The Training Team > Tutor Profiles > Carol Townson

Senior Management Associate, Spearhead Training, Qatar

Carol studied Business Studies and Languages at Northumbria University before completing a Post-graduate Certificate in Bilingual Secretarial Duties. She first arrived in the Gulf in 1983 accompanying her husband, who worked in the oil and gas sector. Having lived for over 20 years in the region means that Carol has an extensive knowledge of the area and first-hand experience of dealing with the people and diverse cultures that make up the Middle East.

Carol’s career started in the UK where she worked in an administrative capacity in government departments within the National Health Service and Geological Survey.

In 1983 Carol moved from the UK to Kuwait. Her first post in Kuwait involved setting up and managing the administration department of a busy UK-based engineering consultancy. She then went on to run the administration department for a UK-based engineering inspection company, where she liaised with the Ministry sector in Kuwait and implemented a new, company-specific, computerized data storage system.

Carol returned to the UK in 1988 where she underwent a course of studies to train in Adult Education and was offered the position of managing an employment training scheme for the long-term unemployed. Her duties involved training adult learners in basic computing, secretarial and assertiveness skills so that they were armed with the necessary skills and qualifications to re-enter the workforce. After returning from a short spell in Malaysia, Carol worked in Customer Services in the banking sector, which involved front-line selling of financial services.

In 1993 she returned to Kuwait to work in the private education sector, training students in basic business and secretarial skills. After arriving in Qatar in 1998, she took up a position in the private education sector working her way up to a Senior Trainer / Manager Position. She has also written and delivered numerous training courses with clients such as the Ministry of Education, National Heritage Council, and members of the oil and gas industry, and has been responsible for performance management and professional development programmes within her department. Carol is a qualified trainer on the University of Cambridge CELTA and CELTYL programmes, and takes great pride in the quality of her training and the high standards that she expects of her trainees.

Carol is committed to providing top quality training that matches her clients’ needs. She is a conscientious and enthusiastic facilitator, with excellent communication skills. Her previous education and work background significantly contribute to the superb quality of her training, and she is dedicated to providing a memorable learning experience for her trainees.

Carol is able to offer the following programmes:

Management & Leadership
> Coaching & Mentoring Skills
> Driving Performance – Core Competencies
> Counselling Skills
> How to Conduct Effective Meetings
> Planning and Organizing Skills

HR Management Training Skills
> Interviewing Skills for Recruitment and Selection
> Train the Trainer
> Writing Effective Job Descriptions

Administrative Skills
> Office Management & Effective Administration Skills
> Professional Secretarial Skills
> The Perfect PA

Customer Service
> Etiquette for Excellent Customer Service
> Improve your Telephone Skills – “How to Win and Keep Customers’
> Telephone Skills & Customer Care

Sales & Marketing
> Presentation Skills

Personal Development
> Brilliant Body Language!
> Be a Better Listener – Active Listening Skills
> Assertiveness Skills
> Developing Effective Interpersonal & Communication Skills
> Stress Management
> Self & Time Management

Business Writing Courses
> E-mail Etiquette
> Professional Business Writing Skills
> Report Writing
> Technical Report Writing
> Writing Effective Memos
> Writing Minutes of Meetings
> Writing Powerful Business Letters

Course Directory

• Upcoming Courses
• Management & Leadership
  • Developing Management Skills
  • Planning & Organizing Skills
  • Your First Steps to Project Management
  • Supervisory Management Skills - For 1st / 2nd Level Supervisors
• HR Management & Training
  • Human Resource (HR) Management Skills
  • Interviewing Skills - For Recruitment & Selection
  • Writing Effective Job Descriptions
• Customer Service
  • Customer Focused Management
  • Etiquette For Excellent Customer Service
  • Telephone Skills & Customer Care
• Administrative
  • Office Management
  • Professional Secretarial & Administration Skills
  • The Perfect PA - For PA's & Executive Secretaries
• Sales and Marketing
  • Advanced Selling Skills
  • Improving Your Sales Skills - The Key Elements Of Successful Selling
  • Presentation Skills - Making A Powerful Impact On Any Audience
• Personal Development
  • Assertiveness Skills (& Dealing With Difficult Situations)
  • Developing Effective Interpersonal & Communication Skills
  • Stress Management
  • Self & Time Management
  • Understanding Emotional Intelligence
• Business Writing
  • Professional Business Writing Skills - Level 1
  • Professional Business Writing Skills - Level 2
• Finance
  • Business Investment Decisions
• Purchasing & Supply Management
  • Negotiation Skills For Procurement Professionals
• Exclusive In-Company Programmes
  • Developing A Crisis Management Strategy
  • Management of Change
  • Successful Cross-Cultural Management
  • Succession Planning
  • Conducting Effective Appraisals
  • Creating an Effective Job Evaluation System - An Introductory Workshop

Consultancy Services

• Management Consultancy
• In-Company Learning

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