Office Management
إدارة المكاتب

'Learn The Skills Of Effectively Managing A Professional Office And Team'

'تعلم مهارات الإدارة الفعالة لمكتب وفريق عمل محترف'

Who Should Attend? 

This course is suitable for anyone responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. This programme will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.

About The Programme

This three-day programme allows participants to see clearly how offices can be run efficiently and effectively. By exploring and developing management skills, understanding leadership, effective communication, time management, recruitment, planning and organizing, office managers and senior level administrators can improve business processes. It will also improve procedures and internal systems, ensuring their organization is working at maximum capability.

Course Objectives
  • To understand the roles and responsibilities of an Office Manager
  • To understand the function of an Office Manager as a leader
  • To understand the challenges of leadership and determine your own leadership style
  • To understand the different personalities within the team and how to motivate them
  • To examine recruitment procedures and understand how to identify the competencies required for the position
  • To ensure the smooth running of the office at all times
  • To be aware of, and deal with, health, safety, and environmental issues at work
  • To understand the importance of effective office policies and procedures
  • To understand the most effective document management system, and adapt this to your business needs
  • To learn to manage time more effectively, using planning and organizing skills
  • To enhance communication skills in a multicultural workplace
  • To develop and use effective assertiveness skills
  • To learn to deal with difficult people, manage upwards, and manage your manager

What You Will Gain
  • An understanding of the necessary leadership skills to manage a diverse team
  • Awareness of different personalities and ways of effectively communicating with them, motivating, and empowering them
  • The ability to administratively manage an office effectively
  • Effective ways to schedule your time and prioritise your daily life
  • The confidence and ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency

Programme Content

  • Your Role And Responsibilities As An Office Manager
  • Competencies Of An Office Manager
  • The Office Manager As A Leader 
    >Organizational And Office Ethics 
    >How Ethical Are You? 
    >Ethical Decision-Making Case Study
  • Examining Company Structures And Organization Charts
  • Recruitment And Selection 
    >Job Descriptions 
    >Competencies Required For Individual Positions 
    >Interviewing Techniques
  • Office Administration 
    >Office Layout 
    >Health And Safety 
    >Ensuring Smooth Office Operations 
    >Dealing With Paper Flow
  • Document Management Systems

  • Policies And Procedures 
    >Why They Are Important And How To Communicate Them Effectively 
    >How To Write Them
  • The Planning Process
  • Setting Objectives
  • Brainstorming And Mind Mapping
  • Time Management 
    >Using Technology In Time Management
  • Prioritising Tasks By Urgency And Importance
  • Identifying Time-Wasters
  • Dealing With Interruptions
  • Presentation Of Delegation Techniques 
    >The "Willing And Able" Table 
    >Checklist For Effective Delegation

  • Communication
  • How And Why Do We Communicate?
  • Non-Verbal Communication
  • Barriers To Communication And Overcoming Them
  • Gaining Attention And 'Connecting With People'
  • Powerful Questioning And Listening Skills
  • Email Etiquette
  • Understanding Cultural Differences
  • Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
  • Understanding Assertiveness Techniques 
    >Using And Evaluating Different Techniques
    >Transactional Analysis
  • Dealing With Difficult People And Situations 
    >Role-Plays And Case Studies To Demonstrate, Practise, And Evaluate Effectiveness
  • Managing Conflict Effectively
  • Managing Upwards

Before the course
each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

End of course ILM Assessment: each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.

Total Investment: AED / QR 6,900/- which includes - Training Materials, Lunch and Refreshments. Discount available for multiple bookings.

Date: 29th - 31st Oct 2017
Duration: 3 days
Location: Dubai
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 26th - 28th Nov 2017
Duration: 3 days
Location: Abu Dhabi
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 28th - 30th Nov 2017
Duration: 3 days
Location: Qatar
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
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