The Training Team > Tutor Profiles > Rachael Thrower

Senior Management Associate, Spearhead Training , Qatar

Rachael is a U.K. Training and Development professional whose early experience was gained in a customer-orientated industry. She has been based in the Gulf region since 1999.

Rachael commenced her career in Human Resources with Hilton Hotels (UK), where she held various roles, progressing rapidly, via internal promotions, from Personnel and Training Manager, to Human Resources Manager and Multi-unit Human Resources Manager. During this period she gained broad-based experience in the Human Resources field, providing her with ‘hands-on' experience of management issues.

Rachael's choice of focused specialisation in the field of Training and Development, started with a new position, both for herself and the company. She was given responsibility for implementing and developing the role of a Regional Training and Development Manager covering eight hotels in London . Her brief was to implement a systematic approach to training for all levels of staff, with the aim of achieving a positive impact on business performance. Due to the location of the business, a key consideration was an approach that was suitable for a multi-cultural workforce. Success was achieved due to her excellent planning and organizational skills, which ensured training programmes were effectively designed and delivered. In addition, her friendly personality motivated others to reach, and often exceed, their personal perceived levels of ability.

Rachael's vocational experience has been further expanded by continued professional development through study at Kingston University , UK , culminating in the gaining of her professional qualification in 1993, awarded by The Chartered Institute of Personnel and Development (CIPD).

Rachael joined Spearhead Gulf LLC in 2002 and is based in Doha , Qatar . Whilst in Doha she has specifically designed courses for the Qatar market, including:-

Developing Leadership Skills

Sales for Frontline Employees

Orientation of New Employees

Rachael is able to deliver numerous specialised courses including:-

HR Management

• Conducting Effective Appraisals
• HR Management Skills
• Interviewing Skills for Recruitment and Selection
• Train the Trainer – Group Training Techniques
• Writing Effective Job Descriptions

Management and Leadership

• Developing Effective Leadership Skills
• Supervisory Management Skills
• Teambuilding
• How to Conduct Effective Meetings
• Coaching and Mentoring
• Core Competencies
• Counselling Skills
• Planning and Organizing Skills

Sales

• Sales for Front Line Employees
• Presentation Skills

Customer Care

• Customer Relationship Management
• Telephone Skills
• Customer Care

Personal Development

• Stress Management
• Time Management
• Developing Effective Interpersonal & Communication Skills
• Successful Cross-Cultural Management

Rachael has also carried out consultancy projects on behalf of Spearhead Training in her specialist areas of HR and training and development.

Through a highly participative approach to developing others, her aim is to ensure that delegates return to work with new competencies that will drive their organization's business performance and profits.

Course Directory

• Upcoming Courses
• Management & Leadership
  • Developing Management Skills
  • Planning & Organizing Skills
  • Your First Steps to Project Management
  • Supervisory Management Skills - For 1st / 2nd Level Supervisors
• HR Management & Training
  • Human Resource (HR) Management Skills
  • Interviewing Skills - For Recruitment & Selection
  • Writing Effective Job Descriptions
• Customer Service
  • Customer Focused Management
  • Etiquette For Excellent Customer Service
  • Telephone Skills & Customer Care
• Administrative
  • Office Management
  • Professional Secretarial & Administration Skills
  • The Perfect PA - For PA's & Executive Secretaries
• Sales and Marketing
  • Advanced Selling Skills
  • Improving Your Sales Skills - The Key Elements Of Successful Selling
  • Presentation Skills - Making A Powerful Impact On Any Audience
• Personal Development
  • Assertiveness Skills (& Dealing With Difficult Situations)
  • Developing Effective Interpersonal & Communication Skills
  • Stress Management
  • Self & Time Management
  • Understanding Emotional Intelligence
• Business Writing
  • Professional Business Writing Skills - Level 1
  • Professional Business Writing Skills - Level 2
• Finance
  • Business Investment Decisions
• Purchasing & Supply Management
  • Negotiation Skills For Procurement Professionals
• Exclusive In-Company Programmes
  • Developing A Crisis Management Strategy
  • Management of Change
  • Successful Cross-Cultural Management
  • Succession Planning
  • Conducting Effective Appraisals
  • Creating an Effective Job Evaluation System - An Introductory Workshop

Consultancy Services

• Management Consultancy
• In-Company Learning

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