Spearhead Training > Exclusive In-Company Programmes > Successful Cross-Cultural Management

Successful Cross-Cultural Management
'A Programme Specifically Designed For Managing In The Middle East Market'

About the Programme
The UAE workforce ranks as one of the most culturally diverse in the world. We are all aware that effective management depends on good communications. Therefore a workforce with a wide variety of cultural norms and behaviours can increase the chances of alienation or demotivation inside organizations. This course is designed to increase managerial awareness of the potentially negative impact of stereotyping, and how tact, and a flexible approach to communications, can develop a winning formula within teams composed of different nationalities.

Course Objectives

• To provide a comprehensive understanding of the issues involved in cross-cultural management
• To understand culture, and its impact on different communication styles and how it affects the behaviours of you and others
• To provide an effective platform on which delegates can build and develop their future management skills
• To gain a good understanding of the key issues in managing people from different ethnic cultural, and religious backgrounds

What You Will Gain

• An appreciation of the situation in the UAE, where the local culture is overlaid with a large number of other influences.
• An overview of how our cultural background conditions us to interpret messages in certain ways.
• Techniques for improving the clarity of the message to be communicated to a cross-cultural team.
• Techniques for enhancing team performance.
• A clearer understanding of how your own culture influences your behaviour and how to maximise interactions with others.

Programme Contents

• The Middle Eastern Perspective
• Understanding Different Aspects Of Culture
• The Dangers Of Stereotyping
• Dealing With Stereotyping
• The Qualities Of A Good Cross-Cultural Manager
• Tact & Diplomacy
• Language/Nuances
• Communication Styles
• Recognising Your Own Management Style
• Empathy With Others
• Building Rapport
• Negotiation Skills
• Adapting Negotiation Techniques For Different Nationalities
• How To Build A Successful Cross-Cultural Team

Course Directory

• Upcoming Courses
• Management & Leadership
  • Coaching For Optimum Performance
  • Driving Performance - Core Competencies
  • Counselling Skills
  • Creative Problem Solving & Decision Making
  • Developing Management Skills
  • Event Management
  • How To Conduct Effective Meetings
  • Planning & Organizing Skills
  • Your First Steps to Project Management
  • Senior Management Programme
  • Strategic Thinking & Planning
  • Supervisory Management Skills - For 1st / 2nd Level Supervisors
  • Leading High Performance Teams
• HR Management & Training
  • Human Resource (HR) Management Skills
  • Interviewing Skills - For Recruitment & Selection
  • Train The Trainer - Group Training Techniques
  • Writing Effective Job Descriptions
  • Writing Effective Policies & Procedures
• Customer Service
  • Customer Focused Management
  • Etiquette For Excellent Customer Service
  • Improve Your Telephone Skills - 'How To Win & Keep Customers'
  • Telephone Skills & Customer Care
• Administrative
  • Office Management
  • Professional Secretarial & Administration Skills
  • The Perfect PA - For PA's & Executive Secretaries
• Sales and Marketing
  • Advanced Negotiation Skills
  • Advanced Selling Skills
  • Key Account Management
  • FMCG Selling
  • Essentials Of Marketing & Preparing An Effective Marketing Plan
  • Improving Your Sales Skills - The Key Elements Of Successful Selling
  • Managing A Successful Sales Team
  • Negotiation Skills
  • Presentation Skills - Making A Powerful Impact On Any Audience
  • Advanced Presentation Skills
  • Retail Excellence
• Personal Development
  • Brilliant Body Language!
  • Be A Better Listener - Active Listening Skills
  • Assertiveness Skills (& Dealing With Difficult Situations)
  • Developing Effective Interpersonal & Communication Skills
  • Stress Management
  • Self & Time Management
  • Understanding Emotional Intelligence
• Business Writing
  • Professional Business Writing Skills - Level 1
  • Professional Business Writing Skills - Level 2
  • Report Writing - How To Structure A Report For Maximum Effect
  • Technical Report Writing
  • Writing Minutes Of Meetings
• Finance
  • Financial Awareness For The Non-Financial Person
  • Business Investment Decisions
• Purchasing & Supply Management
  • Introduction To The Purchasing Function
  • Purchasing - The Tendering Process Explained
  • Negotiation Skills For Procurement Professionals
  • Strategically Managing A Procurement Function
• Exclusive In-Company Programmes
  • Developing A Crisis Management Strategy
  • Management of Change
  • Successful Cross-Cultural Management
  • Succession Planning
  • Conducting Effective Appraisals
  • Creating an Effective Job Evaluation System - An Introductory Workshop

Consultancy Services

• Management Consultancy
• In-Company Learning

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