Developing Effective Interpersonal & Communication Skills

Developing Effective Interpersonal & Communication Skills
"Learn The Skills And Techniques Of How To Be A Better “People Person”"

Who Should Attend?
This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.

About the Programme
Surveys conducted both overseas, and in the Gulf region, have shown that Managers spend on average over 75% of their time in one-to-one verbal communication, i.e. face-to-face, or on the telephone. Therefore effective interpersonal skills are essential tools for today’s modern manager. In the multicultural work environments of the Gulf, good interpersonal skills and cultural sensitivity are essential elements for successful managers, and highly productive employees. It is only now that many organizations are realising that "people are their greatest asset". Being able to deal effectively with people from different cultures and backgrounds is vital for success in today’s competitive global business environment.

Course Objectives

To set clear guidelines for effective communication
To consider the role of effective interpersonal skills in the workplace
To understand different behavioural styles and learn to modify your behaviour to achieve best results
To understand how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behaviour
To make use of all of the above skills to ensure effective team work
To create individual action plans for ongoing personal development

What You Will Gain

Increased self esteem and confidence in your ability to deal with a variety of situations
The ability to deal with passive or aggressive people in a positive manner
An awareness of effective assertiveness techniques
The communication skills necessary to be more assertive
An opportunity to practise new behaviours in a safe and supportive environment

Programme Contents
DAY ONE

What Is Effective Communication?
Factors Affecting Communication
- How Messages Flow
- The Different Channels Of Communication
- Understanding Where Things Go Wong & Avoiding Misinterpretations
- Barriers To Communication & How To Overcome Them
Dynamics Of Face-To-Face Communications
- Body Language - "The Hidden Communicator"
- Tone Of Voice
- The Power Of Language In Communication
- Reading Non-Verbal Clues
Ensuring Two-Way Understanding
- Developing Listening Skills
- Asking The Right Questions
- Transmitting Your Message Accurately
Understanding Different Perspectives & Viewpoints
- Avoiding Reactions To These Differences
- Adapting To Others
The Effectiveness Of Written Vs Verbal Communication

DAY TWO

Building The Best Relationships By Making Use Of Effective Communication Techniques
The Johari Window
- Know Your Self
- Know How To Build Relationships With Others
- Use Feedback Techniques To Develop Better Relationships
Communication Styles & The Use Of Them
- The Differences Between Aggressive, Assertive, & Non-Assertive Behaviour
- Being Assertive
Behaviour Style Analysis - Amiable, Expressive, Analyst, Driver
- Knowing Your Style
- Understanding Others" Styles
- Adapting Styles To Interact Better With Others
Dealing With Different Types Of People
Ensuring Positive Interpersonal Relationships Among Colleagues & Superiors
Teamwork
- Being A Team Player - The Impact Of Your Interpersonal Relationships
- The Stages Of Group Development
- Communicating For Effective Teamwork

2 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 7th September » 8th September, 2008
Location: Abu Dhabi
Brochure Price: Dhs 3160.00
Online Price: Dhs 2,844.00 (Ramadan Discount (10%))

Date: 12th November » 13th November, 2008
Location: Dubai
Brochure Price: Dhs 3160.00
Online Price: Dhs 3,002.00 (Save 5% Online)

All courses run during Ramadan from 1st September 2008 to 30th September 2008 will qualify for a 10% discount (including booking online or offline).

To cater for the needs of Muslim delegates fasting, courses will start earlier and all breaks will be substantially reduced.

Tutor / delegate contact time will remain at 6.5 hours.

Dubai Hours: 8:00 a.m. to 3:30 p.m.
Abu Dhabi Hours: 8:00 a.m. to 3:30 p.m.

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.

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Spearhead Training > Personal Development > Developing Effective Interpersonal & Communication Skills

Developing Effective Interpersonal & Communication Skills "Learn The Skills And Techniques Of How To Be A Better “People Person”"

Developing Effective Interpersonal & Communication Skills
"Learn The Skills And Techniques Of How To Be A Better “People Person”"