Tailoring Courses To Meet Specific Needs
‘One Size Cannot Fit All’
While Spearhead is well known for our ‘flagship’ Public Courses, the largest part of Spearhead’s business is actually delivering tailored In-Company courses specifically designed for our customers. We realise that you cannot always deliver courses where ‘one size is thought to fit all’. In today’s fast moving global economy that is sometimes not a realistic scenario. We know many organizations require training that specifically fits their corporate culture, and which must be utilised to achieve their own targeted business objectives
Here are some courses we have delivered as tailored In-Company programmes:
- Be A Better Listener – Active Listening Skills
- Brilliant Body Language!
- 'Buddy System' – Coaching
- Budget & Cost Control
- Business Etiquette
- Business English Foundation Course
- Category Management
- Communicating With Your Customers
- Competency Mapping Workshop
- Conflict Management
- Core Competencies
- Counselling Skills
- Creativity & Innovation
- Critical Thinking
- Delivery Output Quality
- Developing 'World Class Customer Service' – As A Competitive Strategy
- Developing A Crisis Management Strategy
- Diversity Appreciation
- Driving Performance – Key Competencies
- Dynamic Selling Skills
- Effective Mentoring Skills
- Email Etiquette
- Enhancing Call Centre Efficiency
- Enhancing Personal Effectiveness Skills
- First Level Management
- 'The First Time Manager'
- FMCG Selling
- Get Organised At Work
- High Performance Mindset
- HR In Modern Business
- How To Conduct Effective Meetings
- Human Asset Optimisation
- 'Impact Through Influence'
- Improving Personal Performance
- Improving & Simplifying Work Processes
- Influencing Skills
- Introduction To Purchasing
- Leadership & Management Development Programme
- Leading Through Competencies
- Learning Powerful Telesales Skills
- Managing Performance
- Management Progression Programme
- Managing & Developing High Net Worth Account Relationships
- Managing Your Media
- My 'Customer Focus' Journal
- Negotiation Skills For Procurement Professionals
- Presentation & Influence
- Professional Selling Skills
- Purchasing – The Tendering Process Explained
- Quality Customer Service
- Retail Excellence
- Senior Management Programme
- Setting Performance Objectives
- Strategic Sourcing & Management of Suppliers
- Strategically Managing The Procurement Function
- Teambuilding (Read More)
- Technical Report Writing
- The Secret Of Sales Success
- Trust Leadership
The Spearhead 'Partnership Process'
There are specific advantages associated with In-Company training which makes it a preferred option for many clients. We call it the ‘Partnership Process’.
An organization that develops customised training for its people, in line with clear business objectives, is much more likely to see its overall profitability increase as a result.
For example, the topics can be presented and discussed against the culture, practice, objectives, and experiences of your company. The training is seen as wholly appropriate and highly relevant to meeting the business needs of the organization.
Any Public Course on this website can be tailored and adapted exclusively for your organization. Alternatively, you may want a course to be developed that is specifically written for your staff’s particular needs and requirements. Fully tailored courses ensure the material is appropriate, and makes the best use of the training time. This can mean savings in both time and money.
In-Company training is also the natural choice where the training need is likely to be specific, e.g. when particular emphasis needs to be given in one key area of knowledge or behavior, such as sales training for a sales team, improving customer service within a service team, or learning how to conduct effective appraisals for managers / supervisors within a company.
City & Guilds – ILM Courses
Post-Course Coaching (The ‘DEVELOPER’ Coaching Model)
