Who Should Attend?
This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.
About the Programme
Surveys conducted both overseas, and in
the Gulf region, have shown that Managers
spend on average over 75% of their time
in one-to-one verbal communication, i.e.
face-to-face, or on the telephone. Therefore
effective interpersonal skills are essential tools
for today’s modern manager. In the multicultural
work environments of the Gulf, good
interpersonal skills and cultural sensitivity are
essential elements for successful managers,
and highly productive employees. It is only
now that many organizations are realising
that "people are their greatest asset". Being
able to deal effectively with people from
different cultures and backgrounds is vital for
success in today’s competitive global business
environment.
Course Objectives
What You Will Gain
Programme Contents
DAY ONE
2 Days - Non-Residential
Delegate spaces available on the following course dates:
Date:
7th September » 8th September, 2008
Location:
Abu Dhabi
Brochure Price:
Dhs 3160.00
Online Price:
Dhs 2,844.00 (Ramadan Discount (10%))
Date:
12th November » 13th November, 2008
Location:
Dubai
Brochure Price:
Dhs 3160.00
Online Price:
Dhs 3,002.00 (Save 5% Online)
All courses run during Ramadan from 1st September 2008 to 30th September 2008 will qualify for a 10% discount (including booking online or offline).
To cater for the needs of Muslim delegates fasting, courses will start earlier and all breaks will be substantially reduced.
Tutor / delegate contact time will remain at 6.5 hours.
Dubai Hours: 8:00 a.m. to 3:30 p.m.
Abu Dhabi Hours: 8:00 a.m. to 3:30 p.m.
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total investment includes - Training Materials, Lunch & Refreshments.
"The training experience was very enriching as it brought out a more effective way to communicate via letters, e-mails, etc."
Business Writing Skills -
Oil Industry
listening skills
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emotional intelligence
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assertiveness
Body Language
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time management
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stress management