Crisis Management

Recognize, De-Escalate, And Respond To Workplace Crises

1 Day(s)

1 Day(s)

Who Should Attend?

Managers, supervisors, HR professionals, and team leaders who need practical tools to recognize early warning signs, respond to escalating situations, and communicate and report appropriately during a workplace crisis.

About The Program

Workplace crises can arise from disruptive behavior, escalating tensions, safety concerns, or unexpected events.  This hands-on one-day course helps participants recognise early warning signs, respond calmly to escalating situations, communicate appropriately during a crisis, and follow established reporting procedures.  The workshop focuses on practical awareness and response strategies suitable for managers, supervisors, HR professionals, and team leaders.

Course Objectives

  • To identify common types and causes of workplace crises
  • To recognize triggers, escalation stages, and behavioral warning signs
  • To apply appropriate de-escalation and crisis communication techniques
  • To follow practical crisis response, reporting, and escalation procedures

What You Will Gain

  • A clearer understanding of workplace crises and how they may develop
  • Practical tools to recognize triggers, flashpoints, and behavioral warning signs
  • Useful approaches for calm communication, boundary-setting, and de-escalation
  • Actionable steps for responding to, documenting, and reporting crisis concerns
  • Understanding Workplace Crises
    • What Constitutes a Workplace Crisis
    • Common Causes and Types of Workplace Crises
    • How Workplace Concerns May Escalate into Crisis
  • Recognizing Triggers and Warning Signs
    • Triggers, Flashpoints, and Escalation Stages
    • Disruptive Behaviors and Changes in Conduct
    • Assessing the Situation Without Making Assumptions
  • Responding to Escalating Situations
    • De-Escalation Techniques
    • Setting Boundaries and Knowing When to Disengage
  • Communicating During a Crisis
    • Providing Clear, Timely, and Consistent Information
    • Adapting Messages for Different Stakeholders
  • Response, Reporting, and Escalation
    • Immediate Response Priorities
    • Documenting and Reporting Concerns

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total Investment: AED 2,150/- + VAT, which includes – Training Materials, Lunch and Refreshments. Discount available for multiple bookings.

Who Should Attend?

Managers, supervisors, HR professionals, and team leaders who need practical tools to recognize early warning signs, respond to escalating situations, and communicate and report appropriately during a workplace crisis.

About The Program

Workplace crises can arise from disruptive behavior, escalating tensions, safety concerns, or unexpected events.  This hands-on one-day course helps participants recognise early warning signs, respond calmly to escalating situations, communicate appropriately during a crisis, and follow established reporting procedures.  The workshop focuses on practical awareness and response strategies suitable for managers, supervisors, HR professionals, and team leaders.

Course Objectives

  • To identify common types and causes of workplace crises
  • To recognize triggers, escalation stages, and behavioral warning signs
  • To apply appropriate de-escalation and crisis communication techniques
  • To follow practical crisis response, reporting, and escalation procedures

What You Will Gain

  • A clearer understanding of workplace crises and how they may develop
  • Practical tools to recognize triggers, flashpoints, and behavioral warning signs
  • Useful approaches for calm communication, boundary-setting, and de-escalation
  • Actionable steps for responding to, documenting, and reporting crisis concerns
  • Understanding Workplace Crises
    • What Constitutes a Workplace Crisis
    • Common Causes and Types of Workplace Crises
    • How Workplace Concerns May Escalate into Crisis
  • Recognizing Triggers and Warning Signs
    • Triggers, Flashpoints, and Escalation Stages
    • Disruptive Behaviors and Changes in Conduct
    • Assessing the Situation Without Making Assumptions
  • Responding to Escalating Situations
    • De-Escalation Techniques
    • Setting Boundaries and Knowing When to Disengage
  • Communicating During a Crisis
    • Providing Clear, Timely, and Consistent Information
    • Adapting Messages for Different Stakeholders
  • Response, Reporting, and Escalation
    • Immediate Response Priorities
    • Documenting and Reporting Concerns

Please contact us for specific details on the courses we are running. Our Business Development Staff will be happy to provide you with further details.

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total ONLINE Investment: AED 1,450/- + VAT

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