Who Should Attend?

Those new to supervisory positions, or those who have received no formal training in Supervisory Management Skills.

About the Programme

This programme is for people who are new to supervising, or who have not received formal Supervisory Management Skills training. It covers all the important challenges a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used, to develop the skills and techniques a successful supervisor needs in their everyday working environment.

Course Objectives

• To set out clear guidelines for effective Supervisory Management
• To enable participants to effectively supervise their staff by understanding key principles of leadership and motivation
• To understand the principles of 'effective communication' and how to use communication skills to make sure things get done properly, and on time
• To enable delegates to understand the value of delegation and prioritising, so they can be more effective and efficient in their work
• To examine the principles of time management, effective planning and self-organization
• To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates

What You Will Gain

• A comprehensive knowledge of the skills and techniques required to be an effective supervisor
• A greater awareness of yourself and the ways to get maximum performance from your staff / team

Programme Contents

DAY ONE
• Defining Supervisory Management
  > The Roles & Responsibilities Of A Supervisor
  > Difficulties Experienced By A Supervisor
  > Competencies Needed In An Individual To Be An Effective Supervisor
• Leadership
  > Definition Of Leadership & The Qualities Required To Lead People
  > Different Leadership Roles
  > Your Preferred Personal Leadership Style - An Assessment
  > Leadership Styles - Which Is Appropriate?
• Motivation
  > Understanding Motivation

DAY TWO
• Planning & Goal Setting
  > Steps To Effective Planning
  > Guidelines For Setting SMART(ER) Objectives
• Time Management
  > Identifying Time Wasters
  > Being An Effective Time Manager
  > Choosing The Right Time To Do The Right Work
  > Using The 'Prime Time' Principle
• Effective Delegation
  > The Advantages & Disadvantages Of Delegation
  > Reasons Why Supervisors May Not Delegate
  > When To Delegate
  > To Whom To Delegate
  > How To Delegate
  > Using Delegation To Develop Your Team

DAY THREE
• Communication
  > Why Do We Communicate?
  > Barriers To Communication
  > Communicating Effectively
  > Body Language - The Impact Of Non-Verbal Communication
  > Being An Effective Listener
• Using Effective Questions - How To Ask Questions That Get The Answers You Really Need
• Corporate Communication
• Behavioural Styles
  > Understanding Different Behavioural Styles
  > Taking The Right Attitude
  > The Benefits Of Being Assertive
  > Key Steps To Being Assertive
• Reviewing Performance
  > Constructive Feedback
  > Feedback Principles
  > Performance Appraisals
• Taking It Forward

3 Days - Non-Residential

Delegate spaces available on the following course dates: