Upcoming Courses

All courses run during Ramadan from 1st September 2008 to 30th September 2008 will qualify for a 10% discount (including booking online or offline).

To cater for the needs of Muslim delegates fasting, courses will start earlier and all breaks will be substantially reduced.

Tutor / delegate contact time will remain at 6.5 hours.

Dubai Hours: 8:00 a.m. to 3:30 p.m.
Abu Dhabi Hours: 8:00 a.m. to 3:30 p.m.

The following Spearhead Training courses are taking place within the next 60 days:

Administrative

1. Professional Secretarial & Administration Skills
    –  27th August » 28th August, 2008
2. Professional Secretarial & Administration Skills
    –  21st September » 22nd September, 2008
3. Office Management
    –  12th October » 14th October, 2008

Business Writing

1. Technical Report Writing
    –  9th September » 11th September, 2008
2. Report Writing - How To Structure A Report For Maximum Effect
    –  15th October » 16th October, 2008

Customer Service

1. Improve Your Telephone Skills - 'How To Win & Keep Customers'
    –  24th August, 2008
2. Customer Focused Management
    –  27th August » 28th August, 2008
3. Etiquette For Excellent Customer Service
    –  8th October, 2008

Finance

1. Business Investment Decisions
    –  5th October, 2008
2. Financial Awareness For The Non-Financial Person
    –  12th October » 13th October, 2008

HR Management & Training

1. Human Resource (HR) Management Skills
    –  24th August » 27th August, 2008
2. Writing Effective Job Descriptions
    –  31st August, 2008
3. Interviewing Skills - For Recruitment & Selection
    –  14th September » 15th September, 2008
4. Writing Effective Policies & Procedures
    –  28th September » 29th September, 2008
5. Human Resource (HR) Management Skills
    –  12th October » 15th October, 2008

Management & Leadership

1. Coaching For Optimum Performance
    –  31st August, 2008
2. Strategic Thinking & Planning
    –  7th September » 8th September, 2008
3. Planning & Organizing Skills
    –  10th September » 11th September, 2008
4. Driving Performance - Core Competencies
    –  11th September, 2008
5. How To Conduct Effective Meetings
    –  25th September, 2008
6. Creative Problem Solving & Decision Making
    –  8th October » 9th October, 2008
7. Event Management
    –  9th October, 2008
8. Supervisory Management Skills - For 1st / 2nd Level Supervisors
    –  12th October » 14th October, 2008
9. Leading High Performance Teams
    –  15th October » 16th October, 2008
10. Counselling Skills
     –  20th October, 2008

Personal Development

1. Brilliant Body Language!
    –  24th August, 2008
2. Be A Better Listener - Active Listening Skills
    –  27th August » 28th August, 2008
3. Self & Time Management
    –  4th September, 2008
4. Developing Effective Interpersonal & Communication Skills
    –  7th September » 8th September, 2008
5. Stress Management
    –  16th October, 2008

Purchasing & Supply Management

1. Introduction To The Purchasing Function
    –  5th October » 6th October, 2008

Sales and Marketing

1. Advanced Presentation Skills
    –  17th September » 18th September, 2008
2. Improving Your Sales Skills - The Key Elements Of Successful Selling
    –  21st September » 24th September, 2008
3. Advanced Negotiation Skills
    –  24th September » 25th September, 2008
4. Managing A Successful Sales Team
    –  28th September » 29th September, 2008
5. Key Account Management
    –  7th October » 9th October, 2008
6. FMCG Selling
    –  15th October » 16th October, 2008
7. Negotiation Skills
    –  19th October » 21st October, 2008
8. Presentation Skills - Making A Powerful Impact On Any Audience
    –  19th October » 21st October, 2008

Course Directory

• Upcoming Courses
• Management & Leadership
  • Coaching For Optimum Performance
  • Driving Performance - Core Competencies
  • Counselling Skills
  • Creative Problem Solving & Decision Making
  • Developing Management Skills
  • Event Management
  • How To Conduct Effective Meetings
  • Planning & Organizing Skills
  • Your First Steps to Project Management
  • Senior Management Programme
  • Strategic Thinking & Planning
  • Supervisory Management Skills - For 1st / 2nd Level Supervisors
  • Leading High Performance Teams
• HR Management & Training
  • Human Resource (HR) Management Skills
  • Interviewing Skills - For Recruitment & Selection
  • Train The Trainer - Group Training Techniques
  • Writing Effective Job Descriptions
  • Writing Effective Policies & Procedures
• Customer Service
  • Customer Focused Management
  • Etiquette For Excellent Customer Service
  • Improve Your Telephone Skills - 'How To Win & Keep Customers'
  • Telephone Skills & Customer Care
• Administrative
  • Office Management
  • Professional Secretarial & Administration Skills
  • The Perfect PA - For PA's & Executive Secretaries
• Sales and Marketing
  • Advanced Negotiation Skills
  • Advanced Selling Skills
  • Key Account Management
  • FMCG Selling
  • Essentials Of Marketing & Preparing An Effective Marketing Plan
  • Improving Your Sales Skills - The Key Elements Of Successful Selling
  • Managing A Successful Sales Team
  • Negotiation Skills
  • Presentation Skills - Making A Powerful Impact On Any Audience
  • Advanced Presentation Skills
  • Retail Excellence
• Personal Development
  • Brilliant Body Language!
  • Be A Better Listener - Active Listening Skills
  • Assertiveness Skills (& Dealing With Difficult Situations)
  • Developing Effective Interpersonal & Communication Skills
  • Stress Management
  • Self & Time Management
  • Understanding Emotional Intelligence
• Business Writing
  • Professional Business Writing Skills - Level 1
  • Professional Business Writing Skills - Level 2
  • Report Writing - How To Structure A Report For Maximum Effect
  • Technical Report Writing
  • Writing Minutes Of Meetings
• Finance
  • Financial Awareness For The Non-Financial Person
  • Business Investment Decisions
• Purchasing & Supply Management
  • Introduction To The Purchasing Function
  • Purchasing - The Tendering Process Explained
  • Negotiation Skills For Procurement Professionals
  • Strategically Managing A Procurement Function
• Exclusive In-Company Programmes
  • Developing A Crisis Management Strategy
  • Management of Change
  • Successful Cross-Cultural Management
  • Succession Planning
  • Conducting Effective Appraisals
  • Creating an Effective Job Evaluation System - An Introductory Workshop

Consultancy Services

• Management Consultancy
• In-Company Learning

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