Here is a list of the public training courses we deliver in the field of Customer Service. Simply choose a training course by clicking on a course link below. These courses vary from one to two days in duration. Most courses are available for attendance throughout the year on dates specified within individual programme pages. Any of these Customer Service Training courses can be tailored for presentation as an In-Company course for six or more delegates, at a training venue of your choice. Your people are important, and deserve top-quality effective training. Nothing beats participative learning in small groups taught by a master of the subject. That is what we deliver.
Importance Of Customer Service Training Courses
While several elements contribute to creating a successful business, the main element is Customer Service. Every interaction an organization has with a customer, or a potential customer, can affect the organization’s bottom line. Often, Customer Service is what separates companies that are successful, from those that fail. This is why it is crucial that businesses invest in quality Customer Service Training programmes for their staff.
View Our List Of Courses
Offering Customer Service Training to your employees does not just add value for the customer; it drives sales, and gives your organization a strong competitive advantage. Spearhead Training offers Customer Service Public Courses in Dubai and Abu Dhabi. The courses can also be tailored to suit In-Company needs. Please refer to the list below for more information.
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Excellence In Customer ServiceAED 2,150.00 Read more
Customer Care & Telephone SkillsAED 4,300.00 Read more
Etiquette For Excellent Telephone SkillsAED 2,150.00 Read more
Customer Relationship ManagementAED 4,300.00 Read more
Developing A ‘World-Class Customer Service’ – As A Competitive StrategyAED 4,300.00 Read more