Administration Skills
  • The Perfect PA - For PA's & Executive Secretaries
• Sales and Marketing
  • Advanced Negotiation Skills
  • Advanced Selling Skills
  • Key Account Management
  • FMCG Selling
  • Essentials Of Marketing & Preparing An Effective Marketing Plan
  • Improving Your Sales Skills - The Key Elements Of Successful Selling
  • Managing A Successful Sales Team
  • Negotiation Skills
  • Presentation Skills - Making A Powerful Impact On Any Audience
  • Advanced Presentation Skills
  • Retail Excellence
• Personal Development
  • Brilliant Body Language!
  • Be A Better Listener - Active Listening Skills
  • Assertiveness Skills (& Dealing With Difficult Situations)
  • Developing Effective Interpersonal & Communication Skills
  • Stress Management
  • Self & Time Management
  • Understanding Emotional Intelligence
• Business Writing
  • Professional Business Writing Skills - Level 1
  • Professional Business Writing Skills - Level 2
  • Report Writing - How To Structure A Report For Maximum Effect
  • Technical Report Writing
  • Writing Minutes Of Meetings
• Finance
  • Financial Awareness For The Non-Financial Person
  • Business Investment Decisions
• Purchasing & Supply Management
  • Introduction To The Purchasing Function
  • Purchasing - The Tendering Process Explained
  • Negotiation Skills For Procurement Professionals
  • Strategically Managing A Procurement Function
• Exclusive In-Company Programmes
  • Developing A Crisis Management Strategy
  • Management of Change
  • Successful Cross-Cultural Management
  • Succession Planning
  • Conducting Effective Appraisals
  • Creating an Effective Job Evaluation System - An Introductory Workshop

Consultancy Services

• Management Consultancy
• In-Company Learning

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