Who Should Attend?
- Newly appointed or aspiring supervisors and team leaders
- Experienced team members preparing for leadership responsibilities
- Existing supervisors who want to strengthen their people management, motivation, and coaching skills
- Professionals seeking to transition from individual contributor to effective team leader
About The Program
The transition from team member to team leader can be both exciting and challenging. This five-day course equips participants with the essential supervisory and leadership skills required to guide, motivate, and develop their teams effectively.
Through interactive sessions, real-life scenarios, and group exercises, participants will learn how to communicate expectations, handle team challenges, manage performance, and coach others for success. The programme focuses on practical tools that can be immediately applied in the workplace.
Course Objectives
- To understand the key responsibilities and challenges of a team leader
- To develop effective communication and delegation skills
- To motivate and engage team members to achieve performance excellence
- To manage workplace conflict constructively and confidently
- To apply performance management tools and techniques effectively
- To coach and mentor team members to enhance productivity and growth
- To build confidence and credibility as a new or existing supervisor
What You Will Gain
- A clear understanding of the transition from team member to leader
- Practical leadership and interpersonal tools to guide team performance
- Techniques for motivating, engaging, and developing team members
- Greater confidence in handling difficult conversations and conflicts
- The ability to manage performance fairly and effectively
- Coaching frameworks to build capability and accountability within the team
DAY ONE – Supervising Others
- Understanding The Role And Responsibilities Of A Supervisor
- The Transition From Colleague To Leader
- Building Credibility And Trust With Your Team
- Key Skills Every Supervisor Must Master
- Communicating Expectations And Setting Standards
- Delegating Tasks Effectively
- Managing Time And Priorities
- Avoiding Common Supervisory Pitfalls
DAY TWO – Motivation And Employee Engagement
- Understanding Motivation – What Drives People
- Theories And Models Of Motivation In Practice
- Recognizing And Rewarding Employee Excellence
- Creating A Positive And Engaged Work Environment
- Empowering Employees Through Ownership And Trust
- The Role Of The Leader In Driving Engagement
- Tailoring Motivation Strategies To Different Personalities
- Encouraging Continuous Improvement And Initiative
DAY THREE – Conflict Resolution
- Identifying Common Causes Of Conflict At Work
- The Stages Of Conflict And Emotional Triggers
- Conflict Management Styles – Assessing Your Approach
- Communicating Under Pressure
- Strategies For Resolving Disagreements Constructively
- Handling Difficult Behaviours With Professionalism
- Turning Conflict Into Collaboration
- Building A Respectful And Harmonious Team Culture
DAY FOUR – Performance Management
- Understanding The Performance Management Cycle
- Setting SMART Objectives And KPIs
- Giving And Receiving Constructive Feedback
- Conducting Effective Appraisals And Reviews
- Managing Underperformance – A Fair And Firm Approach
- Encouraging Accountability And Ownership
- Documenting And Monitoring Team Progress
- Recognizing And Rewarding High Performance
DAY FIVE – Coaching And Mentoring
- The Importance Of Coaching And Mentoring In Leadership
- Coaching Vs. Mentoring – Key Differences
- The GROW Model For Coaching Conversations
- Listening And Questioning Techniques For Effective Coaching
- Setting Development Goals With Team Members
- Providing Supportive Yet Challenging Feedback
- Creating A Learning And Development Culture
- Building A Personal Action Plan For Continued Growth
