Managers, supervisors and team leaders who are interested in enhancing their self-awareness and interaction with others
All individuals who want to be able to motivate, inspire, and understand their team members
All individuals who work in customer focused roles and wish to enhance professional relationships
All individuals who want to be able to successfully control and manage their emotions
All individuals looking to gain a better understanding of the deeper undercurrents of human behavior
About The Programme
Leading and managing requires more than simply a high IQ (Intelligence Quotient). Managers need to understand how their own emotions have an impact on their performance, and how understanding and handling the emotions of others can maximise individual and team performance. This programme is useful for anyone who leads or works with other people, regardless of the size of the organization. It is relevant for teamwork, customer service, building relationships, and creating self-awareness.
To understand the elements of Emotional Intelligence
To increase your understanding of different aspects of human behaviour
To understand your own emotions and how to manage emotional reactions to achieve the desired results
To understand the term 'Amygdala Hijack' and consider appropriate responses to it
To learn how to increase your ability to become more self-motivated
To be aware of how to demonstrate empathy
To be able to communicate with, and motivate others, based on understanding their emotions
To gain awareness of how to empower others and inspire high performance in the workplace
To learn to deal with daily work and personal pressures more productively
To be able to build strong, open, and honest relationships
What You Will Gain
Greater control of your emotions, and therefore, your communication style
Greater understanding of others' feelings, and the ability to lead successfully
Improved relationships in your personal and professional life through greater Emotional Intelligence
Lower levels of stress as a result of better understanding of your emotions and those of others
Increased self-motivation and a goal-oriented mindset
Ways to develop and apply Emotional Intelligence back in the workplace
What Is Emotional Intelligence (EI)?
Understanding Yourself And Emotional Intelligence
>Your Feelings And Emotions
Why Do We Need Emotional Intelligence?
>Emotional Intelligence In The Workplace
>Emotional Intelligence And Career Success
>The Benefits Of Emotional Intelligence
Dimensions Of Emotional Intelligence
>Self-Motivation And Effective Stress Management
Dimensions Of Emotional Intelligence (Continued)
>Social Awareness (Empathy)
Emotional Intelligence And Leadership
>Who Am I As A Manager? (Internal And External Dimensions)
>Goal Setting - Planning And Achieving Personal Ambitions
Emotional Competence Framework And Best Practice Within The Workplace
Future Learning: Developing Your Emotional Intelligence
Your Contract For 'Personal Change'
Putting The Learning Into Practice
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
End of course ILM Assessment: each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.
Total Investment: AED / QR 4,600/- which includes - Training Materials, Lunch and Refreshments. Discount available for multiple bookings.