Office Management
'Learn The Skills Of Managing A Professional Office - Whether Large Or Small'

Who Should Attend?

This course would ideally suit staff responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. This programme will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.

About the Programme

This three-day programme allows participants to see clearly how offices can be run efficiently and effectively. By developing management skills: focusing on leadership, effective communication, time management, recruitment, planning and organizing, office managers and senior level administrators can improve business processes. It will also improve procedures and internal systems, ensuring their organization is working at maximum capability.

Course Objectives

  • To understand the roles and responsibilities of an office manager
  • To understand the function of an office manager as a leader
  • To understand the challenges of leadership and determine your own leadership style
  • To understand the different personalities within the team and how to motivate them
  • To examine recruitment procedures and understand how to identify the competencies required for the position
  • To ensure the smooth running of the office at all times
  • To be aware of, and deal with, health, safety and environmental issues at work
  • To understand effective office policies and procedures
  • To understand the most effective document management system and adapt this to your business needs
  • To learn to manage time more effectively, using planning and organizing skills
  • To enhance communication skills in a multicultural workplace
  • To develop assertiveness skills
  • To learn to deal with difficult people, manage upwards, and manage your boss

What You Will Gain

  • The necessary leadership skills to manage a diverse team
  • Awareness of different personalities and ways of effectively communicating with them, motivating, and empowering them
  • The ability to administratively manage an office
  • Ways to schedule your time and prioritise your daily life
  • The ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency

Programme Contents

    Day One
  • Your Role And Responsibilities As The Office Manager
  • Competencies Of An Office Manager
  • The Office Manager As A Leader
    > What Is Leadership?
    > Characteristics Of A Business Leader
    > Managing Vs Leading
    > Challenges of Leadership & Strategies To Deal With Them
  • Office Ethics
  • Examining Company Structures & Organization Charts
  • Recruitment & Selection:
    > Job Descriptions
    > Competencies Required For Individual Positions
    > Interviewing Techniques
  • Office Administration
    > Office Layout
    > Health & Safety
    > Ensuring Smooth Office Operations
    > Dealing With Paper Flow
  • Document Management Systems
    Day Two
  • Policies & Procedures
    > Why They Are Important & How To Communicate Them Effectively
    > How To Write Them
  • The Planning Process
  • Setting Objectives
  • Brainstorming & Mind Mapping
  • Time Management
    > Using Technology In Time Management
  • Prioritising Tasks By Urgency & Importance
  • Identifying Time Wasters
  • Dealing With Interruptions
  • Delegation Techniques
    Day Three
  • Communication
  • How & Why Do We Communicate?
  • Non-Verbal Communication
  • Barriers To Communication & Overcoming Them
  • Gaining Attention & 'Connecting With People'
  • Powerful Questioning & Listening Skills
  • Email Etiquette
  • Understanding Cultural Differences
  • Understanding Different Personalities & How To Communicate With, Motivate, & Empower Them
  • Developing Assertiveness Techniques
  • Dealing With Difficult People & Situations
  • Managing Conflict Effectively
  • Managing Upwards


  • 3 Days - Non-Residential

    Delegate spaces available on the following course dates:

    Date: 26th August » 28th August, 2014
    Location: Abu Dhabi
    Brochure Price: Dhs 6,150/-
    Online Price: Dhs 6,150/-
    Date: 16th September » 18th September, 2014
    Location: Dubai
    Brochure Price: Dhs 6,150/-
    Online Price: Dhs 6,150/-
    Date: 21st October » 23rd October, 2014
    Location: Qatar
    Brochure Price: Dhs 6,150/-
    Online Price: Dhs 6,150/-
    Date: 4th November » 6th November, 2014
    Location: Abu Dhabi
    Brochure Price: Dhs 6,150/-
    Online Price: Dhs 6,150/-
    Date: 7th December » 9th December, 2014
    Location: Dubai
    Brochure Price: Dhs 6,150/-
    Online Price: Dhs 6,150/-

    Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

    At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

    Total Investment: AED / QR 6,150/- which includes - Training Materials, Lunch & Refreshments. Discounts available for multiple bookings.

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