Perla Swanepoel

Perla Swanepoel

B.A. (Hons), Certified Financial Planner, N4/N5 Diploma in Office Management
Senior Management Associate, Spearhead Training, Qatar

Perla is a South African national, with over 11 years’ corporate experience, seven years of which was as a training and development consultant in a number of industries, including insurance, investments and financial planning, corporate communications, and various soft skills disciplines. She has worked across three continents – Europe, Africa and the Middle East – and has lived in Qatar since 2012.

In 2003, Perla received her B.A. degree (Media Studies / Journalism) from the University of the Free State (UFS), Bloemfontein, South Africa. She then continued her studies and successfully achieved a post-graduate qualification in Corporate Communication (2004). Whilst completing her post-graduate work, Perla held a position as a newspaper journalist, specialising in national news and current events. In 2004, Perla travelled to the UK, where she took up a post as a Contracts Relations Manager in the medical sector. She headed a team whose objective was to reduce waiting times within the NHS (National Health Service) system. Part of this work involved outsourcing by means of competitive tenders. In 2009, wishing to return to South Africa, she relocated back to Pretoria, where she took up a position in the Insurance and Investment Industry in the Training and Marketing division. The company she worked for was the largest private healthcare and insurance provider in South Africa. Her training focus was on continuous development of the workforce, and top quality product training, in order to maintain competitive advantage in the marketplace.

In 2012, following her move to Qatar with her husband, her passion for training and development initially led her to a Language Centre in Doha, where she taught Business English, Conversation Classes – to improve business skills, as well as English Level 1, (Beginner Level), up to Level 10 (University Level Equivalent).

Having familiarised herself with the market, and wishing to move back into corporate training, Perla took up a position in training and development with a local company in 2013. In this role, she was involved in corporate training in various soft skills courses in Qatar, where she developed and designed courses for her clients’ exact specifications. This included a number of clients in the oil and gas sectors.

Perla always exudes enthusiasm and professionalism in the training room. She truly enjoys working with multicultural and diverse communities. She always makes time to gain as much knowledge as possible with regard to the different delegates, believing this is where true inspiration and change can be made. She firmly embraces the fact that even small changes, and commitments in the training room can lead to a larger opportunity for growth. Perla believes passionately that a learning environment, based on respect and curiosity, is crucial to the successful implementation of learning.

Perla joined Spearhead as a Senior Management Associate in 2015. Her key areas of expertise include:

Management & Leadership
>Leading High Performance Teams
>Developing Management Skills
>Creative Problem Solving & Decision Making
>Planning & Organizing Skills
>Strategic Thinking & Planning
>Managing Organizational Change
>Event Management

HR Management &Training
>Train The Trainer - Group Training Techniques

Customer Service
>Customer Relationship Management
>Etiquette For Excellent Customer Service
>Improve Your Telephone Skills - ‘How To Win & Keep Customers’
>Customer Care & Telephone Skills

Administrative Skills
>Office Management
>Professional Secretarial & Administration Skills
>The Perfect PA – For PAs & Executive Secretaries

Sales & Marketing
>Negotiation Skills
>Presentation Skills - Making A Powerful Impact On Any Audience
>Improving Your Sales Skills - The Key Elements Of Successful Selling
>Advanced Selling Skills
>Key Account Management
>Advanced Negotiation Skills
>Essentials Of Marketing & Preparing An Effective Marketing Plan
>Strategic Marketing Workshop
>Advanced Presentation Skills

Personal Development
>Self & Time Management
>Stress Management
>Developing Effective Interpersonal & Communication Skills
>Assertiveness Skills (& Dealing With Difficult Situations)
>Understanding Emotional Intelligence

Business Writing Courses
>Writing For Business (Module 1)
>Writing For Business (Module 2)
>Effective Business Report Writing - How to Structure A Report For Maximum Effect
>Taking Minutes Of Meetings

Finance Courses
>Financial Awareness For The Non-Financial Person
>Fundamentals Of Budgeting
>Bid (Tender) Management

Additional Courses (In-Company Only)
>Driving Performance - Key Competencies
>How To Conduct Effective Meetings
>Developing ‘World Class Customer Service’ - As A Competitive Strategy
>Be A Better Listener - Active Listening Skills
>Brilliant Body Language!
>Business English Foundation Course

Last Updated: 24/10/2016

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