Rachael Thrower

MCIPD
Senior Management Associate, Spearhead Training, U.A.E.

Rachael is a U.K. Training and Development professional with her experience gained in a customer-orientated industry. She has been based in the Gulf region since 1999.

Rachael commenced her career in Human Resources with Hilton Hotels (U.K.), where she held various roles, progressing rapidly, via internal promotions, from Personnel and Training Manager to Human Resources Manager and Multi-unit Human Resources Manager. During this period she gained broad-based experience in the Human Resources field, providing her with ‘hands-on’ experience of management issues.

Rachael’s choice of focused specialisation in the field of Training and Development, started with a new position, both for herself and the company, by implementing and developing the role of a Regional Training and Development Manager covering eight hotels in London, U.K. Her brief was to implement a systematic approach to training for all levels of staff, with the aim of achieving a positive impact on business performance. Due to the location of the business, a key consideration was an approach that was suitable for a multicultural workforce. Success was achieved due to her excellent planning and organizational skills which ensured training programmes were effectively designed and delivered. In addition, her friendly personality motivated others to reach, and often exceed, their personal perceived levels of ability.

Rachael’s vocational experience has been further expanded by continued professional development through study at Kingston University, U.K. culminating in the gaining of her professional qualification in 1993, awarded by The Chartered Institute of Personnel and Development (CIPD).

Rachael joined Spearhead Gulf LLC in 2002 and was initially based in Doha, Qatar. Whilst in Doha she has specifically designed courses for the Qatar market, including:-

> Developing Leadership Skills
> Sales for Frontline Employees
> Orientation of New Employees

In December 2006 Rachael re-located to Dubai, and now works from our Regional Head Office, providing HR Consultancy & Customer Service to a number of organizations throughout the Gulf region.

Rachael is able to deliver the following courses for Spearhead:

Management & Leadership
> Coaching For Optimum Performance
> Driving Performance - Key Competencies
> Counselling Skills
> Developing Management Skills
> How To Conduct Effective Meetings
> Planning & Organizing Skills
> Supervisory Management Skills - For 1st / 2nd Level Supervisors
> Leading High Performance Teams

HR Management & Training
> Human Resource (HR) Management Skills
> Interviewing Skills - For Recruitment & Selection
> Train The Trainer - Group Training Techniques

Customer Service
> Customer Focused Management
> Etiquette For Excellent Customer Service
> Improve Your Telephone Skills - ‘How To Win & Keep Customers’
> Telephone Skills & Customer Care

Administrative Skills
> Office Management
> Professional Secretarial & Administration Skills
> The Perfect PA - For PA’s & Executive Secretaries

Sales & Marketing
> Presentation Skills - Making A Powerful Impact On Any Audience
> Retail Excellence

Personal Development
> Developing Effective Interpersonal & Communication Skills
> Stress Management
> Self & Time Management

Rachael also carries out consultancy projects on behalf of Spearhead Training in her specialist areas of HR and Training and Development.

The above courses are run in a highly participative approach to developing others, and Rachael’s aim is to ensure that delegates return to work with new competencies that will drive their organization’s business performance and profits.