This training taught me essential communication skills and efficient ways to reduce stress."
Customer Care & Telephone Skills
An excellent Trainer! Very helpful and very reliable."
Improve Your Telephone Skills - 'How To Win & Keep Customers
The small delegate number on the course ensured all delegates had the opportunity to ask questions and give their input."
Human Resource (HR) Management Skills
The course was thorough, interactive and very interesting."
Strategic Marketing Workshop
The Trainer made us aware of the subject matter in a wonderful and personalised way."
Customer Care & Telephone Skills
The course content met my expectations completely!"
Coaching For Optimum Performance
Excellent Trainer! Overall, a perfect experience!"
Professional Secretarial & Administration Skills
Leading High Performance Teams
The Trainer was well prepared, professional and effective in delivering the course."
Understanding Emotional Intelligence
The Trainer was kind and patient. I enjoyed the course very much as the Trainer explained the course content thoroughly."
Microsoft® Office - Excel 2010 Level 2
The topics covered on the course were very interesting. The course provided me with knowledge I did not have before."
Assertiveness Skills (& Dealing With Difficult Situations)
The course was designed and presented in a very efficient manner. Thank you!"
Professional Secretarial & Administration Skills
The course was detailed and perfectly presented. I would highly recommend Spearhead to my company."
Financial Awareness For The Non-Financial Person
Excellent training and delivery. Keep it up!"
Microsoft® Office - Excel 2013 Level 1
The Trainer was very knowledgeable and helpful. She also made sure we discussed everything we needed from the course."
Microsoft® Office - Excel 2010 Level 1
Excellent training! Well presented and well explained!"
Fundamentals Of Budgeting
The training course was a great experience! It will definitely improve my work environment."
Supervisory Management Skills - For 1st / 2nd Level Supervisors
Please continue to present courses in this very interesting way."
Improve Your Telephone Skills - 'How To Win & Keep Customers
The Trainer delivered the course with good explanations. All areas of the course were very clearly covered."
Fundamentals Of Budgeting
All subject areas were dealt with exceptionally well."
Microsoft® Office - PowerPoint 2010
An excellent Trainer who clearly explained the course material."
Stress Management
It was very useful course, and the Trainer was perfect!"
The Fundamentals Of Project Management
The activities on the course were engaging and well designed."
Advanced Negotiation Skills
The course was practical. The Trainer made the learning fun."
Strategic Thinking & Planning
The Trainer was exceptionally knowledgeable in Coaching, and involved everyone in good role-plays."
Coaching For Optimum Performance
The Trainer was excellent; the content was explained and discussed in a very understandable manner."
Writing Effective Policies & Procedures
The training techniques used on the course were excellent."
Writing Effective Job Descriptions & Person Specifications
The Trainer was fantastic. The training was interesting and easy to understand."
The Perfect PA - For PAs & Executive Secretaries
The training was very interactive. I loved the way the Trainer presented it."
Advanced Selling Skills
It was a great course! The Trainer used real-life case studies, and tapped into the experience of the delegates."
Developing Management Skills
Thank you for delivering very good training with useful material. The Trainer was great!"
Train The Trainer - Group Training Techniques
The course was fun with the activities being well prepared and nicely done."
Developing Effective Interpersonal & Communication Skills
Thank you for an amazing, interactive and informative training."
Etiquette For Excellent Customer Service
The teamwork and exercises on the course were very interesting and superbly engaging."
Negotiation Skills
The course activities were well organized and the role-plays were enjoyable.
Customer Relationship Management
Everything was just perfect and up to my expectations!"
Writing Effective Policies & Procedures
The role-plays and activities provided were great to learn from."
Advanced Negotiation Skills
I was very happy to attend the training. I have learned several skills and techniques which will help in my job."
Supervisory Management Skills - For 1st / 2nd Level Supervisors
This course was just perfect and very well balanced!"
Key Account Management
The Trainer delivered information in very professional way. Excellent course!"
Developing Management Skills
An excellent and knowledgeable Trainer. I enjoyed the role-plays, case studies and course content."
Human Resource (HR) Management Skills
The Trainer's explanations were clear and helpful."
Creative Problem Solving & Decision Making
The training was great! It included most needed subjects. I wish the duration was longer."
Etiquette For Excellent Customer Service
I was very impressed with the delivery, and the subject knowledge of the Trainer."
Self & Time Management
The course material was very relevant to my work, especially the Priortising Module."
Planning & Organizing Skills
The training session was very valuable and relevant. Thank you!"
Interviewing Skills - For Recruitment & Selection
The course was very practical."
The Fundamentals Of Project Management
Excellent course! I am very happy with it. Many thanks."
Microsoft® Office - Excel 2013 Level 2
Training was very well balanced with active participation and listening. The training venue was excellent."
The Perfect PA - For PAs & Executive Secretaries
This was a 'real' Customer Service Training. The Trainer was very knowledgeable."
Customer Relationship Management
I would like to thank the Trainer for his kind personality and professional knowledge. I hope to attend other courses."
Managing Organizational Change
The Trainer was very approachable and knowledgeable."
Microsoft® Office - PowerPoint 2010
I have had trainings in my company before, but this was the best training I have ever had. The Trainer was awesome!"
Advanced Selling Skills
Our Trainer was exceptionally informative and professional. He was an effective mentor."
Interviewing Skills - For Recruitment & Selection
It was a good experience to have this training. I will also recommend my colleagues have this type of training."
Planning & Organizing Skills
The course was a great learning experience."
Stress Management
I learned things on the course to apply to real-life situations, not just work situations. Thank you!"
Assertiveness Skills (& Dealing With Difficult Situations)
Great interaction in group exercises and discussions."
Strategic Thinking & Planning
I really enjoyed the training. The experience made me feel like taking more courses with Spearhead. A very good Tutor!."
Financial Awareness For The Non-Financial Person
I hope to see the Trainer on the next training module. He was very good!"
Improving Your Sales Skills - The Key Elements Of Successful Selling
The training was very informative to improve Business Performance. Excellent session!"
Managing Organizational Change
I want to thank Spearhead Training and the Trainer for their pleasant support over the course. Well done!"
Key Account Management
The Trainer was amazing! I was delighted to attend an Emotional Intelligence course with such as experienced Trainer."
Understanding Emotional Intelligence
Excellent material and Trainer!"
Office Management
Outstanding Trainer! He was patient and willing to help us understand a topic by providing a lot of great examples."
Improving Your Sales Skills - The Key Elements Of Successful Selling
Excellent Two-Day Course!"
Creative Problem Solving & Decision Making
The Key Learning Points provided to us were very helpful, and made the two-day training very valuable."
Train The Trainer - Group Training Techniques
The Trainer's explanations and presentation of the course was very effective."
Office Management
Leading High Performance Teams
The entire course ran exceptionally well! An outstanding Trainer, with excellent presentation and delivery!"
Developing Effective Interpersonal & Communication Skills
A very well organized and interesting training. The Trainer has great training skills."
Negotiation Skills
