Who Should Attend?
- Newly appointed or aspiring managers and supervisors transitioning from team member to team leader
- Experienced managers seeking to refresh and strengthen their leadership and people management skills
- Team leaders, coordinators, and department heads responsible for driving performance and engagement
- Anyone looking to develop the competencies required for effective supervision and team leadership
About The Program
Being an effective manager requires a balance of leadership, communication, motivation, and accountability. This five-day, hands-on course equips participants with the essential management skills needed to lead people confidently, manage performance effectively, and build high-performing, motivated teams.
Through interactive discussions, practical exercises, and case studies, participants will gain a deep understanding of how to influence, coach, and develop their teams — while maintaining a strong focus on trust, emotional intelligence, and results.
Course Objectives
- To understand the evolving role and expectations of today’s manager
- To apply effective leadership and supervisory skills in managing teams
- To motivate, coach, and support staff for higher performance
- To set clear objectives and hold individuals accountable for results
- To manage conflict constructively and maintain team harmony
- To conduct meaningful performance reviews and feedback session
- To develop emotional intelligence and resilience as a foundation for leadership success
What You Will Gain
- Greater confidence and competence in leading and managing people
- A toolkit of practical supervisory and communication techniques
- Enhanced ability to motivate and coach team members
- Skills to handle performance challenges and workplace conflict effectively
- Improved emotional intelligence and interpersonal awareness
- A stronger sense of accountability, trust, and influence
- The mindset and presence of a confident, capable, and respected manager
DAY ONE – The Modern Manager
- Understanding The Transition From Employee To Manager
- Key Roles, Responsibilities, And Competencies Of An Effective Manager
- The Difference Between Managing And Leading
- Developing A Leadership Mindset And Style
- Understanding Sources Of Power And Influence
- Building Credibility And Trust With Teams
- Balancing Task Focus And People Focus
- Creating A Culture Of Accountability And Engagement
DAY TWO – Managing People
- The Manager’s Role In Developing And Supporting Others
- Principles Of Effective Supervision And Delegation
- Coaching And Mentoring Techniques For Employee Growth
- Providing Constructive Feedback And Guidance
- Building Team Collaboration And Ownership
- Managing Diverse Teams And Individual Differences
- Setting Clear Expectations And Follow-Up Systems
- Motivating Through Empowerment And Recognition
DAY THREE – Performance & Accountability
- The Importance Of Performance Management
- Setting SMART Goals And Key Performance Indicators (KPIs)
- Conducting Effective Employee Reviews
- Addressing Underperformance With Fairness And Clarity
- Recognising And Rewarding High Performance
- Communicating Standards And Providing Ongoing Feedback
- Linking Accountability To Organizational Objectives
- Creating A Results-Oriented Team Culture
DAY FOUR – Managing Conflict & Motivation
- Understanding The Nature And Sources Of Workplace Conflict
- Recognising Early Warning Signs Of Tension
- Strategies For Managing And Resolving Conflict Constructively
- Turning Disagreement Into Productive Dialogue
- The Psychology Of Motivation – What Drives People
- Practical Techniques To Motivate And Inspire Employees
- Managing Difficult Conversations With Confidence
- Building Positive Morale And Team Cohesion
DAY FIVE – Leading With Emotional Intelligence
- The Understanding Emotional Intelligence (EQ) And Its Impact On Leadership
- The Five Dimensions Of EQ – Self-Awareness, Self-Regulation, Motivation, Empathy, And Social Skills
- Building Trust And Psychological Safety In Teams
- Managing Emotions In Challenging Situations
- Developing Resilience And Mental Agility
- The Manager’s Role In Creating A Supportive Work Environment
- Enhancing Communication Through Empathy And Understanding
- Becoming A Role Model For Emotional Maturity And Integrity
