Who Should Attend?
- Leaders, managers, and decision-makers who regularly deal with complex or high-pressure situations
- Professionals seeking to enhance their emotional regulation and analytical reasoning for better business outcomes
- Individuals in people-focused roles — HR, customer service, operations, and project management — where emotional and cognitive agility are key
- Anyone committed to developing balance, empathy, and critical thinking in leadership and decision-making
About The Program
Exceptional leaders don’t just think critically — they think emotionally intelligently. This integrated five-day programme combines Emotional Intelligence, Critical Thinking, and Creative Problem Solving into one deep developmental experience.
Participants will explore how emotions influence judgement, how to manage stress and bias, and how to apply structured reasoning to real-world challenges. The result is confident, well-balanced decision-making driven by insight, empathy, and strategic awareness.
Through reflection, analysis, and practical application, participants will leave equipped with tools to think clearly, act decisively, and lead effectively — even under uncertainty.
Course Objectives
- To understand the core components and impact of Emotional Intelligence (EI) at work
- To apply EI principles to leadership, collaboration, and decision-making
- To develop critical and creative thinking techniques for solving complex problems
- To recognise and minimise emotional bias in decisions
- To enhance self-awareness, self-regulation, and empathy in professional interactions
- To strengthen analytical reasoning and logical judgement
- To build emotional resilience and confidence in making tough decisions
What You Will Gain
- A deeper understanding of yourself and others through emotional awareness
- The ability to approach challenges with clarity, logic, and composure
- Tools for analysing problems and generating innovative solutions
- Improved communication, collaboration, and decision-making effectiveness
- Confidence in balancing empathy with assertive, data-driven choice
- A personal development plan for continuous cognitive and emotional growth
DAY ONE – Understanding Emotional Intelligence
- Defining Emotional Intelligence And Its Workplace Relevance
- The Five Core Components Of EI (Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills)
- The Science Of Emotions And Behavioural Triggers
- Emotional Intelligence Vs. Iq In Professional Success
- Recognising Emotional Patterns And Stress Responses
- The Link Between EI, Leadership, And Influence
- Developing Emotional Agility In Challenging Situations
- Reflection: Mapping Your Emotional Intelligence Profile
DAY TWO – Applying EI For Leadership And Collaboration
- Leading With Empathy And Authenticity
- Building Trust And Strong Workplace Relationships
- Managing Emotions During Conflict And Change
- Emotional Self-Regulation And Mindfulness Practices
- Reading Non-Verbal And Emotional Cues In Others
- The Role Of EI In Communication And Team Engagement
- Creating A Positive Emotional Climate At Work
- Simulation: Coaching And Feedback Using Emotional Intelligence
DAY THREE – Critical Thinking Foundations
- Understanding The Principles Of Critical Thinking
- Identifying Assumptions, Biases, And Logical Fallacies
- Applying Structured Analysis To Complex Situations
- Gathering And Evaluating Evidence For Better Judgement
- Using Reasoning Frameworks For Decision Clarity
- Challenging Mental Shortcuts And Cognitive Distortions
- Practical Exercise: Diagnosing A Business Problem
- Reflection: Sharpening Your Critical Thinking Mindset
DAY FOUR – Creative Problem Solving In Action
- The Difference Between Analytical And Creative Thinking
- The Stages Of The Problem-Solving Process
- Generating And Evaluating Multiple Solution Paths
- Using Design Thinking And Brainstorming Tools
- Overcoming Mental Blocks And Groupthink
- Applying Creativity To Strategic And Operational Challenges
- Case Study: Innovation Through Creative Problem Solving
- Workshop: Designing Solutions For Real Work Challenges
DAY FIVE – Integrating EI & Decision-Making For Impact
- The Emotional Side Of Decision-Making
- Recognising And Managing Emotional Bias In Choices
- Combining Logic, Intuition, And Empathy In Decision Models
- Making Decisions Under Pressure – Tools For Composure And Clarity
- Group Decision Dynamics And Facilitation Techniques
- Building Emotional Resilience In High-Stakes Scenarios
- Personal Development Plan – From Awareness To Mastery
- Capstone Simulation: Leading Through Emotionally Complex Decisions
