Counselling Skills

Counselling Skills
'Keeping Your Staff On The Road To High Performance'

Who Should Attend?
Managers, Supervisors and Team Leaders who want to continuously improve their people skills, and who wish to develop an additional skill for dealing with under-performing staff.

About the Programme
One very important skill for managers and supervisors is the skill of counselling. Staff performance and motivation can be affected by many factors, both inside and outside the workplace. Everyone would agree that highly motivated people perform far better than de- motivated staff. Understanding the different factors that can affect peak performance is a vital skill for today’s manager. Yet here in the Gulf, many managers are unaware of how to conduct a counselling session with staff whose performance has dipped, or dropped off. Factors such as illness, bereavement, personal problems, a clash of personalities, interpersonal conflict within departments or teams,etc. can all play a role in affecting performance. The skill of counselling is to deal with such issues and be able to return staff to the 'high performance road'. It is increasingly important in today’s highly competitive workplace to be able to achieve this. During the programme, delegates will understand and practise the key stages and skills of counselling, and will return to work with an important new management tool that will help them in their day-to-day management.

Course Objectives

To be able to identify when counselling needs to take place
To understand the procedure to follow in the case of counselling situations
To be able to confidently carry out a counselling interview
To understand the key skills needed to counsel effectively

What You Will Gain

A clear understanding of when to use a counselling session
The techniques for conducting effective counselling sessions
The necessary skills to conduct effective counselling to get employees back to the required performance level

Programme Contents

Coaching, Mentoring, Counselling. What’s The Difference?
The Road To High Performance - Understanding Why It Is Important To Your Company
Who Needs Counselling?
The Skills Of An Effective Counsellor
Identifying Your Typical InfluencingStyle
Being A Powerful Communicator
What Should You Do When A Staff Member Is Under-Performing?
- Looking At Your Options
- Deciding If Counselling Is Appropriate
Preparation & Planning For A Counselling Session
The Counselling Session - 'Do’s' & 'Don’ts'
Effective Questioning Techniques
Possible Outcomes & Implementation
Review & Follow Up

1 Day - Non-Residential
Location: Qatar

Delegate spaces available on the following course dates:

Date: 20th October, 2008
Brochure Price: Dhs 1580.00
Online Price: Dhs 1,501.00 (Save 5% Online)

Role Plays
During the programme there will be counselling role plays for delegates to participate in.

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.

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Spearhead Training > Management & Leadership > Counselling Skills

Counselling Skills 'Keeping Your Staff On The Road To High Performance'

Counselling Skills
'Keeping Your Staff On The Road To High Performance'