Crisis Management

Recognize, De-Escalate, and Respond to Workplace Hazards

1 Day(s)

1 Day(s)

Who Should Attend?

Managers, supervisors, HR professionals, and team leaders who need practical tools to recognize early warning signs, manage workplace conflict, and handle crisis situations safely.

About The Program

Workplace crises often stem from unmanaged conflict, disruptive behavior, or unexpected safety threats. This simple, hands-on one-day course equips leaders and staff to recognize early warning signs, address concerning behaviors, and respond effectively during emergencies. Designed for easy facilitation, the workshop covers risk identification, violence myths, escalation triggers, and reporting strategies to keep the workplace secure.

Course Objectives

  • To distinguish between internal and external workplace risks and aggression
  • To debunk common myths regarding workplace violence and escalation
  • To identify concerning behaviors, personal triggers, and domestic violence indicators
  • To apply practical reporting protocols, response plans, and emergency procedures

What You Will Gain

  • Clear tools to identify workplace risks, threats, and behavioral red flags
  • Practical understanding of how conflict escalates from stress to flashpoints
  • Actionable steps for reporting incidents to HR and emergency contacts
  • Simple strategies to implement safety policies and emergency procedures
  • Understanding Workplace Crises
    • Internal vs. External Risks
    • Types of Aggression
    • Practical Exercise: Identifying Workplace Risks
  • Myths & Escalation of Violence
    • Common Violence Myths
    • Escalation: Threats, Bullying, & Injury
    • Practical Exercise: Mapping Escalation Stages
  • Behaviors & Triggers
    • Disruptive Behaviors & Triggers
    • Domestic Violence Indicators
    • Practical Exercise: Reviewing Behavioral Warning Signs
  • Managing Conflict & Flashpoints
    • Identifying Triggers & Flashpoints
    • Intervention Action Points
    • Practical Exercise: Handling Conflict Scenarios
  • Response and Reporting
    • Documenting and Discussing Concerns
    • HR Reporting & Tip Lines
    • Practical Exercise: Complete an Incident Report
  • Safety Strategies
    • Workplace Policies & Emergency Plans
    • Employee Safety Training
    • Practical Exercise: Build A Safety Checklist

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total Investment: AED 2,150/- + VAT, which includes – Training Materials, Lunch and Refreshments. Discount available for multiple bookings.

Who Should Attend?

Managers, supervisors, HR professionals, and team leaders who need practical tools to recognize early warning signs, manage workplace conflict, and handle crisis situations safely.

About The Program

Workplace crises often stem from unmanaged conflict, disruptive behavior, or unexpected safety threats. This simple, hands-on one-day course equips leaders and staff to recognize early warning signs, address concerning behaviors, and respond effectively during emergencies. Designed for easy facilitation, the workshop covers risk identification, violence myths, escalation triggers, and reporting strategies to keep the workplace secure.

Course Objectives

  • To distinguish between internal and external workplace risks and aggression
  • To debunk common myths regarding workplace violence and escalation
  • To identify concerning behaviors, personal triggers, and domestic violence indicators
  • To apply practical reporting protocols, response plans, and emergency procedures

What You Will Gain

  • Clear tools to identify workplace risks, threats, and behavioral red flags
  • Practical understanding of how conflict escalates from stress to flashpoints
  • Actionable steps for reporting incidents to HR and emergency contacts
  • Simple strategies to implement safety policies and emergency procedures
  • Understanding Workplace Crises
    • Internal vs. External Risks
    • Types of Aggression
    • Practical Exercise: Identifying Workplace Risks
  • Myths & Escalation of Violence
    • Common Violence Myths
    • Escalation: Threats, Bullying, & Injury
    • Practical Exercise: Mapping Escalation Stages
  • Behaviors & Triggers
    • Disruptive Behaviors & Triggers
    • Domestic Violence Indicators
    • Practical Exercise: Reviewing Behavioral Warning Signs
  • Managing Conflict & Flashpoints
    • Identifying Triggers & Flashpoints
    • Intervention Action Points
    • Practical Exercise: Handling Conflict Scenarios
  • Response and Reporting
    • Documenting and Discussing Concerns
    • HR Reporting & Tip Lines
    • Practical Exercise: Complete an Incident Report
  • Safety Strategies
    • Workplace Policies & Emergency Plans
    • Employee Safety Training
    • Practical Exercise: Build A Safety Checklist

Please contact us for specific details on the courses we are running. Our Business Development Staff will be happy to provide you with further details.

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total ONLINE Investment: AED 1,450/- + VAT

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