Who Should Attend?
This programme is suitable for any person who is likely to encounter conflict on a frequent basis. It provides the skills to deal with every type of person, whether they are staff members, clients, colleagues, customers, or 'outsiders'.
About The Programme
Conflicts, whether big or small, are part of life. Although conflicts can trigger many types of fear, they can also provide an excellent opportunity for learning and growth.
This one-day programme uses a mixture of theory and practical exercises to help create effective outcomes, and arrive at a resolution. It shows, how embracing conflict can build understanding and better relationships - leading to greater personal and professional success.
Course Objectives
- To understand conflict and its causes
- To develop conflict resolution techniques
- To recognise the differences between warranted and unwarranted conflict
- To be able to communicate assertively and deal with conflict effectively
- To be aware of how to demonstrate empathy in difficult situations
- To know your conflict management style, and the value of others' styles
What You Will Gain
- Learn how to effectively handle difficult people and situations
- Learn how to anticipate and identify potential areas of disagreement
- The skills to manage conflict situations proactively
- The confidence to handle difficult conversations assertively
- An increase in your overall effectiveness in dealing with challenging situations
Programme Content
DAY ONE
- Conflict: 'It's A Part Of Life'
>Why Does Conflict Occur?
>Ways To Sense Conflict - Risk-Taking And Conflict
- Relationship Management: Dealing With Conflict
>Benefits Of Dealing With Conflict
>Skills To Resolve Conflict - Conflict: Positive Or Negative?
- Recognising Conflict Situations At Work
- What Causes Conflict?
- Behaviours That Cause Conflict
- Steps To Resolving Conflict
- Handling Conflict Assertively
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
Total Investment: AED / QR 4,300/- which includes - Training Materials, Lunch and Refreshments. Discount available for multiple bookings.
| Date: | 26th Oct 2017 |
| Duration: | 1 day |
| Location: | Qatar |
| Brochure Price: | AED / QR 2,150/- |
| Online Price: | AED / QR 2,043/- |
| Date: | 23rd Nov 2017 |
| Duration: | 1 day |
| Location: | Dubai |
| Brochure Price: | AED / QR 2,150/- |
| Online Price: | AED / QR 2,043/- |
