Creative Problem Solving & Decision-Making – Online Training Program

Using Creativity And Critical Thinking To Gain A Competitive Edge

Creative Problem Solving & Decision-Making – Online Training Program

2 day(s)

AED 3,400.00


Who Should Attend?

The creative problem solving course is for managers, supervisors, and staff responsible for generating and developing new ideas and systems; those involved in creative problem solving, who need to make, and implement, key decisions to meet the new challenges in the rapidly changing global market.

About The Program

Problem solving and decision-making belong together. Despite all the natural decision-making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You cannot solve a problem without making a decision. There are two main types of decision makers. Some people use a systematic, rational approach, when solving problems or making decisions, while others are more intuitive. They go with their emotions, or a ‘gut feeling’ about the right approach. They may have highly creative ways to address the problem, but often cannot explain why they have chosen this approach. It may seem obvious, what you have to do, to address the problem. Occasionally, this is true; however, most times, it is important to identify possible alternatives. This is where the creative side of problem solving comes in.

Some people avoid making decisions. Not making a decision is in itself ‘a decision’! By delaying a decision, you may eliminate a number of options and alternatives, but you may lose control of the situation. In some cases, a problem can escalate, if not dealt with promptly. Once the decision has been made, it must be implemented. With major decisions, this may involve detailed planning to ensure all sections of the operations / departments are informed of their part in the change.

When you have implemented a decision, you need to evaluate the results. The outcomes may give valuable advice about the decision-making process, the appropriateness of the choice, and the implementation process itself. This information will be useful in improving the response the next time a similar decision has to be made.

Your creative side is most useful in identifying new, or unusual alternatives. Too often, you can get stuck in a pattern of thinking that has been successful in the past. You think of ways you have handled similar problems in the past. Sometimes this is successful; however, when you are faced with a new problem, or when your solutions have failed, you may find it difficult to generate new ideas.

The creative problem solving course is for those who believe that change, and new improved ways of working, are the best way forward for the success of organizations.

Course Objectives

  • To enable delegates to identify different problem solving techniques
  • To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
  • To learn how to generate alternative solutions, using creative thinking and brainstorming
  • To enable delegates to analyse a problem, so that appropriate problem solving techniques can be applied
  • To enable delegates to apply problem solving and decision-making models to their own business environment

What You Will Gain

  • An understanding of different types of problems and how to differentiate between them
  • A clear and systematic approach to problem solving and decision-making
  • A range of proven models to identify the causes, and diagnose the key aspects, of a problem
  • Ability to analyze information to clearly define and describe problems
  • An opportunity to examine different ways of approaching a problem, and choosing the most appropriate solution
  • An opportunity to practise logical problem solving techniques during the training

Program Content

  • The Power Of Positive Thinking
  • Winner And Loser Behaviour
  • ‘Owning’ The Problem
  • Understanding The Problem
  • Categorising The Problem
    > Convergent And Divergent Problems
  • Problem Solving Techniques
  • Benefits Of Using Systematic Problem Solving Techniques
  • Defining The Problem
  • Measuring The Problem
  • Analysing The Problem
    > Examining The Root Causes Of The Problem
    > The Ishikawa (Fishbone) Diagram
  • Review Of Problem Solving Techniques
  • Case Studies
  • Creative Thinking And Decision-Making
  • Brainstorming Techniques
  • Analytical And Creative Thinking
  • Lateral Thinking
  • ‘Idea Spurring’ Questions
  • Five Principles Of Creative Thinking
  • Making Winning Decisions
  • Three Types Of Decisions
  • Eight Ingredients For Good Decision-Making
  • Decision-Making Traps
  • Problem Solving And Decision-Making Exercise
  • Putting It All Into Practice In The Workplace

Pre-Course Assignment: 
Delegates will be requested to bring a situation / challenge / problem from their workplace to the training, that requires the application of creative thinking.

Please contact us for specific details on the courses we are running. Our Business Development Team will be happy to provide you with further details.

Before the course, each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course, each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

For ILM Programs, each delegate will be required to attend a written one-hour assessment, at the end of the course. Delegates must achieve a 50% pass mark to receive an ILM Certificate.

Total Investment ONLINE: AED 3,400/- + VAT, includes ILM Registration

From: 18th October 2023

To: 19th October 2023

Duration: 2 day(s)

Location: Online

From: 6th December 2023

To: 7th December 2023

Duration: 2 day(s)

Location: Online

Creative Problem Solving & Decision-Making – Online Training Program

2 day(s)

AED 3,400.00