Graham Chambers
Graham Chambers

Graham Chambers

Project Management Practitioner (PRINCE 2) & Quality Management

Senior Management Associate, Spearhead Training, UAE

Graham Chambers is a British national, with very wide experience in the role of senior trainer. He is a former member of the UK military, where he served with distinction, from 1995 to 2006. For the past nine years, he has worked in various training positions in a range of organizations, primarily linked to the defence and security industries. In these roles, he has developed and delivered soft skills training programmes, and high level training courses on quality management and project management. Graham has been resident in the UAE since 2010.

His post-military training career involved running a range of courses in leadership, effective communications, team building, planning and organizing skills, decision-making, etc. He also delivered a number of technical training programmes.

Graham brings real-life, experiences into the training room, some of which, due to his military career, are outside the ‘normal experience and scope’ of many trainers. His military career included positions relating to intelligence, counter-terrorism, homeland security, and international security. This work required a very focused and analytical approach, combined with excellent communication and leadership skills, and the ability to work in effective, manageable teams.

He finished his military career in 2006, working at the Defence Intelligence and Security Centre, UK, where he was responsible for training recruits in many aspects of intelligence and counter-terrorism.

When he left the military in December 2006, Graham joined HMS Ltd, a security training organization as an internal trainer. In this post, he delivered training to international teams, from the U.S.A., Europe, and the Middle East. In 2008, he was promoted to manage a team of five direct reports, with additional responsibility for the coordination of a 30+ member international team in multiple locations (including the U.S.A., Europe, Asia, and the Middle East).

In this role, Graham became something of an ‘expert’, and was then requested to deliver training programmes to senior figures in the UK and U.S. governments. He was also responsible for the project management of a number of government projects.

In 2009, seeking a further challenge, Graham left HMS Ltd to join Explosive Learning Solutions, UK as a Senior Consultant and Trainer. In this post, he was involved in developing training programmes for commercial and military clients globally, including the British military, and the South African National Defence Force.

During this period, Graham gained his PRINCE2 Practitioner (Project Management) qualification, and utilised these skills in the new projects he worked on. He also delivered training courses in Lean Six Sigma (a quality method for improving business efficiency and effectiveness), Change Management, Managing the Training Process, and Train the Trainer.

In this position, Graham developed courses relating to projects for government clients, the content of which still remain, highly confidential and classified. He also coordinated all aspects of the training cycle, including instructor selection, purchase of support materials, course design, delivery standards, quality control of training facilities and materials, and effective follow-up. In addition, he delivered ILM (Institute Of Leadership & Management) programmes in Presentation Skills and Train the Trainer to senior / mid-level British government personnel.

In 2010, Graham was offered a position with a leading national infrastructure security provider in the UAE. His specialist skills were required to deliver detailed technical training, mainly to UAE nationals.

After three years in this position, and wishing to utilise his skills in a wider field of training, outside of the sectors he had already worked in, Graham joined Spearhead in 2013, as a Senior Management Associate, based in Abu Dhabi.

Graham describes himself as “a highly motivated and enthusiastic trainer”. He believes his experience and knowledge of the design, planning, and delivery of a wide range of programmes, creates excellent outcomes in the training room, with positive feedback from delegates. Graham always strives to draw out the best from those he has the pleasure of training.

Graham’s key areas of expertise include:

Management & Leadership
>Supervisory Management Skills - For 1st / 2nd Level Supervisors
>Leading High Performance Teams
>Developing Management Skills
>Strategic Thinking & Planning
>Managing Organizational Change
>Creative Problem Solving & Decision Making
>The Fundamentals Of Projects Management
>Event Management
>Coaching For Optimum Performance
>Planning & Organizing Skills

HR Management & Training
>Interviewing Skills – For Recruitment & Selection
>Train The Trainer – Group Training Techniques

Customer Service
>Customer Care & Telephone Skills
>Etiquette For Excellent Customer Service

Sales & Marketing
>Advanced Selling Skills
>Key Account Management
>Negotiation Skills
>Advanced Negotiation Skills
>Presentation Skills - Making A Powerful Impact On Any Audience
>Advanced Presentation Skills

Personal Development
>Self & Time Management
>Stress Management
>Developing Effective Interpersonal & Communication Skills
>Assertiveness Skills (& Dealing With Difficult Situations)
>Understanding Emotional Intelligence

Microsoft® Office Courses
>Microsoft® Office – PowerPoint 2010

Additional Courses (In-Company Only)
>Conflict Management
>Developing World Class Customer Service – As A Competitive Strategy
>Team Building
>Leadership & Management
>Investigation Skills
>First Time Manager
>Leading Through Core Values

Last Updated: 12/04/2016

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