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Supervisory Management Skills – For 1st / 2nd Level Supervisors


'Your First Steps To Management, How To Organize Others, And Direct Work Effort Effectively'



Who Should Attend?
 
Those new to supervisory positions, or those who have received no formal training in Supervisory Management Skills.


About The Programme
 
This programme is for people to effectively develop their Supervisory Management Skills. The course clearly defines the role of a supervisor, and also the most common difficulties a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used to develop the skills and techniques, a successful supervisor needs in their everyday working environment.


Course Objectives
 
  • To clearly define the role of a supervisor.
  • To set out clear guidelines for effective supervisory management.
  • To enable participants to effectively supervise their staff by understanding key principles of leadership and motivation.
  • To understand the principles of 'effective communication', and how to use communication skills to make sure things get done properly, and on time.
  • To enable delegates to understand the value of delegation and prioritising, so they are more effective and efficient in their work.
  • To examine the principles of management, effective planning and self-organization.
  • To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates.

What You Will Gain
 
A comprehensive knowledge of the skills and techniques required to be an effective supervisor. A greater awareness of yourself and the ways to get maximum performance from your staff / team


Programme Content
 

DAY ONE
 
  • Defining Supervisory Management
    >The Roles And Responsibilities Of A Supervisor
    >The Difficulties Experienced By A Supervisor.
    >The Key Competencies Needed By Supervisors
  • Leadership
    > Definition Of Leadership And The Qualities Required To Lead People.
    > Different Leadership Roles.
    > Your Preferred Personal Leadership Style - An Assessment.
    >Leadership Styles - Which Is Appropriate?
  • Motivation.
    >How People Are Motivated.
    >The Role Of The Supervisor In Motivating Others.
    >
    Guidelines On Motivating People.

DAY TWO
 
  • Planning And Goal Setting
    >Steps To Effective Planning
    >Guidelines For Setting SMART(ER) Objectives
  • Time Management
    > Identifying Time-Wasters
    > Being An Effective Time Manager
    >Choosing The Right Time To Do The Right Work
    >Using The 'Prime Time' Principle

  • Effective Delegation
    >The Advantages And Disadvantages Of Delegation
    > Reasons Why Supervisors May Not Delegate
    > When To Delegate
    >To Whom To Delegate
    >How To Delegate
    >Using Delegation To Develop Your Team

DAY THREE
 
  • Communication
    > Why Do We Communicate?
    > Barriers To Communication
    > Communicating Effectively
    > Body Language - The Impact Of Non-Verbal Communication
    > Being An Active Listener
  • Using Effective Questions - How To Ask Questions That Get The Answers You Really Need
  • Corporate Communication
  • Behavioural Styles
    >Understanding Different Behavioural Styles
    >Taking The Right Attitude
    >The Benefits Of Being Assertive
    >Key Steps To Being Assertive
  • Reviewing Performance
    >
    Constructive Feedback
    > Feedback Principles
    > Feedback Principles
    >
    Performance Appraisals
  • Taking It Forward


Before the course
each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

End of course ILM Assessment: each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.

Total Investment: AED / QR 6,900/- which includes - Training Materials, Lunch and Refreshments. Discount available for multiple bookings.

Date: 18th - 20th Jul 2017
Duration: 3 days
Location: Qatar
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 08th - 10th Aug 2017
Duration: 3 days
Location: Abu Dhabi
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 15th - 17th Aug 2017
Duration: 3 days
Location: Dubai
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 17th - 19th Sep 2017
Duration: 3 days
Location: Qatar
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 08th - 10th Oct 2017
Duration: 3 days
Location: Dubai
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 19th - 21st Nov 2017
Duration: 3 days
Location: Abu Dhabi
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 05th - 07th Dec 2017
Duration: 3 days
Location: Dubai
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
Date: 05th - 07th Dec 2017
Duration: 3 days
Location: Qatar
Brochure Price: AED / QR 6,900/-
Online Price: AED / QR 6,555/-
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