Sabah Alam

M.Sc (Hons)
Senior Management Associate, Spearhead Training, U.A.E.

Sabah is a dynamic, multilingual and performance-driven management consultant, with 10 years of broad international business exposure in Europe, Russia, the Middle East and South Asia. The daughter of a diplomat, she has lived in over 10 countries including Saudi Arabia, Russia, Egypt, Britain, U.S.A., Poland, Yemen, Mexico, India, and the U.A.E. She has a very good understanding of different cultures and their traditions, and speaks English, Spanish, Hindi, and Urdu, and has a working knowledge of French. She began her career as a financial analyst at Citibank in 1994. She then joined PriceWaterhouseCoopers (PWC) as a Strategy Consultant in their Moscow offices in 1998, and moved to their London offices in 1999.

Sabah has extensive experience with strategy implementation, business process re-engineering and project planning with a range of multinational clients, including Cisco, SAP, Nokia, Philips, W.H. Smith, Corus Steel and Proctor and Gamble.

Sabah left PWC in 2002 where she joined a technology start-up in London as their Senior Business Development Manager. In this post she developed and managed the commercial strategy for the business, leading a team of people and negotiating over 60 contracts with blue chip retailers. Subsequently, the management team was able to sell the company to a larger business.

Sabah also gained valuable ‘hands-on’ management experience when she co-founded a successful spa business in 2004. She supervised the final stages of its design and infrastructure, recruited staff, coordinated and implemented training, developed and implemented the marketing strategy. In addition to this, she created systems and processes to manage sales, customer details and customer feedback, created HR systems and processes to motivate retain and train staff, negotiated deals with third parties, and established consulting projects for other related businesses. In 2006 she successfully launched another spa.

Sabah enjoys writing and has written for the Economist. She has a M.Sc. Hons in Management Science from the London School of Economics.

Sabah is passionate about training and believes that we all have a limitless potential which we can achieve with an open mind, a dedication to self-development, and a will to experiment.

Sabah joined Spearhead, Dubai, in 2007 as a Senior Management Associate.

Sabah is able to deliver the following courses for Spearhead:

Management & Leadership
> Coaching For Optimum Performance
> Counselling Skills
> Creative Problem Solving & Decision Making
> Developing Management Skills
> Planning & Organizing Skills
> Leading High Performance Teams
> Senior Management Programme

HR Management & Training
> Human Resource (HR) Management Skills
> Interviewing Skills - For Recruitment & Selection
> Train The Trainer - Group Training Techniques

Customer Service
> Customer Focused Management
> Etiquette For Excellent Customer Service
> Improve Your Telephone Skills - 'How To Win & Keep Customers'
> Telephone Skills & Customer Care

Administrative Skills
> The Perfect PA - For PA's & Executive Secretaries
> Professional Secretarial & Administration Skills

Sales & Marketing
> Advanced Selling Skills
> Essentials Of Marketing & Preparing An Effective Marketing Plan
> Improving Your Sales Skills - The Key Elements Of Successful Selling
> Negotiation Skills
> Presentation Skills - Making A Powerful Impact On Any Audience

Personal Development
> Brilliant Body Language!
> Be A Better Listener - Active Listening Skills
> Assertiveness Skills (& Dealing With Difficult Situations)
> Developing Effective Interpersonal & Communication Skills
> Stress Management
> Self & Time Management
> Understanding Emotional Intelligence