The Training Team > Tutor Profiles > Colette O'Halloran

Senior Management Associate, Spearhead Training, UAE

Colette O'Halloran is a Management Development Specialist with over fourteen years experience in the delivery of training in both the UK and Ireland .

Colette worked as a Senior Training Consultant with the Hemsley Fraser Training Group in London from 1994 to 1996, delivering training programmes in the area of Business Skills and Management Development. Prior to that Colette was employed as a Trainer/Facilitator with British Petroleum (BP), London, for seven years, where she was responsible for the development and supervision of Interpersonal and Management Skills Training. At BP, she delivered a consultancy service to clients in training and development requirements, ranging from analysing training needs, to design and delivery of specific in-house workshops. During her time at BP, Colette was also heavily involved with the organization's ‘Culture Change' programme.

Returning to Ireland at the end of 1996 Colette worked as a Training Consultant in her native country from 1997 to 2003. During this period a major assignment was responsibility for the delivery of the Personal Development Programme to IBM, Ireland . This programme included courses in Time Management, Coaching Skills, Team Leadership Skills, Influencing Skills, Presentation Skills, Appraisal Training, and Interpersonal & Communication Skills. Colette also worked with several major organizations in Ireland delivering many of the above individual programmes to their staff.

Colette has worked with organizations from many various business sectors - Finance, Service, Manufacturing and both Public and Private Sectors. Feedback from delegates has consistently demonstrated that learning objectives were not just achieved, but usually exceeded. Follow-up discussions with clients confirmed the effectiveness of the training and its transfer back to the workplace in the form of enhanced performance.

Colette has strong communication and presentation skills, builds relationships easily, and is committed to achieving results. She readily gains a reputation with clients for reliability and an ability to succeed in spite of challenging conditions. She takes time to understand her clients and their needs and her preparation is comprehensive. This ensures that when she delivers courses she is familiar with the culture of the client organization.

In 2004 Colette was invited to join Spearhead Training Dubai as a Senior Management Associate.

Listed below are the programmes in which Colette is highly experienced:

Management

• How to Conduct Effective Meetings
• Emotional Intelligence
• Junior Management / Middle Management Development
• Teambuilding and Leadership
• Coaching and Mentoring
• Supervisory Management Skills
• Teambuilding and Team Skills

HR Management

• Interviewing Skills

Customer Service

• Telephone Skills
• Customer Service Skills
• The Perfect PA / Secretary
• Administrative & Secretarial Skills
• Customer Care Management

Personal Development

• Presentation Skills
• Assertiveness Workshops
• Successful Cross Cultural Management
• Time Management
• Developing Effective Interpersonal & Communication Skills

Course Directory

• Upcoming Courses
• Management & Leadership
  • Developing Management Skills
  • Planning & Organizing Skills
  • Your First Steps to Project Management
  • Supervisory Management Skills - For 1st / 2nd Level Supervisors
• HR Management & Training
  • Human Resource (HR) Management Skills
  • Interviewing Skills - For Recruitment & Selection
  • Writing Effective Job Descriptions
• Customer Service
  • Customer Focused Management
  • Etiquette For Excellent Customer Service
  • Telephone Skills & Customer Care
• Administrative
  • Office Management
  • Professional Secretarial & Administration Skills
  • The Perfect PA - For PA's & Executive Secretaries
• Sales and Marketing
  • Advanced Selling Skills
  • Improving Your Sales Skills - The Key Elements Of Successful Selling
  • Presentation Skills - Making A Powerful Impact On Any Audience
• Personal Development
  • Assertiveness Skills (& Dealing With Difficult Situations)
  • Developing Effective Interpersonal & Communication Skills
  • Stress Management
  • Self & Time Management
  • Understanding Emotional Intelligence
• Business Writing
  • Professional Business Writing Skills - Level 1
  • Professional Business Writing Skills - Level 2
• Finance
  • Business Investment Decisions
• Purchasing & Supply Management
  • Negotiation Skills For Procurement Professionals
• Exclusive In-Company Programmes
  • Developing A Crisis Management Strategy
  • Management of Change
  • Successful Cross-Cultural Management
  • Succession Planning
  • Conducting Effective Appraisals
  • Creating an Effective Job Evaluation System - An Introductory Workshop

Consultancy Services

• Management Consultancy
• In-Company Learning

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