Spearhead Training > HR Management & Training > Human Resource (HR) Management Skills

Human Resource (HR) Management Skills
'Developing The Skills For Effective People Management'

Who Should Attend?

This programme is designed for HR professionals, particularly those who are new to the HR function, or who have some experience, but no formal training, and who would like to broaden their HR knowledge, and develop their expertise and interpersonal skills. It is also relevant to line managers who are tasked with HR functions.

About the Programme

Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself and others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to develop critical skills within the main functions of HR: Resourcing, Service Delivery, Performance Management, Learning and Development, Working with Policies and Procedures, and Reward. The programme is highly practical with delegates involved in group activities, role-plays and exercises to develop and enhance their skills.

Course Objectives

  • To understand the different roles and responsibilities of Human Resource Managers
  • To become conversant with resourcing and the recruitment and selection process, and to practise the skills required for effective interviewing
  • To identify and use the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, and motivation
  • To identify the key elements of employee relations, focusing specifically on the techniques of coaching, counselling and disciplinary action
  • To examine employee learning and development, in order to plan and implement learning and development activities
  • To understand the importance of a Reward Management Framework
  • To develop the skills needed to conduct appraisals within a Performance Management System
  • To become familiar with the importance of effective policies and procedures for employees

What You Will Gain

  • A clear understanding of the management and interpersonal skills required to effectively perform the HR function
  • The ability to develop skills such as planning, decisionmaking, interviewing, coaching, and counselling
  • Exposure to all the aspects of current HR best practices

Programme Contents


    DAY ONE
  • Human Resources Management
    > Investment In Human Capital
    > The Strategic Importance Of HR
    > The HR Audit
    > HR Reporting
  • Planning & Organizing Effectively
    > The HR Business Plan
    > The Planning Process
  • Recruitment & Selection
    > Analysing The Recruitment & Selection Process
  • Job Descriptions, Competencies & Person Specifications
    > Writing Job Descriptions
    > Key / Core Competencies
    > How To Decide On Appropriate Competencies
    > Writing Person Specifications
  • Talent Management
    DAY TWO
  • Communicating Effectively
    > The Process Of Communication
    > Skills Of Communication
    > Asking Relevant Questions
    > Active Listening
  • The Recruitment Process
    > Sources Of Recruitment
    > The Screening Process
    > The Interview & Selection Process
    > Interview Role-Plays
    > Post-Interview Procedures & Follow-Up
    > Using Psychometric Tests & Assessment Centres
    DAY THREE
  • Behavioural Styles
    > Recognising Behavioural Styles
    > Being Assertive
    > Assertiveness In Practice
  • Effective Coaching & Counselling
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
    > Coaching & Counselling Role-Plays
  • Dealing With Disciplinary Issues
    > The Importance Of Policies & Procedures
    > Managing A Disciplinary Matter
    > Conducting A Disciplinary Interview
    > Deciding Upon & Implementing Disciplinary Action
    > Holding An Appeal
    DAY FOUR
  • Reward
  • Motivation And Employee Engagement
    > Theories On Motivation & Employee Engagement
  • Employee Appraisals
    > Preparation For An Appraisal
    > The Appraisal Interview
    > The Follow-Up
    > Appraisal Role-Plays
  • Developing An Employee L&D Plan
    > Learning Needs Analysis
  • Effective Decision Making
    > Decision Making In Practice

4 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 22nd February » 25th February, 2015
Location: Abu Dhabi
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 15th March » 18th March, 2015
Location: Dubai
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 12th April » 15th April, 2015
Location: Qatar
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 7th June » 10th June, 2015
Location: Abu Dhabi
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 10th August » 13th August, 2015
Location: Dubai
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 6th September » 9th September, 2015
Location: Abu Dhabi
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 11th October » 14th October, 2015
Location: Qatar
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 22nd November » 25th November, 2015
Location: Dubai
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 7th December » 10th December, 2015
Location: Qatar
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)
Date: 13th December » 16th December, 2015
Location: Abu Dhabi
Brochure Price: Dhs 8,600/-
Online Price: Dhs 8,170/-
(Save 5% when you book online)

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total Investment: AED / QR 8,600/- which includes - Training Materials, Lunch & Refreshments. Discount available for multiple bookings.

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