Spearhead Training > Testimonials

Customer Testimonials

As part of the Spearhead Gulf philosophy we have a totally 'customer focused' approach, and not a 'money focused' one.

As of September 2016, Spearhead’s training courses have achieved 98+% ‘Excellent’ or ‘Very Good’** ratings, for the Method Of Instruction and the Overall Assessment on our Course Assessment Forms.

(**Delegates can choose five ratings: ‘Excellent’; ‘Very Good’; ‘Good’; ‘Fairly Good’; or ‘Unsatisfactory’)

Here are some of the very positive comments that we have received from our customers:

"The activities on the course were engaging and well designed."

Advanced Negotiation Skills


"The role-plays and activities provided were great to learn from."

Advanced Negotiation Skills


"I have had trainings in my company before, but this was the best training I have ever had. The Trainer was awesome!"

Advanced Selling Skills


"The training was very interactive. I loved the way the Trainer presented it."

Advanced Selling Skills


"I learned things on the course to apply to real-life situations, not just work situations. Thank you! "

Assertiveness Skills (& Dealing With Difficult Situations)


"The topics covered on the course were very interesting. The course provided me with knowledge I did not have before."

Assertiveness Skills (& Dealing With Difficult Situations)


"The course content met my expectations completely!"

Coaching For Optimum Performance


"The Trainer was exceptionally knowledgeable in Coaching, and involved everyone in good role-plays."

Coaching For Optimum Performance


"The Trainer's explanations were clear and helpful."

Creative Problem Solving & Decision Making


"Excellent Two-Day Course!"

Creative Problem Solving & Decision Making


"This training taught me essential communication skills and efficient ways to reduce stress."

Customer Care & Telephone Skills


"The Trainer made us aware of the subject matter in a wonderful and personalised way."

Customer Care & Telephone Skills


"This was a 'real' Customer Service Training. The Trainer was very knowledgeable."

Customer Relationship Management


"The course activities were well organized and the role-plays were enjoyable."

Customer Relationship Management


"The entire course ran exceptionally well! An outstanding Trainer, with excellent presentation and delivery!"

Developing Effective Interpersonal & Communication Skills


"The course was fun with the activities being well prepared and nicely done."

Developing Effective Interpersonal & Communication Skills


"It was a great course! The Trainer used real-life case studies, and tapped into the experience of the delegates."

Developing Management Skills


"The Trainer delivered information in very professional way. Excellent course!"

Developing Management Skills


"Thank you for an amazing, interactive and informative training. "

Etiquette For Excellent Customer Service


"The training was great! It included most needed subjects. I wish the duration was longer."

Etiquette For Excellent Customer Service


"The course was detailed and perfectly presented. I would highly recommend Spearhead to my company."

Financial Awareness For The Non-Financial Person


"I really enjoyed the training. The experience made me feel like taking more courses with Spearhead. A very good Tutor!."

Financial Awareness For The Non-Financial Person


"The Trainer delivered the course with good explanations. All areas of the course were very clearly covered."

Fundamentals Of Budgeting


"Excellent training! Well presented and well explained!"

Fundamentals Of Budgeting


"The small delegate number on the course ensured all delegates had the opportunity to ask questions and give their input."

Human Resource (HR) Management Skills


"An excellent and knowledgeable Trainer. I enjoyed the role-plays, case studies and course content. "

Human Resource (HR) Management Skills


"Please continue to present courses in this very interesting way."

Improve Your Telephone Skills - 'How To Win & Keep Customers'


"An excellent Trainer! Very helpful and very reliable."

Improve Your Telephone Skills - 'How To Win & Keep Customers'


"Outstanding Trainer! He was patient and willing to help us understand a topic by providing a lot of great examples."

Improving Your Sales Skills - The Key Elements Of Successful Selling


"I hope to see the Trainer on the next training module. He was very good!"

Improving Your Sales Skills - The Key Elements Of Successful Selling


"Our Trainer was exceptionally informative and professional. He was an effective mentor."

