Al-Said El-Sayed

Al-Said El-Sayed

Senior Management Associate, Spearhead Training, U.A.E.

A graduate from Helwan University, Cairo, Al Said began his career working for a five star hotel chain - the Renaissance-Marriott - In Alexandria, Egypt. This role required excellent customer service skills, first class teamwork, and a clear understanding of all aspects of operations for a major tourist destination.

Four years later, in 1999, Al Said joined Hyatt International in Egypt as part of the project team assigned to launch the new Hyatt at Sharm El Sheikh, which opened in April 2000. This hotel is now one of Sharm El Sheikh’s premier tourist locations. Al Said’s training career began with developing the new staff to prepare for this prestigious opening. This experience highlighted the importance of building strong teams, and having effective leadership if an organization is to be successful. His training was aimed at demonstrating that good teamwork is at the heart of the success of any enterprise. Without high morale and motivation, teams fail. His experience during this time confirmed for Al Said that people are the main assets in any business, and ‘effective training’ is one of the key tools to help them develop and enhance their performance.

In November 2002, Hyatt International assigned Al Said to a new project in Dubai - the opening of the Grand Hyatt Dubai - now one of Dubai’s outstanding new architectural landmarks. Part of his responsibilities was interviewing and selection of staff. He was also assigned to develop and deliver a number of training programmes, including Staff Orientation Courses, Telephone Skills, Customer Service Skills, Complaint Handling, Service Excellence, Time Management, etc.

Working in the tourism and leisure industry has been of great benefit to Al Said who has worked with many different cultures and nationalities. This experience has been very helpful in conducting diverse training programmes and understanding the explicit requirements of customers.

Al Said has always enjoyed training and therefore decided to pursue a full time career by joining Spearhead Training in February 2004 as Arabic Training Department Manager, then as a Senior Management Associate. Fluent in both Arabic and English, he is able to deliver courses bilingually with English notes, or in Arabic, with Arabic notes.

Over the last five years, Al Said has delivered many public and in-company training programmes both in the U.A.E. and throughout the G.C.C. He has worked successfully with many international companies in Saudi Arabia, Oman, Bahrain, Kuwait and Qatar.

Spearhead Training is able to offer 55 courses in English. A large number of these can also be delivered in Arabic.

Al Said is able to deliver the following courses for Spearhead:

Management & Leadership
> Supervisory Management Skills - For 1st / 2nd Level Supervisors

Customer Service
> Customer Focused Management
> Etiquette For Excellent Customer Service
> Improve Your Telephone Skills - ‘How To Win & Keep Customers’
> Telephone Skills & Customer Care

Sales & Marketing
> Improving Your Sales Skills - The Key Elements Of Successful Selling
> Retail Excellence
> Presentation Skills - Making A Powerful Impact On Any Audience

Personal Development
> Brilliant Body Language!
> Developing Effective Interpersonal & Communication Skills
> Self & Time Management

He has worked successfully with a number of organizations in the Gulf region, including the following:

Government Sectors: (in brackets how the course was delivered)
DTCM (English notes, Arabic delivery)
Dubai Courts (Arabic notes, Arabic delivery)
Dubai Economic Department (Arabic notes, Arabic delivery)
Dubai Development Board (Arabic notes, Arabic delivery)
Dubai Customs (Arabic notes, Arabic delivery)
Dubai Police Academy (Arabic notes, Arabic delivery)
Dubai Transport Corporation(Arabic notes, Arabic delivery)
Dubai Properties(English notes, Arabic delivery)
Sharjah Economic Department(Arabic notes, Arabic delivery)
Dubai Real Estate (Arabic notes, Arabic delivery)
Centre for Documentation and Research in Abu Dhabi
(Arabic notes, Arabic delivery)
Tecom Investments(English notes, Arabic / English delivery)

Private Sector
Coop Islami (Arabic notes, Arabic delivery)
Emarat(Arabic notes, Arabic delivery)
Dubai Islamic Insurance (AMAN)(English notes, Arabic delivery)
Abu Dhabi Islamic Bank (courses delivered in both Arabic with
Arabic notes & bi-lingual delivered in English / Arabic with English notes)
Dubai Ladies Club(English notes, Arabic / English delivery)
Al Shamel Properties & Investment(English notes, Arabic / English delivery)
Al Shaya Trading(English notes, Arabic / English delivery)
The One(English notes, English delivery)
DHL(English notes, English delivery)
DIFC(English notes, English delivery)
Nissan Middle East(English notes, Arabic / English delivery)

Gulf Region
Doha National Bank - Qatar(English notes, Arabic / English delivery)
Al Shaya Trading - Kuwait (Arabic notes, Arabic delivery)
Havelock Ahi Wll - Bahrain (English notes, English delivery)
Lifestyle Homes - Qatar(English notes, Arabic / English delivery)
Saudi Aramco - Saudi Arabia(English notes, Arabic / English delivery)
Al Jabr Trading Co. - Saudi Arabia(English notes, Arabic / English delivery)
Alhamrani United Co. -
Saudi Arabia(English notes, Arabic / English delivery)
Abdulmohsen Abdulaziz Al-Babtain
Co. - Kuwait(English notes, Arabic / English delivery)
Suhail Bahwan Automobiles LLC -
Sultanate Oman(English notes, Arabic / English delivery)
Jaidah Motors - Qatar(English notes, Arabic / English delivery)
Muscat Eye Laser Centre - Oman(English notes, Arabic / English delivery) Ahlibank QSC - Qatar(English notes, Arabic / English delivery)
GAC - Qatar(English notes, English delivery)