Office Management

Office Management
'Learn The Skills Of Running A Professional Office - Whether Large Or Small'

Who Should Attend?
This course would ideally suit staff responsible for the planning and organizing of an office environment, and / or a team of people, e.g. Office Managers or Executive Assistants. This course will provide new skills and develop confidence in running the office.

About the Programme
This three-day course allows participants to see clearly how offices can be run efficiently and effectively. By developing skills in recruitment, communication, time management, planning and organization, Office Managers and Senior Level Administrators can improve business processes, procedures and techniques, to ensure that their organization is working at maximum capability.

Course Objectives

To understand the roles and responsibilities of an Office Manager
To examine recruitment and induction procedures
To be aware of, and deal with, health, safety and environmental issues at work
To understand and write effective office policies and procedures
To ensure the smooth running of the office at all times
To understand different methods of filing, their advantages and disadvantages
To learn to manage time more effectively using planning and organizing skills
To enhance communication skills
To develop assertiveness skills
To understand cultural differences
To display a positive image at all times
To learn to deal with difficult people, manage upwards, and manage your boss

What You Will Gain

The ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency
Ways to schedule your time and prioritise your daily life
The ability to administratively manage an office
The ability to manage office personnel

Programme Contents
DAY ONE

Your Role In The Organization
- Examining Company Structures & Organization Charts
- Identifying The Main Roles & Responsibilities Of An Office Manager
- Recruitment & Selection:
  - Job Descriptions
  - Person Specifications
  - Induction Programmes
  - Interviewing - The 7 Point Plan
- Identifying What Skills Are Needed To Be An Effective Office Manager
- What Good Qualities Employers Look For & How Ethical You Are
- Developing A Professional Image
Office Administration
- How To Improve Your Office Organization Skills:
  - Office Layout
  - Dealing With The Paper Flow
  - Ensuring The Smooth Running Of The Office
- The Different Methods Of Filing:
  - Advantages & Disadvantages Of Each
  - Filing Error
  - Filing Rules & Management
- Health & Safety
  - Hazards In The Office
  - How Accidents Can Be Prevented
- Company Policies & Procedures
  - Why They Are Important
  - How To Write Them

DAY TWO

Time Management & Planning Skills
- Planning & Prioritisation Skills
  - The Planning Process
  - Using Technology To Help
  - Mind Maps
  - Day Files & Master Lists
  - Prioritising Tasks By Urgency & Importance
  - Identifying Timewasters
  - Dealing With Interruptions
  - Delegation Techniques

DAY THREE

Communication & People Management
- Communication & Assertiveness Skills
  - How & Why Do We Communicate?
  - Barriers To Communication & Overcoming Them
  - Listening Skills
  - Understanding Cultural Differences
  - Understanding Body Language
  - Developing Assertiveness Techniques - Saying 'No'
  - Managing & Communicating Effectively With Your Boss
  - Dealing With Difficult People & Situations
  - Managing Upwards

3 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 12th October » 14th October, 2008
Location: Dubai
Brochure Price: Dhs 4740.00
Online Price: Dhs 4,503.00 (Save 5% Online)

Date: 24th November » 26th November, 2008
Location: Qatar
Brochure Price: Dhs 4740.00
Online Price: Dhs 4,503.00 (Save 5% Online)

Date: 14th December » 16th December, 2008
Location: Abu Dhabi
Brochure Price: Dhs 4740.00
Online Price: Dhs 4,503.00 (Save 5% Online)

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.

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Spearhead Training > Administrative > Office Management

Office Management 'Learn The Skills Of Running A Professional Office - Whether Large Or Small'

Office Management
'Learn The Skills Of Running A Professional Office - Whether Large Or Small'