Spearhead Training > HR Management & Training > Human Resource (HR) Management Skills

Human Resource (HR) Management Skills
'Learn The Skills Needed For Today's HR Professionals'

Who Should Attend?

This programme is designed for those who are new to the HR function, or who have some experience, but no formal training, and who would like to broaden their HR knowledge and develop their HR expertise.

About the Programme

Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself and others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to understand how to get employees on 'The Road to High Performance' and to help keep them there!

Course Objectives

  • To ensure delegates understand the different roles and responsibilities of Human Resources Managers, and the importance of each one
  • To identify the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, and motivation
  • To identify the recruitment and selection process, and practise the skills of effective interviewing and recruitment
  • To identify the key elements of employee relations, focusing specifically on the techniques of counselling, coaching, and dealing with disciplinary matters
  • To examine the areas of employee training and development, and learn how to plan for training
  • To understand the importance of appraisals and practise the skills of appraisal interviewing

What You Will Gain

  • A clear understanding of the management skills required to effectively perform the HR function in an organization
  • The ability to practise skills, such as interviewing, selection, and counselling, in a safe training environment
  • An exposure to all the areas that an HR professional needs to understand, for working in today's demanding job market

Programme Contents

    Day One
  • Human Resources Management
    > The Costs Involved
    > The Road To High Performance
    > Roles & Skills Of The Human Resource Manager
  • Planning & Organizing Effectively
    > The Planning Process
    > Exercise In Planning
  • Recruitment & Selection
    > Analysing The Recruitment & Selection Process
  • Job Descriptions, Competencies & Person Specifications
    > Writing Job Descriptions
    > Key / Core Competencies
    > How To Decide On Appropriate Competencies
    > Writing Person Specifications
    Day Two
  • Communicating Effectively
    > The Process Of Communication
    > Skills Of Communication
    > Asking Questions
    > Active Listening
  • The Recruitment Process
    > Sources Of Recruitment
    > The Screening Process
    >>Application Forms
    > The Interview & Selection Process
    > Interview Role Plays
    > Post-Interview Procedures & Follow-Up
    > Using Psychometric Tests & Assessment Centres
    Day Three
  • Behavioural Styles
    > Recognising Behavioural Styles
    > Being Assertive
    > Assertiveness In Practice
  • Effective Coaching & Counselling
    > The 'DEVELOPER' Coaching Model
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
    > Coaching & Counselling Role Plays
  • Dealing With Disciplinary Issues
    > The Need For Rules & Disciplinary Procedures
    > Handling A Disciplinary Matter
    > Holding A Disciplinary Interview
    > Deciding & Implementing Disciplinary Action
    > Holding An Appeal
    Day Four
  • Motivation
    > Theories On Motivation
    > Motivation & Demotivation In The Workplace
  • Effective Appraisal Skills
    > Preparation For An Appraisal
    > The Appraisal Interview
    > The Follow-Up
    > Appraisal Role Plays
  • Developing A Training Plan
    > Identifying Training Needs
    > A Strategic Approach
    > Preparing A Training Plan
    > Monitoring Training
  • Effective Decision Making
    > Action-Centred Leadership
    > Decision Making In Practice


  • 4 Days - Non-Residential

    Delegate spaces available on the following course dates:

    Date: 10th August » 13th August, 2014
    Location: Abu Dhabi
    Brochure Price: Dhs 8,200/-
    Online Price: Dhs 8,200/-
    Date: 25th August » 28th August, 2014
    Location: Qatar
    Brochure Price: Dhs 8,200/-
    Online Price: Dhs 8,200/-
    Date: 8th September » 11th September, 2014
    Location: Dubai
    Brochure Price: Dhs 8,200/-
    Online Price: Dhs 8,200/-
    Date: 12th October » 15th October, 2014
    Location: Abu Dhabi
    Brochure Price: Dhs 8,200/-
    Online Price: Dhs 8,200/-
    Date: 19th October » 22nd October, 2014
    Location: Qatar
    Brochure Price: Dhs 8,200/-
    Online Price: Dhs 8,200/-
    Date: 23rd November » 26th November, 2014
    Location: Dubai
    Brochure Price: Dhs 8,200/-
    Online Price: Dhs 8,200/-
    Date: 14th December » 17th December, 2014
    Location: Abu Dhabi
    Brochure Price: Dhs 8,200/-
    Online Price: Dhs 8,200/-

    Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Trainer to give on-target training that is focused on the individual delegates.

    At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

    Total Investment: AED / QR 8,200/- which includes - Training Materials, Lunch & Refreshments. Discounts available for multiple bookings.

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