2nd Level Supervisors

Supervisory Management Skills - For 1st / 2nd Level Supervisors
'Your First Step To Management - How To Organize Others, And Direct Work Effort Effectively'

Who Should Attend?
Those new to supervisory positions, or those who have received no formal training in Supervisory Skills.

About the Programme
This programme is for people who are new to supervising, or who have not received formal Supervisory Skills training. It covers all the important areas a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive notes that form a very useful working manual. Practical exercises and case studies are used to teach the skills and techniques a successful supervisor needs to use every day in their working environment.

Course Objectives

To set out clear guidelines for effective Supervisory Management
To enable participants to learn People Management techniques that result in maximum performance from their staff through:
- Proactive Leadership
- Motivation
- Delegation
- Prioritising
- Teambuilding
To understand the principles of 'Effective Communication' and how to use Communication Skills to make sure things get done properly and on time
To enable delegates to be more effective and efficient in their work
To examine the principles of Time Management, Effective Planning and Self-organization
To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates
To understand the importance of building effective relationships with colleagues and external customers
To give delegates the skills to manage multi-cultural teams

What You Will Gain

A comprehensive knowledge of the skills and techniques required to be an effective supervisor
A greater awareness of yourself and the ways to get maximum performance from those you manage

Programme Contents
DAY ONE

Defining Supervisory Management
- The Roles & Responsibilities Of A Supervisor
- Difficulties Experienced By A Supervisor
- Characteristics & Competencies Needed In An Individual To Be An Effective Supervisor
- Being A Proactive Supervisor
Leadership Styles
- Definition Of Leadership & The Qualities Required To Lead People
- Different Leadership Roles Determined Through Personality, Experience & Situation
- Leadership Styles - What Style To Use
- Situational Leadership
- Hershey Blanchard Approach
- Your Preferred Personal Leadership Style - An Assessment
- The Challenge Of Leadership
Motivation
- Understanding Motivation
- Understanding Maslow’s Hierarchy Of Needs
- Building On This With Herzberg’s Motivational Factors
- How Motivation Improves Results & Benefits The Organization
- Dealing With De-Motivation - Signs & Symptoms
- Key Motivators & De-Motivators In The Gulf Workplace
- Tips To Motivate People

DAY TWO

Customer Service
- The Importance Of Relationships With Clients & Colleagues
- The Value Of Internal Customer Service
Setting Goals & Objectives
- Defining Goals & Why They Are Set
- Guidelines For Setting Goals
- Where Goal Setting Can Go Wrong
- How Do We Set Goals
- Achieving Goals
- Defining Objectives
- Smart Objectives
- Using Goals To Achieve The Managerial Functions Of :
  - Planning
  - Organizing Staff
  - Leading
  - Controlling
Time Management
- Being An Effective Time Manager
- Identifying Time Wasters
- Principles Of Time Management
- Categorising Use Of Time - Leading To Better Prioritising
- Prioritising Work
- Choosing The Right Time To Do The Right Work Using The 'Prime Time' Principle
Planning & Organizing
- The Planning Process
- Planning Aids
Effective Delegation
- The Advantages & Disadvantages Of Delegation
- When To Delegate
- To Whom To Delegate
- How To Delegate
- Levels Of Delegation Relative To The Situation & Person
- Using Delegation To Develop Your Team

DAY THREE

Communication
- Defining Effective Communication
- How A Message Flows
- How Do We Communicate In Business?
- Barriers To Good Communication
- Overcoming The Barriers
- Effective Corporate Communication
- Body Language
- Verbal & Written Communication
- Being An Effective Listener
- Questioning Techniques
Behavioural Styles
- What Is Your Typical Influencing Style?
- Understanding Different Behavioural Styles - Submissive, Aggressive & Assertive
- Taking The Right Attitude
- The Benefits Of Being An Assertive Person
- Key Steps To Being Assertive
Reviewing Performance
- Feedback
- Supportive
- Corrective
- Feedback Principles
- Coaching
- Guide To Successful Counselling
- Using Performance Appraisals
- Conducting The Appraisal Interview
- On-The-Job Training
Team Building
- How To Build A Successful Team
- What Are The Characteristics Of Successful Teams?
- What Does A Team Need To Succeed?

3 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 12th October » 14th October, 2008
Location: Abu Dhabi
Brochure Price: Dhs 4740.00
Online Price: Dhs 4,503.00 (Save 5% Online)

Date: 16th November » 18th November, 2008
Location: Dubai
Brochure Price: Dhs 4740.00
Online Price: Dhs 4,503.00 (Save 5% Online)

Date: 1st December » 3rd December, 2008
Location: Qatar
Brochure Price: Dhs 4740.00
Online Price: Dhs 4,503.00 (Save 5% Online)

Note: During the course, important aspects of cross-cultural management will be discussed, where they are relevant to the topics covered, e.g. motivation / communication / leadership, etc.

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.

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Spearhead Training > Management & Leadership > Supervisory Management Skills - For 1st / 2nd Level Supervisors

Supervisory Management Skills - For 1st / 2nd Level Supervisors 'Your First Step To Management - How To Organize Others, And Direct Work Effort Effectively'

Supervisory Management Skills - For 1st / 2nd Level Supervisors
'Your First Step To Management - How To Organize Others, And Direct Work Effort Effectively'