Elizabeth Ann Russell

Senior Management Associate, Spearhead Training, U.A.E.

Liz Russell is a native of South Africa, where she is an accredited South African Qualifications Authority (SAQA) facilitator, assessor, and moderator. Liz began her career in the South African military, where she obtained extensive experience in leadership, team building, supervisory skills and planning and organizing. She also held senior management positions in the military where these functions were implemented, ensuring effective organizational development. Liz left the South African National Defence Force in 2002.

From 2002-2004 Liz gained extensive experience in sales, marketing and negotiation when she took the role of entrepreneur and partner in a corporate gifts and promotions company. These skills were further strengthened by working in the South African residential property market from 2004-2006.

Being passionate about developing skills and encouraging life-long learning, Liz joined Khulisane Academy, Pretoria, South Africa, as Head Trainer, where she trained a diversity of cultures from various corporate sectors. Her corporate training roles include training trainers, as well as supervisors, in coaching skills, facilitation skills, and the skills to assess and moderate assessments according to SAQA (South African Qualifications Authority) standards. Other programmes which she presented to corporate clients, included customer service related programmes, leadership and management courses, and personal development courses.

In 2007, Liz moved to the U.A.E. where she took up a post in training as Senior HR Officer and trainer with a local skills provider. In this position she trained both expatriates and Emiratis in a number of programmes, including customer service related programmes, entrepreneurial skills, and presentation skills.

Liz believes that learning should be a life-long experience and is passionate about encouraging this, through interactive and expressive training sessions.

In 2008, Liz joined Spearhead Training as Senior Management Associate.

Liz is able to deliver the following courses for Spearhead:

Management & Leadership
> Coaching For Optimum Performance
> Planning & Organizing Skills
> Supervisory Management Skills - For 1st / 2nd Level Supervisors
> Leading High Performance Teams
> Change Management

HR Management & Training
> Train The Trainer - Group Training Techniques

Customer Service
> Etiquette For Excellent Customer Service
> Telephone Skills & Customer Care

Personal Development
> Brilliant Body Language!
> Be A Better Listener - Active Listening Skills
> Assertiveness Skills (& Dealing With Difficult Situations)
> Developing Effective Interpersonal & Communication Skills
> Self & Time Management
> Understanding Emotional Intelligence

Business Writing
> Professional Business Writing Skills - Level 1
> Professional Business Writing Skills - Level 2
> Report Writing