Who Should Attend?
Anyone in a customer related role who wishes to learn new skills and understand the key concepts of customer service that will enable them to perform more effectively in their role.
About the Programme
Here in the Gulf, millions of dirhams are lost every year because of poor handling of customers by company staff. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which in return will result in more business. You may not be aware, but research shows that it costs approximately eight times as much to finda new customer, compared to keeping an existing one. This course is essential for all staff who have face-to-face contact with customers - because everyone in your company has the chance to make a positive 'First Impression'.
Course Objectives
What You Will Gain
Programme Contents
1 Day - Non-Residential
Location:
Dubai
Delegate spaces available on the following course dates:
Date:
8th October, 2008
Brochure Price:
Dhs 1580.00
Online Price:
Dhs 1,501.00 (Save 5% Online)
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.
"It was quite an eye opener given my previous 'clueless' state on the mystery of sales."
Improving Your Sales Skills -
Postal Services