[gtranslate]
This course is designed for customer service professionals, support agents, and individuals involved in customer relationship management. It is suitable for those looking to leverage AI to enhance customer interactions, improve service quality, and streamline support processes. No prior AI knowledge is required.
This session offers a practical introduction to using Generative AI and prompt engineering to improve customer interactions. You will move quickly from the basics to hands-on activities, learning how to use AI for everyday support tasks. The course focuses on using tools like ChatGPT to create responses for inquiries, develop call scripts, and automate call summaries. You will also explore how AI can provide feedback on phone etiquette and help create customer profiles for more personalized service.
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
Total Investment: AED 2,150/- + VAT, which includes – Training Materials, Lunch and Refreshments. Discount available for multiple bookings.
This course is designed for customer service professionals, support agents, and individuals involved in customer relationship management. It is suitable for those looking to leverage AI to enhance customer interactions, improve service quality, and streamline support processes. No prior AI knowledge is required.
This session offers a practical introduction to using Generative AI and prompt engineering to improve customer interactions. You will move quickly from the basics to hands-on activities, learning how to use AI for everyday support tasks. The course focuses on using tools like ChatGPT to create responses for inquiries, develop call scripts, and automate call summaries. You will also explore how AI can provide feedback on phone etiquette and help create customer profiles for more personalized service.
Please contact us for specific details on the courses we are running. Our Business Development Team will be happy to provide you with further details.
Before the course, each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course, each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
Total ONLINE Investment:Â AED 1,450Â + VAT
