Understanding Emotional Intelligence
الذكاء العاطفي

• Managers, supervisors and team leaders who are interested in enhancing their self-awareness and interaction with others
  
• All individuals who want to be able to motivate, inspire, and understand their team members
• All individuals who work in customer focused roles and wish to enhance professional relationships
• All individuals who want to be able to successfully control and manage their emotions
• All individuals looking to gain a better understanding of the deeper undercurrents of human behaviour

• To understand the elements of Emotional Intelligence
  
• To increase your understanding of different aspects of human behaviour
  
• To understand your own emotions and how to manage emotional reactions to achieve the desired results
  
• To learn about, and understand, the term ‘Amygdala Hijack’ (in the brain), and consider appropriate responses to it
  
• To learn how to increase your ability to become more self-motivated
  
• To be aware of how to demonstrate empathy 
  
• To be able to communicate with, and motivate others, based on understanding their emotions
  
• To gain awareness of how to empower others and inspire high performance in the workplace
  
• To learn to deal with daily work and personal pressures more productively
  
• To be able to build strong, open, and honest relationships
  

• Greater control of your emotions, and therefore, your communication style
  
• Greater understanding of others’ feelings, and the ability to lead successfully
  
• Improved relationships in your personal and professional life through greater Emotional Intelligence
  
• Lower levels of stress as a result of better understanding of your emotions and those of others
  
• Increased self-motivation and a goal-oriented mindset
  
• Ways to develop and apply Emotional Intelligence back in the workplace
  

DAY ONE

• What Is Emotional Intelligence (EI)?
  
• Understanding Yourself And Emotional Intelligence 
  > Your Feelings And Emotions 
  > Emotions Diary
• Why Do We Need Emotional Intelligence? 
  > Emotional Intelligence In The Workplace 
  > Emotional Intelligence And Career Success 
  > The Benefits Of Emotional Intelligence
• Dimensions Of Emotional Intelligence 
  > Self-Awareness 
  > Self-Management 
  > Self-Motivation
  

DAY TWO

• Dimensions Of Emotional Intelligence (Continued) 
  > Social Awareness (Empathy) 
  > Relationship Management
• Emotional Intelligence - Self-Evaluation (Questionnaire)
  
• Emotional Intelligence And Leadership 
  > Who Am I As A Manager? (Internal And External Dimensions) 
  > Goal Setting - Planning And Achieving Personal Ambitions
  
• Future Learning: Developing Your Emotional Intelligence Within The Workplace
  
• Your Contract For ‘Personal Change’
  
• Emotional Competence Framework
  
• Putting The Learning Into Practice
  

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

End of course ILM Assessment: each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.

Total Investment: AED 4,600/- + VAT, which includes - ILM Registration, Training Materials, Lunch and Refreshments. Discount available for multiple bookings.