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Conflict Resolution
مهارات فض النزاعات


'Explore The Methods And Techniques To Resolve Conflicts'

'إستكشاف الأساليب والتقنيات لحل النزاعات'

Who Should Attend? 
This programme is suitable for any person who is likely to encounter conflict on a frequent basis. It provides the skills to deal with every type of person, whether they are staff members, clients, colleagues, customers, or ‘outsiders’.

About The Programme 
Conflicts, whether big or small, are part of life. Although conflicts can trigger many types of fear, they can also provide an excellent opportunity for learning and growth.

This one-day programme uses a mixture of theory and practical exercises to help create effective outcomes, and arrive at a resolution. It shows how embracing conflict can build understanding and better relationships – leading to greater personal and professional success.  

Course Objectives
  • To understand conflict and its causes
  • To develop conflict resolution techniques
  • To recognise the differences between warranted and unwarranted conflict
  • To be able to communicate assertively and deal with conflict effectively
  • To be aware of how to demonstrate empathy in difficult situations
  • To know your conflict management style, and the value of others’ styles

What You Will Gain
  • Learn how to effectively handle difficult people and situations
  • Learn how to anticipate and identify potential areas of disagreement
  • The skills to manage conflict situations proactively
  • The confidence to handle difficult conversations assertively
  • An increase in your overall effectiveness in dealing with challenging situations

Programme Content
  • Introduction To Conflict Management
    > What Is Conflict?
    > Different Viewpoints Of Conflict
    > Positive And Negative Effects Of Conflict In The Workplace
    > Types Of Conflict
  • Causes Of Conflict
  • Costs Of Conflict
  • Recognising The Signs Of Conflict
  • How Do You Work In A Team?
  • Conflict Resolution Techniques
    > Conflict Management Styles
    > Conflict Resolution Model
  • Steps To Resolving Conflict
  • Handling Conflict Assertively

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total Investment: AED 2,150/- + VAT (applicable as of 1st January 2018), which includes - Training Materials, Lunch and Refreshments. Discount available for multiple bookings.


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