In Company Learning

Tailoring Courses To Meet Specific Needs

What Is In-Company Training?

In-Company training is when our Tutors deliver training exclusively for your people on a date, and at a venue, which suits your business needs. In-Company training is cost effective, when large numbers need to be trained – which is why it is the first choice for many of our customers.

Your people are your most important asset. Let Spearhead train them well… so they can perform even better!

In-Company training means we can create a course exclusively for you, based on our vast experience, and using our portfolio and library of training resources. Such tailored training allows you to adjust the emphasis given to particular sections of an already established Spearhead Public Course, or the ability to select material from various Public Courses and ‘Mix and Match’ different topics, so the course meets your explicit needs.

When working with you in this way, your culture, business practices, and the experiences of the delegates, can be incorporated into these training sessions. This ensures the ideas presented are seen as totally relevant to your business, and are absorbed, acted upon, and implemented, more quickly by the delegates.

Here are some of the courses we have delivered as tailored In-Company programmes:

Be A Better Listener – Active Listening Skills
Brilliant Body Language!
'Buddy System' – Coaching
Budget & Cost Control
Business Etiquette
Business English Foundation Course
Category Management
Communicating With Your Customers
Competency Mapping Workshop
Conflict Management
Core Competencies
Counselling Skills
Creativity & Innovation
Critical Thinking
Delivery Output Quality
Developing 'World Class Customer Service' – As A Competitive Strategy
Developing A Crisis Management Strategy
Diversity Appreciation
Driving Performance – Key Competencies
Dynamic Selling Skills

Effective Mentoring Skills
Email Etiquette
Enhancing Call Centre Efficiency
Enhancing Personal Effectiveness Skills
First Level Management
'The First Time Manager'
FMCG Selling
Get Organized At Work
High Performance Mindset
HR In Modern Business
How To Conduct Effective Meetings
Human Asset Optimisation
'Impact Through Influence'
Improving Personal Performance
Improving & Simplifying Work Processes
Influencing Skills
Introduction To Purchasing
Leadership & Management Development Programme
Leading Through Competencies
Learning Powerful Telesales Skills

Managing Performance
Management Progression Programme
Managing & Developing High Net Worth Account Relationships
Managing Your Media
My 'Customer Focus' Journal
Negotiation Skills For Procurement Professionals
Presentation & Influence
Professional Selling Skills
Purchasing – The Tendering Process Explained
Quality Customer Service
Retail Excellence
Senior Management Programme
Setting Performance Objectives
Staff Effectiveness Programme
Strategic Sourcing & Management Of Suppliers
Strategically Managing The Procurement Function
Teambuilding (Read More)
Technical Report Writing
The Secret Of Sales Success
Trust Leadership

The Spearhead 'Partnership Process'

There are specific advantages associated with In-Company training which makes it a preferred option for many clients. We call it the ‘Partnership Process’.

An organization that develops customised training for its people, in line with clear business objectives, is much more likely to see its overall profitability increase as a result.

For example, the topics can be presented and discussed against the culture, practice, objectives, and experiences of your company. The training is seen as wholly appropriate and highly relevant to meeting the business needs of the organization.

Any Public Course on this website can be tailored and adapted exclusively for your organization. Alternatively, you may want a course to be developed that is specifically written for your staff’s particular needs and requirements. Fully tailored courses ensure the material is appropriate, and makes the best use of the training time. This can mean savings in both time and money.

In-Company training is also the natural choice where the training need is likely to be specific, e.g. when particular emphasis needs to be given in one key area of knowledge or behavior, such as sales training for a sales team, improving customer service within a service team, or learning how to conduct effective appraisals for managers / supervisors within a company.

City & Guilds – ILM Courses

Post-Course Coaching (The ‘DEVELOPER’ Coaching Model)

When an In-Company course is delivered, research has shown an internal management structure that encourages post-course coaching of the delegate by a manager, has made a very substantial positive impact on improving the delegate’s performance in the workplace.

With this in mind, Spearhead has created The ‘DEVELOPER’ Coaching Model. Our Business Development Managers would be happy to discuss this programme with you.

In-Company Partnership Steps Explained

To design an In-Company course will require a number of steps to be taken – to develop a ‘partnership’ with a client company.

Step 1: An initial discussion is held with our Business Development staff to clearly understand and identify the potential requirements.

Step 2: A meeting with the proposed Trainer(s), is held to familiarise them with the client company and its objectives.

Step 3: Diagnostic work is carried out by the Trainer(s).

Step 4: Tailoring and development of the course is carried out, to fully match the specific requirements that have been identified.

Step 5: Agreement and finalisation of the course content is confirmed with the client.

Step 6: Delivery of the course.

Step 7: Detailed follow-up report on the course from the Trainer(s).

Step 8: Review.

Step 9: Further cooperation and consultation to ensure the training is being implemented.

Many review methods, techniques and processes, including coaching, can be used after the training to ensure it is being implemented. We work with you to use the correct tools that are appropriate to the situation.

Often the feedback from review meetings, and discussion of the post-training report, helps to focus management on future training requirements.

This can produce the best results for the company, as it means any new training is specifically targeted and focused in the right areas. This ensures that any training budget is used cost effectively, with the best ROI (Return On Investment) for the client company / organization.

Useful Links

Our Services