Professional Secretarial & Administration Skills

Professional Secretarial & Administration Skills
'Enhancing Executive Performance - By Being The Best You Can!'

Who Should Attend?
Those who are in a secretarial or administrative position, and who wish to improve their skills, or those who are about to be appointed to such a position.

About the Programme
Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are the person in charge of the organization’s correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, and first class business writing and communication skills. This programme covers all of these, and more.

Course Objectives

To understand the importance of effective administration skills within an organization
To enhance your communication and interpersonal skills
To manage your time efficiently and be able to deal with stress through good stress management techniques
To be assertive and build a rapport with your boss
To develop the skills needed to be a professional secretary
To learn how to set up and manage effective filing systems
To understand office equipment and the supportive role it plays in modern office environments
To learn how to manage petty cash systems
To understand how to manage stock and stationery supplies
To enhance telephone skills and learn what to say, and what NOT to say

What You Will Gain

Practical skills and knowledge to improve the overall administration within your office, or organization
A good understanding of what makes a good Secretary or Administrator
The ability to plan and prioritise time and activities
Effective communication skills to deal successfully with colleagues and customers

Programme Contents
DAY ONE

Your Secretarial & Administrative Role
- Responsibilities
- Skills
- Qualities
Developing A Professional Image
- Introduction To OfficeEthics
- Appearance & Punctuality
Communication
- Body Language, Words, & Tone Of Voice
- How To Say 'No' Constructively
- How To Handle Your Boss
- How To Improve Written Business Communication
Telephone Skills
- How To Deal With Callers Professionally & Efficiently
- Telephone Etiquette
- Do’s & Don’ts
Planning & Prioritising
- How To Plan Your Tasks According To Urgency & Importance

DAY TWO

Meeting Preparation
- Planning Skills For Effective Meetings
- What To Do Before, During, & After Meetings
Effective Filing Systems
- Identifying Different Methods Of Filing & Selecting The Best One
- Advantages & Disadvantages Of Each Method
- Successful Filing Management
Office Equipment
- What Equipment Helps You Do Your Job More Effectively?
- Software & IT Support
- Dealing With Technical Failures
Basic Finance
- Managing Petty Cash Systems
Stock Control & Stationery
- Managing Stationery Supplies & Stock
- Safe Storage
- Health & Safety

2 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 27th August » 28th August, 2008
Location: Abu Dhabi
Brochure Price: Dhs 3160.00
Online Price: Dhs 3,002.00 (Save 5% Online)

Date: 21st September » 22nd September, 2008
Location: Dubai
Brochure Price: Dhs 3160.00
Online Price: Dhs 2,844.00 (Ramadan Discount (10%))

Date: 26th October » 27th October, 2008
Location: Qatar
Brochure Price: Dhs 3160.00
Online Price: Dhs 3,002.00 (Save 5% Online)

Date: 16th November » 17th November, 2008
Location: Abu Dhabi
Brochure Price: Dhs 3160.00
Online Price: Dhs 3,002.00 (Save 5% Online)

Date: 3rd December » 4th December, 2008
Location: Dubai
Brochure Price: Dhs 3160.00
Online Price: Dhs 3,002.00 (Save 5% Online)

All courses run during Ramadan from 1st September 2008 to 30th September 2008 will qualify for a 10% discount (including booking online or offline).

To cater for the needs of Muslim delegates fasting, courses will start earlier and all breaks will be substantially reduced.

Tutor / delegate contact time will remain at 6.5 hours.

Dubai Hours: 8:00 a.m. to 3:30 p.m.
Abu Dhabi Hours: 8:00 a.m. to 3:30 p.m.

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.

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Spearhead Training > Administrative > Professional Secretarial & Administration Skills

Professional Secretarial & Administration Skills 'Enhancing Executive Performance - By Being The Best You Can!'

Professional Secretarial & Administration Skills
'Enhancing Executive Performance - By Being The Best You Can!'