Mastering Crucial Conversations

Turning High-Stakes Conversations Into Opportunities For Collaboration And Results

1 Day(s)

1 Day(s)

Who Should Attend?

Ideal for managers, supervisors, team leaders, and all professionals who must confidently navigate challenging discussions, provide constructive feedback, resolve conflicts, and influence others while maintaining trust and collaboration.

About The Program

Crucial conversations are the high-stakes moments where opinions differ, emotions run high, and the outcome can significantly impact relationships and results. This one-day programme equips participants with the awareness, tools, and practical techniques to approach these challenging dialogues with confidence, ensuring they lead to accountability and positive results rather than conflict or avoidance.

Course Objectives

  • To identify what makes a conversation “crucial” and recognize early warning signs
  • To apply frameworks such as the Pool of Shared Meaning to find common ground
  • To stay in dialogue under pressure by managing emotions and spotting safety problems
  • To speak persuasively while maintaining respect and openness
  • To listen effectively when others move to silence or violence
  • To turn crucial conversations into actionable results that drive performance

What You Will Gain

  • Confidence in handling high-stakes conversations at work
  • Practical tools for separating facts from stories and focusing on the right issues
  • Techniques to maintain safety, trust, and mutual purpose in challenging discussions
  • Resilience to remain calm and constructive when emotions run high
  • A personal action plan to ensure conversations lead to accountability and results
  • Understanding and Navigating Crucial Conversations
  • Defining the Stakes
    • The “Crucial” Conversation and Workplace Examples
    • The Fool’s Choice: Why We Avoid, Fight, or Mishandle
  • Building Awareness and Focus
    • The Pool of Shared Meaning as the Foundation for Dialogue
    • Skills for Finding the Right Topic and Engaging the Brain
    • Separating Facts from Stories: Shifting Perspective
  • Practice and Application
    • Group Activity: Spotting Crucial Conversations in Real Scenarios
    • Role-Play Practice and Debrief
  • Staying in Dialogue Under Pressure
    • Learning to Look for Safety Problems
    • Managing Emotions: The Behavioral Style Under Stress Test
    • Creating Mutual Purpose to Guide the Discussion
  • Influence and Resilience
    • Speaking Persuasively Without Dominating
    • Listening When Others Move to Silence or Violence
    • Receiving Tough Feedback: “Retake Your Pen” to Build Resilience
  • From Conversation to Action
    • Turning Dialogue into Accountability and Follow-Through
  • Practice and Action Plan
    • Paired Role-Plays: High-Stakes Feedback and Conflict Resolution
    • Developing a Personal Action Plan for On-the-Job Application

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total InvestmentAED 2,150/- + VAT, which includes – Training Materials, Lunch and Refreshments. Discount available for multiple bookings.

Who Should Attend?

Ideal for managers, supervisors, team leaders, and all professionals who must confidently navigate challenging discussions, provide constructive feedback, resolve conflicts, and influence others while maintaining trust and collaboration.

About The Program

Crucial conversations are the high-stakes moments where opinions differ, emotions run high, and the outcome can significantly impact relationships and results. This one-day programme equips participants with the awareness, tools, and practical techniques to approach these challenging dialogues with confidence, ensuring they lead to accountability and positive results rather than conflict or avoidance.

Course Objectives

  • To identify what makes a conversation “crucial” and recognise early warning signs
  • To apply frameworks such as the Pool of Shared Meaning to find common ground
  • To stay in dialogue under pressure by managing emotions and spotting safety problems
  • To speak persuasively while maintaining respect and openness
  • To listen effectively when others move to silence or violence
  • To turn crucial conversations into actionable results that drive performance

What You Will Gain

  • Confidence in handling high-stakes conversations at work
  • Practical tools for separating facts from stories and focusing on the right issues
  • Techniques to maintain safety, trust, and mutual purpose in challenging discussions
  • Resilience to remain calm and constructive when emotions run high
  • A personal action plan to ensure conversations lead to accountability and results
  • Understanding and Navigating Crucial Conversations
  • Defining the Stakes
    • The “Crucial” Conversation and Workplace Examples
    • The Fool’s Choice: Why We Avoid, Fight, or Mishandle
  • Building Awareness and Focus
    • The Pool of Shared Meaning as the Foundation for Dialogue
    • Skills for Finding the Right Topic and Engaging the Brain
    • Separating Facts from Stories: Shifting Perspective
  • Practice and Application
    • Group Activity: Spotting Crucial Conversations in Real Scenarios
    • Role-Play Practice and Debrief
  • Staying in Dialogue Under Pressure
    • Learning to Look for Safety Problems
    • Managing Emotions: The Behavioural Style Under Stress Test
    • Creating Mutual Purpose to Guide the Discussion
  • Influence and Resilience
    • Speaking Persuasively Without Dominating
    • Listening When Others Move to Silence or Violence
    • Receiving Tough Feedback: “Retake Your Pen” to Build Resilience
  • From Conversation to Action
    • Turning Dialogue into Accountability and Follow-Through
  • Practice and Action Plan
    • Paired Role-Plays: High-Stakes Feedback and Conflict Resolution
    • Developing a Personal Action Plan for On-the-Job Application

Please contact us for specific details on the courses we are running. Our Business Development Team will be happy to provide you with further details.

Before the course, each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course, each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total ONLINE Investment: AED 1,450 + VAT

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