Sue Dinelle

Senior Management Associate, Spearhead Training, Qatar

Sue is a Canadian national with over twenty five years of experience within the Canadian public sector in areas such as programme delivery, project management, policy development and administrative management. She enjoys working with teams, maintaining positive working relationships and assisting others in contributing to the best of their ability.

Sue is an Honours graduate from Carleton University, Ottawa, Canada. She began her career working in a variety of Canadian government departments, focusing on assisting people to become more successful in their lives – ranging from people in trouble with the law, to the unemployed and newcomers to Canada. Several years of community development work followed. Her duties included working with agencies and schools to initiate, develop and evaluate proposals and projects aimed at making positive changes in the local labour market. During this time Sue delivered programme-specific training to partners, stakeholders, and staff.

In 1998 Sue was promoted to the position of programme consultant within Human Resources Development Canada, providing expert advice, guidance and training to staff and management on issues and programmes related to employment and public pensions. She also monitored and reported on the effectiveness of programme delivery.

Following on from this in 2000, Sue earned promotions to the management level within Human Resources Development Canada and Service Canada where she effectively, and professionally, managed the offices of senior level executives. One of her first assignments was to develop and implement a strategy to improve the quality and timeliness of a ministerial enquiry process, including the writing of briefing notes and reports.

During her years in management, Sue has focused on all aspects of human resource management and practices, particularly recruitment and selection and performance management. In the Finance and Administrative Branch of Service Canada, Ontario Region, she was the branch lead for the implementation of competency based performance management and agreements. This included the provision of training to line and senior managers and staff. She also accepted the role, as lead branch trainer for ‘Creating a Respectful Workplace’ workshops which were delivered to all employees in the Ontario Region. One of Sue’s most challenging duties on behalf of her branch was her involvement in a major initiative to transfer employment programmes and services between two levels of government. As branch project manager, she was instrumental in ensuring all branch deliverables were met on time.

Sue arrived in Qatar in early 2007, accompanying her husband who had accepted a position with a major retail / property management company, and joined the Spearhead team. She believes her past experience in the delivery of specific training, and her practical ‘hands on’ experience as a manager, will provide value added contributions to the quality of her training for Spearhead’s clients.

Sue is able to offer the following programmes:

Management & Leadership
> Driving Performance – Core Competencies
> Counselling Skills
> Creative Problem Solving and Decision Making
> How to Conduct Effective Meetings
> Planning and Organizing Skills
> Supervisory Management Skills – For 1st/2nd Level Supervisors
> Leading High Performance Teams

HR Management & Training Skills
> Interviewing Skills - For Recruitment and Selection
> Writing Effective Job Descriptions

Customer Service
> Etiquette for Excellent Customer Service
> Improve Your Telephone Skills – “How to Win & Keep Customers”
> Telephone Skills & Customer Care

Administrative Skills
> The Perfect PA – For PA’s & Executive Secretaries

Personal Development
> Brilliant Body Language!
> Be a Better Listener – Active Listening Skills
> Developing Effective Interpersonal & Communication Skills
> Stress Management
> Self & Time Management

Business Writing Courses
> Business English Foundation Course
> Writing Minutes of Meetings

If particular expertise is required for a course, and the training cannot be delivered by our Gulf based staff, we can arrange for a tutor to come from the Spearhead Offices in the UK, where we have a team of highly qualified specialist tutors.

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