Who Should Attend?
- Managers, team leaders, and supervisors who wish to strengthen their coaching and mentoring skills
- HR and L&D professionals responsible for employee development and performance improvement
- Senior professionals and mentors supporting talent growth and succession planning
- Anyone who wants to develop a coaching mindset to build trust, engagement, and accountability in others
About The Program
Coaching and mentoring are among the most powerful tools leaders can use to unlock potential, drive performance, and create lasting behavioural change. This five-day interactive programme equips participants with the mindset, models, and practical skills to hold meaningful coaching conversations, build rapport, and support professional growth.
Through role-plays, reflective exercises, and structured feedback, participants will learn to inspire confidence, guide performance improvement, and mentor others to achieve their full potential.
Course Objectives
- To understand the core principles and differences between coaching and mentoring
- To apply structured coaching models (such as GROW) for effective development conversations
- To build rapport and trust through emotional intelligence and active listening
- To use coaching as a tool for performance management and accountability
- To develop mentoring relationships that support career and personal growth
- To provide constructive feedback and foster self-awareness in others
- To adopt a reflective coaching mindset for continuous improvement
What You Will Gain
- Practical coaching and mentoring frameworks that can be applied immediately at work
- Enhanced interpersonal and emotional intelligence skills
- Confidence in guiding performance discussions and career conversations
- Strategies for building trust-based relationships with team members
- The ability to provide feedback that motivates and supports growth
- Increased self-awareness as a coach and leader
- Tools to create a culture of learning, ownership, and continuous improvement
DAY ONE – Foundations Of Coaching
- The Role Of Coaching And Mentoring In Modern Organizations
- Key Differences Between Coaching, Mentoring, Counselling, And Training
- Understanding The Coaching Process And GROW Model
- The Qualities And Responsibilities Of An Effective Coach
- The Power Of Questioning, Listening, And Reflection
- Building Confidence And Emotional Readiness To Coach
- Life Coaching Principles Applied To The Workplace
- Practising Foundational Coaching Conversations
DAY TWO – Building Rapport & Trust
- The Importance Of Trust In Coaching And Mentoring Relationships
- Emotional Intelligence As The Foundation Of Effective Coaching
- Understanding And Managing Emotions – Yours And Others’
- Developing Empathy, Authenticity, And Respect In Conversations
- Using Interpersonal Skills To Build Rapport And Connection
- Creating A Safe And Supportive Coaching Environment
- Overcoming Barriers To Openness And Honesty
- Applying Trust-Building Techniques In Real Scenarios
DAY THREE – Coaching For Performance
- Linking Coaching To Organizational And Individual Performance
- Setting Clear, Measurable, And Motivating Goals
- Conducting Constructive Performance Conversations
- Giving And Receiving Feedback Effectively
- Applying Coaching Skills During Employee Reviews
- Managing Underperformance With Empathy And Fairness
- Reinforcing Accountability Through Coaching Questions
- Creating An Ongoing Performance Coaching Plan
DAY FOUR – Mentoring For Development
- Understanding The Purpose And Value Of Mentoring
- The Role Of Mentors In Career And Leadership Development
- Building Mentoring Relationships That Inspire Growth
- Applying Leadership And Influence In Mentorship
- Identifying And Supporting High-Potential Talent
- Coaching Vs. Mentoring – When To Use Each Approach
- Guiding Career Conversations And Development Plans
- Developing The Next Generation Of Leaders Through Mentorship
DAY FIVE – The Reflective Coach
- The Importance Of Reflection In Continuous Improvement
- Enhancing Self-Awareness As A Coach Or Mentor
- Managing Bias And Emotional Triggers During Coaching
- Delivering Feedback That Encourages Self-Discovery
- Developing Constructive Criticism Techniques
- Reviewing And Evaluating Coaching Outcomes
- Creating A Personal Coaching Action Plan
- Sustaining A Coaching Culture In The Workplace
