Clare Whyte

Senior Management Associate, Spearhead Training, U.A.E.

Clare is a U.K. national with over 20 years of customer service and management experience, incorporating many years as a trainer.

In 1987 Clare decided she wanted use her interpersonal skills within customer service and was accepted by British Airways to work as cabin crew from Heathrow. During her 12 years with British Airways, Clare was rapidly promoted through the ranks and in 1993 became British Airway’s youngest Cabin Service Director. In this post she was responsible for the design, delivery and implementation of the introduction of the B777 aircraft and eventually led a team on board the world famous Concorde supersonic airliner.

During Clare’s time at British Airways she developed a trainer role, a position she held for eight years. She was also involved in a recruitment role - which she did for six of those years. These positions involved the training of new entrants to British Airways, as well as higher level courses for supervisory staff and management. She also successfully ran train the trainer courses, service excellence courses, and programmes for building dynamic teams.

In 1998 Clare left British Airways and moved into the hotel industry as Marketing & Events Manager of a country house hotel. From there she found her interest was still in training and therefore moved back into it. As a freelance trainer she worked for many ‘blue chip’ organizations, including BP, the BBC, and American Express, delivering a range of courses, including presentation skills, customer care skills, and supervisory skills.

Having moved to the U.A.E. in 2003, Clare was then head hunted for a managerial position within a VIP Charter Airline based in Abu Dhabi. She spent 3 years developing the onboard service, implementing standards and managing a workforce of approximately 50 staff. This was an extremely demanding, yet rewarding role, which allowed for huge personal development, heightened business awareness, and exposure to working with other cultures.

On leaving the VIP Airline, Clare remained in the U.A.E. and has once again returned to the training arena, bringing with her a great deal of experience and multicultural awareness from her previous positions.

Attention to detail and being able to surprise and delight her customers has always been Clare’s strength. Through fine tuned training skills, and her interactive and participative training style, she is able to share her knowledge and passion for making others feel valued.
She is highly qualified to run the following programmes:

Management
> Supervisory Management Skills
> Performance Management
> Team Building and Effective Leadership
> Appraisal Skills
> Customer Focused Management

Customer Service
> Managing Customer Care
> Customer Relationship Management
> Telephone Skills & Customer Care
> Etiquette for Excellent Customer Service
> Improve Your Telephone Skills
> Cultural Awareness
> Service Recovery
> Handling Difficult Situations
> How to give Effective Feedback

Sales
> Selling Skills
> Presentation Skills

Personal Development
> Effective Interpersonal & Communication Skills
> Managing Relationships at Work
> Train-the-Trainer

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