Clare Whyte

Senior Management Associate, Spearhead Training, U.A.E.

Clare is a U.K. national with over 20 years of customer service and management experience, incorporating many years as a trainer.

In 1987 Clare decided she wanted to use her interpersonal skills within customer service and was accepted by British Airways to work as cabin crew operating from Heathrow Airport. During her 12 years with British Airways, Clare was rapidly promoted through the ranks and in 1993 became British Airway’s youngest Cabin Service Director. In this post she was responsible for the design, delivery and implementation of cabin service for the introduction of the B777 aircraft, and later
led a team on board the world famous Concorde supersonic airliner.

During Clare’s time at British Airways she moved increasingly into a training function, a position she held for eight years. She was also involved in a recruitment role - which she did for six of those years. These positions involved the training of new entrants to British Airways, as well as higher level courses for supervisory staff and management. She also successfully ran Train the Trainer courses, Service Excellence courses, and programmes for Building Dynamic Teams.

In 1998 Clare left British Airways and moved into the hotel industry as Marketing & Events Manager of a country house hotel in the U. K. From there she found her interest was still in training and moved back into it. As a trainer she worked for many ‘blue chip’ organizations, including BP, the BBC, and American Express, delivering a range of courses, including Presentation Skills, Customer Care Skills, and Supervisory Skills.

In 2003 Clare was headhunted for a managerial position within a VIP Charter Airline based in Abu Dhabi. She then spent three years developing the onboard service, implementing standards and managing a workforce of approximately 50 staff. This was an extremely demanding, yet rewarding role, which allowed for huge personal development, heightened business awareness, and exposure to working with other cultures.

On leaving the VIP Airline, Clare remained in the U.A.E. and has once again returned to the training arena, bringing with her a great deal of experience and multicultural awareness from her previous positions. She joined Spearhead Training in 2007 as a Senior Management Associate.

Attention to detail and being able to surprise and delight her customers has always been Clare’s strength. Through fine tuned training skills, and her interactive and participative training style, she is able to share her knowledge and passion for making others feel valued.

Clare is able to deliver the following courses for Spearhead:

HR Management & Training
> Interviewing Skills - For Recruitment & Selection
> Train The Trainer - Group Training Techniques

Customer Service
> Customer Focused Management
> Etiquette For Excellent Customer Service
> Improve Your Telephone Skills - 'How To Win & Keep Customers'
> Telephone Skills & Customer Care

Sales & Marketing
> Presentation Skills - Making A Powerful Impact On Any Audience

Personal Development
> Brilliant Body Language!
> Be A Better Listener - Active Listening Skills
> Assertiveness Skills (& Dealing With Difficult Situations)
> Developing Effective Interpersonal & Communication Skills