Interviewing Skills - For Recruitment & Selection


"The training session was very valuable and relevant. Thank you!"

Interviewing Skills - For Recruitment & Selection


"I want to thank Spearhead Training and the Trainer for their pleasant support over the course. Well done!"

Key Account Management


"This course was just perfect and very well balanced!"

Key Account Management


"Great Trainer!"

Leading High Performance Teams


"Nice work! Keep going!"

Leading High Performance Teams


"The training was very informative to improve Business Performance. Excellent session!"

Managing Organizational Change


"I would like to thank the Trainer for his kind personality and professional knowledge. I hope to attend other courses."

Managing Organizational Change


"The Trainer was very knowledgeable and helpful. She also made sure we discussed everything we needed from the course."

Microsoft® Office - Excel 2010 Level 1


"The Trainer was kind and patient. I enjoyed the course very much as the Trainer explained the course content thoroughly."

Microsoft® Office - Excel 2010 Level 2


"Excellent training and delivery. Keep it up!"

Microsoft® Office - Excel 2013 Level 1


"Excellent course! I am very happy with it. Many thanks."

Microsoft® Office - Excel 2013 Level 2


"The Trainer was very approachable and knowledgeable."

Microsoft® Office - PowerPoint 2010


"All subject areas were dealt with exceptionally well."

Microsoft® Office - PowerPoint 2010


"A very well organized and interesting training. The Trainer has great training skills."

Negotiation Skills


"The teamwork and exercises on the course were very interesting and superbly engaging."

Negotiation Skills


"Excellent material and Trainer!"

Office Management


"The Trainer's explanations and presentation of the course was very effective."

Office Management


"The course material was very relevant to my work, especially the Priortising Module."

Planning & Organizing Skills


"It was a good experience to have this training. I will also recommend my colleagues have this type of training."

Planning & Organizing Skills


"Excellent Trainer! Overall, a perfect experience!"

Professional Secretarial & Administration Skills


"The course was designed and presented in a very efficient manner. Thank you!"

Professional Secretarial & Administration Skills


"I was very impressed with the delivery, and the subject knowledge of the Trainer."

Self & Time Management


"The course was thorough, interactive and very interesting."

Strategic Marketing Workshop


"Great interaction in group exercises and discussions."

Strategic Thinking & Planning


"The course was practical. The Trainer made the learning fun."

Strategic Thinking & Planning


"An excellent Trainer who clearly explained the course material."

Stress Management


"The course was a great learning experience."

Stress Management


"I was very happy to attend the training. I have learned several skills and techniques which will help in my job."

Supervisory Management Skills - For 1st / 2nd Level Supervisors


"The training course was a great experience! It will definitely improve my work environment."

Supervisory Management Skills - For 1st / 2nd Level Supervisors


"The course was very practical."

The Fundamentals Of Project Management


"It was very useful course, and the Trainer was perfect!"

The Fundamentals Of Project Management


"Training was very well balanced with active participation and listening. The training venue was excellent."

The Perfect PA - For PAs & Executive Secretaries


"The Trainer was fantastic. The training was interesting and easy to understand."

The Perfect PA - For PAs & Executive Secretaries


"Thank you for delivering very good training with useful material. The Trainer was great!"

Train The Trainer - Group Training Techniques


"The Key Learning Points provided to us were very helpful, and made the two-day training very valuable."

Train The Trainer - Group Training Techniques


"The Trainer was well prepared, professional and effective in delivering the course."

Understanding Emotional Intelligence


"The Trainer was amazing! I was delighted to attend an Emotional Intelligence course with such as experienced Trainer."

Understanding Emotional Intelligence


"The training techniques used on the course were excellent."

Writing Effective Job Descriptions & Person Specifications


"The Trainer was excellent; the content was explained and discussed in a very understandable manner."

Writing Effective Policies & Procedures


"Everything was just perfect and up to my expectations!"

Writing Effective Policies & Procedures


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