Catherine Brooks
Catherine Brooks

Catherine Brooks

B.A. (Hons) Q.T.S.
Senior Management Associate, Spearhead Training, Qatar

Catherine Brooks is a native of Ireland, but spent the majority of her formative years in Cape Town, South Africa. Catherine graduated in 1991 with an Honours Degree from the University of Cape Town. She then worked for ten years in an IT organization in South Africa in Sales and Marketing, while also holding the position of Training Coordinator. Her key role in the company was to provide training and support for business development in Sub-Saharan Africa. During this time, she obtained extensive experience in Sales and Marketing, as well as Event Management, through the organization of international conferences aimed at programmers, resellers and customers of the 4GL/RDBMS product.

Catherine then moved into a position as Administration Manager for a company in Cape Town, before relocating to the UK in 2001, where she lived for seven years.

Her first post in the UK was in the Sales Department of a food packaging company. In this role, Catherine gained experience in containment, protection, communication, functionality, environmental and safety issues. This position required patience and the ability to work individually, as well as part of a team. Excellent observational skills were needed to spot faults, and to ensure adherence to strict health and safety guidelines and quality procedures. Catherine believes that this experience helped her to consolidate her skills in effective management, and also to enhance the skills needed to get the maximum performance from a team.

During her time in the UK, she also qualified as a secondary teacher and held a number of key positions in UK educational establishments, including management posts in both the UK and subsequently, in Qatar.

In her education career, Catherine was rapidly moved up the management chain, partly due to her Counseling, Mentoring, and Coaching skills. She believes that an effective Educator / Trainer needs not just subject knowledge, but must be able to excel as a facilitator, presenter and listener. Catherine has also been involved in the development and implementation of a number of courses based on Microsoft Office products, and has a wealth of experience in delivering engaging ‘hands on’ technical information in a structured learning environment.

In 2008, Catherine relocated to Doha, where she held management positions in two leading Doha schools, as well as teaching students in English as an Additional Language. Her multi-cultural education experience in Qatar has helped her to understand the specific learning environments in the region, and how to tailor delivery, to the very special needs of the Gulf market. This has given her the practical knowledge and skills to deliver a range of courses, including Business Writing courses, with content and delivery that has empathy for the great cultural diversities of the region.

Catherine joined Spearhead Training, Qatar, in 2013, as a Senior Management Associate. She is committed to providing top quality training that engages and inspires participants, and empowers them with the skills necessary to make a difference in their organizations. She is a conscientious, passionate and enthusiastic facilitator, with excellent communication skills.

Catherine’s key areas of expertise include:

Management & Leadership
>Supervisory Management Skills - For 1st / 2nd Level Supervisors
>Leading High Performance Teams
>Strategic Thinking & Planning
>Creative Problem Solving & Decision Making
>Coaching For Optimum Performance
>Planning & Organizing Skills

HR Management & Training
>Interviewing Skills - For Recruitment & Selection
>Train The Trainer - Group Training Techniques
>Writing Effective Job Descriptions & Person Specifications
>Writing Effective Policies & Procedures

Customer Service
>Etiquette For Excellent Customer Service
>Improve Your Telephone Skills - ‘How To Win & Keep Customers’
>Customer Care & Telephone Skills

Administrative Skills
>Office Management
>Professional Secretarial & Administration Skills
>The Perfect PA - For PAs & Executive Secretaries

Sales & Marketing
>Negotiation Skills
>Presentation Skills – Making A Powerful Impact On Any Audience
>Advanced Presentation Skill

Personal Development
>Self & Time Management
>Stress Management
>Developing Effective Interpersonal & Communication Skills
>Assertiveness Skills (& Dealing With Difficult Situations)
>Understanding Emotional Intelligence

Business Writing Courses
>Writing For Business - Module 1
>Writing For Business - Module 2
>Effective Business Report Writing - How To Structure A Report For Maximum Effect
>Taking Minutes Of Meetings

Microsoft® Office Courses
>Microsoft® Office - PowerPoint 2013
>Microsoft® Office - Excel 2010 Level 1
>Microsoft® Office - Excel 2010 Level 2
>Microsoft® Office - Excel 2013 Level 1
>Microsoft® Office - Excel 2013 Level 2

Additional Courses (In-Company Only)
>Senior Management Programme
>Managing Your Media (Advertising)
>Retail Excellence
>FMCG Selling
>Counselling Skills
>Be A Better Listener – Active Listening Skills
>Brilliant Body Language!
>Business English Foundation Course
>Technical Report Writing
>Microsoft Office – PowerPoint 2007 / 2010
>Appraisal Skills
>Team Building

Last Updated: 29/02/2016

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