Our Trainers

The Spearhead Training Team are all dedicated to bringing you world-class training. Our Trainers have all been selected because of their track record and ability to deliver 'on target' training in the training room. All Trainers work exclusively for Spearhead. We do not employ freelance trainers.

Deborah Taleb

MBA (Workplace Psychology) Certificate In CELTA And DELTA, Diploma In TEFL

Senior Management Associate

Deborah is a highly skilled professional Trainer, specialising in Leadership & Management, Business English, Personal Development, Customer Service, and Business Ethics.  She is a UK national, who has lived and worked in France and the UAE, and has been a resident of Abu Dhabi since 2001.  She has great experience of teaching English within the UAE Tertiary education sector, having worked in the Higher Colleges of Technology and other prominent UAE academic institutions.  She has also worked on teaching and training projects in the public and private sectors, including the Abu Dhabi Police Officers’ Training College, Etihad Airways, The Presidential Flight, The UAE Central Bank, and The Ministry of Foreign Affairs.  Deborah is CELTA (Certificate in English Language Teaching to Adults) and DELTA qualified (Diploma in English Language Teaching to Adults) and delivers high-quality training courses with high energy and passion for her subjects.  In October 2019 Deborah successfully completed her MBA with the Swiss Business School.

Deborah began her working career within the UK Civil Service After completing her education in 1980.  Promotion in 1983 brought the responsibility of training newcomers to her department, and in 1988 Deborah moved into training within the Civil Service training section.

In January 1991, she moved to the private sector to further enhance her communication skills and language abilities.  A move to Paris enabled her to master the French language, and a two-year management post with ‘The Disney Store’ in Paris, gave her valuable experience in sales, customer service, and staff management.

With the arrival of her first child in 1996, Deborah took a career break and studied to obtain a TEFL (Teaching English as a Foreign Language) Diploma in 1998.  This enabled her to move into the English Language field, taking a post in December 1998 as a Corporate Teacher with a new English Language School in France – the ‘Wall Street Institute’.  As the school expanded, Deborah became involved with both the development of specialised programs for business people, and the organization of the growing management structure.  In June 1999, this resulted in her being appointed to the post of manager for the ‘Wall Street Institute’ Language School, in the centre of Paris.

In November 2001, Deborah relocated to Abu Dhabi with her husband and two daughters, where she restarted her teaching career, delivering English Language and Business English at the ADNOC English Language Training Centre.  In addition to this, she was involved in preparing and tutoring students for TOEFL (Test of English as a Foreign Language), PET (Preliminary English Test) and IELTS (International English Language Testing System) examinations.

Since her arrival in the UAE, Deborah has taught at many of the leading Tertiary institutes in Abu Dhabi, including Abu Dhabi University, Zayed University, ADEC (Abu Dhabi Education Council), HCT – Abu Dhabi Men’s College, and The British Council.  She continued her passion for English Language teaching, while at the same time widening her field of expertise by moving on to train in courses, such as Communication Skills, Management, Telephone Skills, Time Management, Personal Development, Customer Service, Presentation Skills, etc.

In 2008, Deborah decided to update her training skills, successfully completing a one month intensive CELTA.  This reawakened her interest in further developing her skills and led to her completing a one-year diploma program in 2010 – the higher-level DELTA (Diploma of English Language Teaching to Adults).

In January 2011, Deborah joined Spearhead Training, Abu Dhabi, as a Senior Management Associate.

 In 2015, she attended an ILM Assessor & Internal Quality Assurance Workshop conducted by City & Guilds – ILM, to assist her in delivering the ILM Endorsed and Approved courses, now being offered by Spearhead Training.

In March 2019, Deborah was invited by the Emirates College For Advanced Education, in Abu Dhabi, to participate as a member of the Three-Day Skills Assessment Committee, aimed at establishing the MOE/NQA/ECAE Vocational Education Teacher National Occupational Standards.

From March 2020 Deborah was involved in the development, piloting and adapting of Spearhead Training Courses to be run as Virtual Instructor-Led Training (VILT) via the online platform of Microsoft Teams.  She is an integral part of the team of Trainers and administration staff that were instrumental in the launching, continued development and success of these programs.

Deborah’s key areas of expertise include:

Management & Leadership

  • Developing Management Skills (City & Guilds – ILM Endorsed)
  • Supervisory Management Skills (City & Guilds – ILM Endorsed)
  • Creativity & Innovation Workshop
  • Leading High Performance Teams For Stronger Business Performance (City & Guilds – ILM Endorsed)
  • Strategic Thinking & Planning
  • Creative Problem Solving & Decision-Making (City & Guilds – ILM Endorsed)
  • Event Management (City & Guilds – ILM Endorsed)
  • Coaching For Optimum Performance (City & Guilds – ILM Endorsed)
  • Planning & Organizing Skills – Achieving Your Highest Priorities
  • Change Management
  • Coaching – The ‘GROWTH’ Model
  • Managing Teams (Including Remotely)

HR / Human Capital Management & Training

  • Human Capital / Human Resource (HR) Management Skills (City & Guilds – ILM Endorsed)
  • Competency-Based Interviewing Skills – For Recruitment & Selection
  • Train The Trainer – Group Training Techniques (City & Guilds – ILM Endorsed)

 Customer Service

  • Excellence In Customer Service
  • Customer Care & Telephone Skills
  • Etiquette For Excellent Telephone Skills
  • Customer Relationship Management
  • Developing A ‘World-Class Customer Service’ – As A Competitive Strategy

Administrative Skills

  • Office Management & Administration (City & Guilds – ILM Endorsed)
  • Professional Secretarial & Administrative Skills
  • The Perfect PA – For PAs & Executive Secretaries

 Sales And Marketing

  • Negotiation Skills – Learn How To Negotiate Like A Professional!
  • Presentation Skills – Making A Powerful Impact On Any Audience (City & Guilds – ILM Endorsed)
  • Advanced Presentation Skills
  • ‘Introduction To Design Thinking’ Workshop

 Personal Development

  • Self & Time Management
  • Stress & Anger Management In The Workplace
  • Developing Effective Interpersonal & Communication Skills (City & Guilds – ILM Endorsed)
  • Assertiveness Skills (& Dealing With Difficult Situations)
  • Understanding Emotional Intelligence (City & Guilds – ILM Endorsed)
  • Work-Life Balance

 Business Writing Courses

  • Professional Business Writing Skills (City & Guilds – ILM Endorsed)
  • Advanced Business Writing Skills (City & Guilds – ILM Endorsed)
  • Report Writing For Business

Additional Courses (In-Company Only)

  • How To Conduct Effective Meetings
  • Taking Minutes Of Meetings
  • Be A Better Listener – Active Listening Skills
  • Brilliant Body Language!
  • Business English Foundation Course
  • Technical Report Writing
  • Email Etiquette
  • Leadership & Management
  • Effective Business Communication
  • Managing Across Cultures
  • Multicultural Awareness In The Gulf
  • Simplification Of Work Procedures
  • Writing Effective Job Descriptions & Person Specifications
  • Performance Management & Appraisals
  • Happiness In The Workplace
  • Conflict Resolution
  • Positive Employee Feedback Skills
  • Self-Management And Professionalism In The Workplace
Deborah Taleb, Senior Management Associate

Deborah Taleb

Senior Management Associate