Spearhead Training > HR Management & Training > Human Resource (HR) Management Skills

Human Resource (HR) Management Skills
'Learn The Skills Needed For Today’s HR Professionals'

Who Should Attend?
This programme is for all levels of people responsible for the Human Resources function of their company or organization, and is suited to both people who are new to the HR function, or professionals with experience, but with no formal training, who would like to widen their knowledge.

About the Programme
Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself, manage others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to know how to get employees on 'The Road to High Performance' and how to help keep them there!

Course Objectives

• To ensure delegates understand the different roles and responsibilities of Human Resources Managers, and the importance of each one
• To identify the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, and motivation
• To identify the recruitment and selection process, and to practise the skills of effective interviewing and recruitment
• To identify the key elements of employee relations, focusing specifically on the techniques of counselling, coaching, and dealing with disciplinary matters
• To examine the areas of employee training and development, and learn how to plan for training
• To understand the importance of appraisals and practise the skills of appraisal interviewing

What You Will Gain

• A clear understanding of the management skills required to perform the HR function in an organization
• The ability to practise skills, such as interviewing, selection, and counselling, in a safe training environment
• An exposure to all the areas that an HR professional needs to understand for working in today’s demanding job market

Programme Contents
DAY ONE

• Human Resources Management
  • The Costs Involved
  • The Road To High Performance
  • Recruitment & Retention
  • The Roles Of Human Resource Management
  • The Necessary Skills For An HR Manager
• Planning & Organizing Effectively
  • The Planning Process
  • Exercise In Planning
• The Recruitment Process
  • Core Competencies
  • How To Decide On Appropriate Competencies
  • Writing Job Descriptions
  • Writing Person Specifications

DAY TWO

• Communicating Effectively
  • Methods Of Communication
  • Skills Of Communication
  • Questioning
  • Active Listening
• The Recruitment Process
  • Sources Of Recruitment
  • The Screening Process
  • Application Forms
  • The Interview & Selection Process
  • Interview Role Plays
  • Post-Interview Procedures & Follow Up

DAY THREE

• Behavioural Styles
  • Recognising Behaviour Styles
  • Being Assertive
  • Assertiveness In Practice
• Effective Counselling & Coaching
  • The Procedure
  • Preparing For A Coaching Or Counselling Session
  • The Interview
  • The Follow Up
  • Counselling & Coaching Role Plays
• Dealing With Disciplinary Issues
  • The Need For Rules & Disciplinary Procedures
  • Handling A Disciplinary Matter
  • Holding A Disciplinary Interview
  • Deciding & Implementing Disciplinary Action
  • Holding An Appeal

DAY FOUR

• Motivation
  • Theories On Motivation
  • Giving Positive Strokes
  • De-Motivation
• Effective Appraisal Skills
  • The Procedure
  • Preparation For An Appraisal
  • The Appraisal Meeting
  • The Follow Up
  • Appraisal Role Plays
• Developing A Training Plan
  • Identifying Training Needs
  • A Strategic Approach
  • Preparing A Training Plan
  • Monitoring Training
• Decision Making & People
  • Action-Centred Leadership
  • Decision Making In Practice

4 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 24th August » 27th August, 2008
Location: Abu Dhabi
Brochure Price: Dhs 6320.00
Online Price: Dhs 6,004.00 (Save 5% Online)

Date: 12th October » 15th October, 2008
Location: Dubai
Brochure Price: Dhs 6320.00
Online Price: Dhs 6,004.00 (Save 5% Online)

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.

Course Directory

• Upcoming Courses
• Management & Leadership
  • Coaching For Optimum Performance
  • Driving Performance - Core Competencies
  • Counselling Skills
  • Creative Problem Solving & Decision Making
  • Developing Management Skills
  • Event Management
  • How To Conduct Effective Meetings
  • Planning & Organizing Skills
  • Your First Steps to Project Management
  • Senior Management Programme
  • Strategic Thinking & Planning
  • Supervisory Management Skills - For 1st / 2nd Level Supervisors
  • Leading High Performance Teams
• HR Management & Training
  • Human Resource (HR) Management Skills
  • Interviewing Skills - For Recruitment & Selection
  • Train The Trainer - Group Training Techniques
  • Writing Effective Job Descriptions
  • Writing Effective Policies & Procedures
• Customer Service
  • Customer Focused Management
  • Etiquette For Excellent Customer Service
  • Improve Your Telephone Skills - 'How To Win & Keep Customers'
  • Telephone Skills & Customer Care
• Administrative
  • Office Management
  • Professional Secretarial & Administration Skills
  • The Perfect PA - For PA's & Executive Secretaries
• Sales and Marketing
  • Advanced Negotiation Skills
  • Advanced Selling Skills
  • Key Account Management
  • FMCG Selling
  • Essentials Of Marketing & Preparing An Effective Marketing Plan
  • Improving Your Sales Skills - The Key Elements Of Successful Selling
  • Managing A Successful Sales Team
  • Negotiation Skills
  • Presentation Skills - Making A Powerful Impact On Any Audience
  • Advanced Presentation Skills
  • Retail Excellence
• Personal Development
  • Brilliant Body Language!
  • Be A Better Listener - Active Listening Skills
  • Assertiveness Skills (& Dealing With Difficult Situations)
  • Developing Effective Interpersonal & Communication Skills
  • Stress Management
  • Self & Time Management
  • Understanding Emotional Intelligence
• Business Writing
  • Professional Business Writing Skills - Level 1
  • Professional Business Writing Skills - Level 2
  • Report Writing - How To Structure A Report For Maximum Effect
  • Technical Report Writing
  • Writing Minutes Of Meetings
• Finance
  • Financial Awareness For The Non-Financial Person
  • Business Investment Decisions
• Purchasing & Supply Management
  • Introduction To The Purchasing Function
  • Purchasing - The Tendering Process Explained
  • Negotiation Skills For Procurement Professionals
  • Strategically Managing A Procurement Function
• Exclusive In-Company Programmes
  • Developing A Crisis Management Strategy
  • Management of Change
  • Successful Cross-Cultural Management
  • Succession Planning
  • Conducting Effective Appraisals
  • Creating an Effective Job Evaluation System - An Introductory Workshop

Consultancy Services

• Management Consultancy
• In-Company Learning

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